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Mention description
Mention is a social listening and media monitoring tool that helps businesses understand online conversations about their brand, competitors, and industry. It gathers data from websites and social media platforms, providing insights through reports and dashboards. Mention also offers features for managing social media content and engaging with audiences directly. This allows businesses to track brand health, analyze competitor strategies, conduct market research, and manage PR and social media activities.
Who is Mention best for
Mention is a social listening and media monitoring tool ideal for businesses of all sizes. It helps track brand reputation, competitor activity, and industry trends. Users love its ease of use and comprehensive monitoring capabilities, while some dislike the limitations of the free version. With real-time alerts and sentiment analysis, Mention empowers businesses to stay informed and improve their online presence.
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Best for small, medium, and enterprise businesses.
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Ideal for various industries, including marketing, advertising, and more.
Mention features
| Supported Mention allows tracking competitor mentions across web and social media, providing analysis features and competitor insights. This satisfies the requirement. |
| Supported Mention provides comprehensive analytics and reporting specifically for social media platforms like Twitter, Facebook, and Instagram. It offers features like real-time tracking, sentiment analysis, custom reports, and multi-platform support. |
| Supported Mention has sentiment analysis feature that categorizes brand mentions into positive, negative, or neutral sentiments. |
| Supported Mention supports historical data access for up to two years, but requires specific setup and may involve extra costs. |
| Supported Yes, Mention supports setting up alerts for specific keywords or phrases using Boolean operators for customization. |
| Supported Mention provides real-time alerts for media monitoring. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Mention reviews
We've summarised 706 Mention reviews (Mention GetApp reviews, Mention TrustPilot reviews, Mention Capterra reviews and Mention G2 reviews) and summarised the main points below.
- Easy to use and set up.
- Comprehensive monitoring across social media, news, blogs, and forums.
- Timely email alerts, keeping users informed.
- Helpful for tracking brand reputation and competitor activity.
- Limited free version - only allows one alert.
- Can miss some mentions, particularly from less popular websites.
- The free plan has a low mention limit, sometimes running out within the first week.
- Occasional irrelevant mentions, requiring manual filtering.
Mention pricing
The commentary is based on 64 reviews from Mention Capterra reviews, Mention G2 reviews and Mention GetApp reviews.
Mention's pricing receives mixed reviews. Some users find it affordable and a great value, especially for smaller businesses or limited needs. Others, however, consider the paid plans expensive, particularly for the features offered, with some features locked behind higher paywalls. The free version is considered too limited.
Users sentiment
See the Mention pricing page.
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Mention has a free trial.
Solo
Essential social listening and publishing capabilities.
Pro
Enhanced social listening for teams including reporting features.
Pro Plus
Specify your monitoring results and improve team collaboration.
Company
Enjoy everything Mention has to offer and use Advanced Alerts for the most precise insights.
Mention alternatives
mention vs Brand24Brand24 has more features for measuring social media impact and reach analysis. It is growing slower than Mention and has some negative user reviews regarding difficulty canceling the service.Read more
mention vs MeltwaterBetter for enterprise companies needing historical data and influencer marketing tools. Has more features for communications management, including direct messaging and campaign management. Meltwater is growing slower and some users find its AI sentiment analysis inaccurate.Read more
AwarioHas broader industry coverage. Has a faster website traffic growth rate, suggesting more momentum. Offers social selling tools. Provides Boolean search functionality. However, some users have reported issues with customer service and limited platform coverage. Some users dislike the no-refund policy.Read more
Brandwatch Consumer IntelligenceBetter for larger enterprises. Has slower data reloading times and less comprehensive Instagram and TikTok integration. Shows slower momentum.Read more
mention vs HootsuiteBetter for social media management, scheduling, and engagement. More suitable for managing multiple social media accounts.Read more
Mention FAQ
What is Mention and what does Mention do?
Mention is a social listening and media monitoring tool that helps businesses track online conversations about their brand, competitors, and industry. It gathers data from various sources, providing insights through reports and dashboards, enabling businesses to manage brand reputation, analyze competitor strategies, and conduct market research.
How does Mention integrate with other tools?
Mention integrates with popular tools like Zapier, Slack, and Buffer. This allows users to streamline workflows by automating tasks, receiving alerts directly in their communication channels, and scheduling social media content. It also integrates with Google Analytics and other marketing platforms for a more comprehensive view of data.
What the main competitors of Mention?
Top alternatives to Mention include Brand24, Brandwatch, and Meltwater. These competitors offer similar features such as social listening, media monitoring, and competitive analysis. They are suitable for businesses seeking to manage their online reputation and understand market trends.
Is Mention legit?
Yes, Mention is a legitimate social listening and media monitoring tool. It's known for its ease of use and comprehensive monitoring capabilities. However, the free version is limited, and some mentions might be missed. If you need social listening and media monitoring, Mention is safe and worth considering.
How much does Mention cost?
Mention's pricing includes the Solo plan at $49/month, Pro at $99/month, and Pro Plus at $179/month. The Company plan has custom pricing for large organizations. A free trial is available, making it worth considering for social listening and publishing.
Is Mention customer service good?
Mention's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others have expressed frustration with unhelpful responses and unresolved issues. Some users mention excellent onboarding and readily available support via live chat and email. However, others have experienced long wait times and unhelpful support interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.