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Trengo description
Trengo is a customer engagement platform designed for mid-sized businesses looking to streamline customer interactions. It offers a multichannel inbox that consolidates messages from email, live chat, social media, and messaging apps like WhatsApp into a single view. This centralized platform facilitates team collaboration and efficient customer support. Trengo also provides automation features like chatbots and workflows to help businesses manage high volumes of inquiries and improve response times. Additionally, it offers analytics and reporting tools to track key performance indicators and make data-driven decisions.
Who is Trengo best for
Trengo is a customer engagement platform ideal for mid-sized businesses. It offers a multichannel inbox, chatbots, and workflow automation. Users praise its onboarding and multichannel inbox but dislike sudden price increases and the 5-user minimum. Trengo simplifies communication and provides actionable insights.
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Best for mid-sized businesses seeking an all-in-one customer engagement solution.
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Ideal for industries like healthcare, e-commerce, retail, manufacturing, real estate, hospitality, media, IT, and automotive.
Trengo features
| Supported Trengo offers built-in automation features, and integrations with workflow automation tools. |
| Supported Trengo integrates with numerous apps directly and via Zapier. |
| Supported Trengo offers a unified inbox, internal collaboration tools, and automated workflows for seamless teamwork. |
| Supported Trengo offers AI chatbots called AI HelpMate, automating conversations and providing instant responses. |
| Supported Trengo offers analytics and reporting tools for customer service operations, including conversation statuses, resolution metrics, and a live dashboard. |
| Supported Trengo offers a unified inbox for managing messages from various channels in one interface. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Trengo reviews
We've summarised 281 Trengo reviews (Trengo GetApp reviews, Trengo TrustPilot reviews, Trengo Capterra reviews and Trengo G2 reviews) and summarised the main points below.
- Excellent and responsive onboarding and training experience
- Helpful and knowledgeable onboarding managers, frequently praised by name
- Multi-channel inbox consolidates various communication platforms effectively
- Easy team collaboration within the platform
- User-friendly interface for basic messaging and chat functionalities
- Sudden, drastic price increases, often exceeding 200-300%
- Lack of adequate notice for pricing changes
- Mandatory 5-user minimum, even for smaller businesses
- Unintuitive user interface for basic operations like bulk deletions
- Convoluted process for making and receiving calls
- Subpar WhatsApp integration compared to competitors
- Limited customization for the inbox layout
Trengo pricing
The commentary is based on 30 reviews from Trengo Capterra reviews, Trengo G2 reviews and Trengo GetApp reviews.
Trengo's pricing is generally considered competitive and affordable, especially compared to alternatives like Intercom. However, some users have noted unexpected price increases and a complex pricing structure for add-on features like flowbots. Others mention per-user pricing and dislike charges for unused seats. Despite some negative pricing sentiment, many still find Trengo a good value.
Users sentiment
See the Trengo pricing page.
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Trengo has a free trial.
Essentials
Combine all your customer conversations into a single platform. Up to 5 additional users at €15 per user. €15 per additional 100 conversations. 240 AI suggested replies included. AI Journeys included*.
Boost
Make teamwork more efficient and optimise your customer experience. Unlimited additional users at €25 per user. €15 per additional 100 conversations. 600 AI suggested replies included. AI HelpMate available. AI Journeys included*. Basic integrations. White labeling. Reporting. Rules and automations. Trengo messaging support.
Pro
Customise your platform and automate your conversations. Unlimited additional users at €40 per user. Access to all integrations. €15 per additional 100 conversations. 1200 AI suggested replies included. AI HelpMate available. AI Journeys included*. All integrations. Workload balancing. Mandatory Two-Factor Authentication (2FA). Trengo live chat support. Trengo phone support.
Enterprise
Tailor your platform to your current and future business needs. Brand whitelabel. Tailored integrations. Premium support. 1200 AI suggested replies included. AI HelpMate available. AI Journeys included*. Custom amount of users. Omnichannel inbox. All communication channels (excl. Voice). Web Widget. Support on any channel.
Trengo alternatives
Text RequestBetter for small businesses looking for SMS-focused customer engagement. Trengo is growing significantly faster. Text Request has a simpler feature set focused on texting, lacking the multichannel inbox and AI chatbots of Trengo.Read more
SleekFlowBetter rated by users. Has strong WhatsApp integration and automation. Focuses on streamlining customer communications and improving customer service efficiency. A suitable Trengo competitor for small to medium businesses.Read more
Brevo Transactional EmailBetter for transactional emails, not unified communications. More affordable, with a free plan available. Easier to use, according to user reviews. Lacks Trengo's multi-channel inbox and team collaboration features. Brevo Transactional Email is a strong Trengo competitor for basic email needs.Read more
Success.aiBetter for sales and marketing automation through email. More suitable for financial services, retail, or media. A Trengo alternative focused on lead generation via email outreach and AI-powered writing assistance.Read more
OrttoBetter for larger enterprises and those in finance, consumer goods, education, non-profit, or government. A Trengo alternative, Ortto is more marketing-focused and has a more polished interface but lacks a unified inbox. Ortto is losing momentum, however.Read more
SnovioBetter for sales outreach and lead generation. More focused on email marketing automation and finding new customers. Has grown website traffic faster.Read more
Trengo FAQ
What is Trengo and what does Trengo do?
Trengo is a customer engagement platform offering a multichannel inbox, consolidating messages from email, chat, social media, and messaging apps. It features automation tools like chatbots and workflows, plus analytics and reporting, to streamline customer interactions and improve team collaboration.
How does Trengo integrate with other tools?
Trengo integrates with numerous apps, including popular CRM, marketing automation, and e-commerce platforms, directly and through Zapier, ensuring seamless data flow and enhanced functionality. This allows businesses to connect their existing tools and streamline workflows.
What the main competitors of Trengo?
Alternatives to Trengo include SleekFlow, Text Request, and ClickUp. These competitors offer similar features such as unified inboxes, chatbots, and workflow automation. For businesses seeking marketing automation, consider ActiveCampaign or HubSpot Marketing Hub.
Is Trengo legit?
Yes, Trengo is a legitimate customer engagement platform. It's known for its multichannel inbox and helpful onboarding, though some users have noted pricing increases and a complex user interface for certain features. So, Trengo is safe, but research its pricing structure.
How much does Trengo cost?
Trengo's pricing starts at €125/month for the Essentials plan, €185/month for Boost, and €310/month for Pro. Enterprise plan pricing is available upon request. Additional costs apply for extra users and conversations. Add-ons like Voice and AI Journeys are also available. A 7-day free trial is offered.
Is Trengo customer service good?
Trengo's customer service receives mixed reviews. While many users praise the helpful and knowledgeable onboarding managers, others report slow response times and unhelpful support for complex issues. Some users also mention difficulty reaching support directly.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.