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Text Request description
Text Request is a business texting platform designed to improve customer engagement. It allows businesses to send and receive text messages using their existing business phone number, directly from their computer. The platform offers solutions for various business needs including marketing, scheduling appointments, and sales. Key features include text-to-pay, review management, and integrations with popular business software. Text Request aims to help businesses of all sizes communicate more effectively with their customers through texting.
Who is Text Request best for
Text Request is a business texting platform ideal for small to medium-sized businesses. It streamlines customer interactions through text messaging, enabling appointment scheduling, marketing campaigns, and two-way communication. Users praise its ease of use and integrations, while some note limitations in message searching and customization. A mobile app is notably absent.
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Ideal for small to medium-sized businesses seeking enhanced customer engagement.
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Suitable for various sectors, but particularly beneficial for businesses focused on direct customer interaction.
Text Request features
| Supported Text Request allows creating and sending SMS marketing campaigns. |
| Supported Text Request supports appointment scheduling via text messaging, including booking, confirmations, and rescheduling. |
| Supported Text Request supports two-way SMS messaging for real-time conversations. |
| Supported Text Request supports sending and receiving texts for marketing, conversations, alerts, and notifications. |
| Supported Text Request streamlines Google review acquisition via text, boosting online visibility. |
| Supported Text Request offers various integrations, including an API, Zapier, and direct integrations with platforms like Pipedrive. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Text Request reviews
We've summarised 952 Text Request reviews (Text Request TrustPilot reviews and Text Request G2 reviews) and summarised the main points below.
- Easy account setup and implementation.
- User-friendly interface.
- Multi-user support and department tags.
- CRM integrations and automated texts.
- Difficult to search old messages.
- Limited messaging channel customization.
- No built-in mobile app.
- Expensive start-up costs.
Text Request pricing
The commentary is based on 68 reviews from Text Request G2 reviews and Text Request TrustPilot reviews.
While Text Request offers flexible plans and is praised for its ease of use and features, some reviewers found the pricing a bit high, especially for small businesses or in comparison to previous providers. A few users mentioned character limits impacting overall costs.
Users sentiment
See the Text Request pricing page.
Text Request alternatives
TextellentBetter for finance businesses and has a faster website traffic and employee growth. More franchise-focused and offers robust appointment scheduling. A Text Request competitor focusing on client communication.Read more
TrengoBetter for mid-sized businesses needing multichannel communication and automation. It has more momentum and broader industry applicability. However, some users dislike the pricing structure and certain UI elements.Read more
Brevo Transactional EmailBetter for sending transactional emails like order confirmations. Focuses on email deliverability and offers easy setup options. Praised for user-friendly interface and cost-effective pricing. Lacks robust SMS and text messaging features.Read more
AttentiveBetter for medium and large businesses needing robust email and SMS marketing automation. Has more momentum and a stronger focus on e-commerce and retail. Suited for personalized customer engagement at scale.Read more
HubSpot Marketing HubBetter for inbound marketing and lead generation. Broader industry applicability. Has more momentum. More comprehensive marketing platform.Read more
LeadfernoBetter for lead capture with website forms. Has significantly more momentum than Text Request. More e-commerce focused.Read more
Text Request FAQ
What is Text Request and what does Text Request do?
Text Request is a business texting platform that streamlines customer interactions. It enables businesses to send and receive texts using their existing business number, facilitating marketing, scheduling, and sales. Key features include text-to-pay, review management, and software integrations.
How does Text Request integrate with other tools?
Text Request integrates with popular business software and platforms like Zapier and Pipedrive. It also offers an API for custom integrations, allowing businesses to connect Text Request with their existing CRM and other tools to streamline workflows.
What the main competitors of Text Request?
Top Text Request competitors include Trengo, Textellent, and Attentive. These alternatives offer similar business texting and customer engagement features, such as SMS marketing, two-way messaging, and appointment scheduling. They also provide integrations with other business software.
Is Text Request legit?
Yes, Text Request is a legitimate business texting platform. It's known for its ease of use and useful features like appointment scheduling and text-to-pay. However, some users find the startup costs high and dislike the limited message customization options. So, it is safe to use.
How much does Text Request cost?
Text Request doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your business needs and to determine if Text Request is worth the investment.
Is Text Request customer service good?
Text Request receives positive feedback for its helpful and responsive customer support. Users mention prompt replies and efficient problem-solving. While some experienced delays during onboarding or occasional downtime, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.