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LimeChat description
LimeChat is a customer communication platform designed specifically for e-commerce businesses. It uses AI-powered chatbots to automate customer support, marketing, and sales conversations on popular messaging apps like WhatsApp. This helps businesses save money on customer support costs while also potentially increasing sales and improving customer satisfaction. LimeChat offers detailed performance analysis and integrates with other e-commerce tools. It's designed to be easy to use and promises fast implementation and measurable results for businesses.
What companies are using LimeChat?
Who is LimeChat best for
LimeChat is an AI-powered chatbot platform designed for e-commerce businesses looking to automate customer support, marketing, and sales conversations on WhatsApp. Users praise its easy-to-use interface, effective omnichannel helpdesk, and robust analytics dashboard. However, some users mention areas for improvement such as WooCommerce integration and bot training. LimeChat offers pre-built templates and integrates with Shopify, making it quick to implement and potentially boosting customer satisfaction and sales.
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Best for medium to large e-commerce businesses (100+ employees).
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Ideal for e-commerce and marketing/advertising companies.
LimeChat features
Supported LimeChat uses AI-powered GPT bots to automate customer support conversations, allowing agents to focus on more complex issues. |
Supported LimeChat enables personalized WhatsApp campaigns for targeted marketing, abandoned cart recovery, and festive greetings. |
Supported LimeChat offers a shared inbox for WhatsApp, enabling agents to manage conversations effectively with features like canned responses and automated workflows. |
Supported LimeChat integrates with Shopify, syncing customer data and order details for personalized WhatsApp support and marketing. |
Supported LimeChat offers pre-built WhatsApp chatbot templates for various use cases, simplifying bot deployment. |
Supported LimeChat provides detailed analytics and reporting on WhatsApp campaign performance, enabling data-driven optimization. |
Supported LimeChat enables businesses to create interactive WhatsApp journeys for onboarding, product discovery, and customer support. |
LimeChat reviews
We've summarised 30 LimeChat reviews (LimeChat G2 reviews) and summarised the main points below.
- Excellent and responsive customer support team.
- Easy-to-use interface and bot flow for automating responses.
- Effective omnichannel helpdesk for managing conversations across multiple platforms.
- Robust analytics dashboard for tracking campaign performance and customer interactions.
- Helpful canned responses and message templates for quick replies.
- Limited WooCommerce integration and functionalities compared to Shopify.
- Bot training needs improvement and more robustness.
- Dashboard can be slow and requires more detailed information.
- Lack of direct integrations with third-party tools like Zapier or Salesforce.
- Instagram integration has some unsupported features.
LimeChat pricing
The commentary is based on 4 reviews from LimeChat G2 reviews.
LimeChat's pricing is considered higher than competitors, but many users feel the features justify the cost. While the monthly subscription might be a concern for some, the value provided in customer support, analytics, and sales features is often highlighted as worth the investment.
See the LimeChat pricing page.
LimeChat alternatives
Verint MessagingSeamless messaging across channels. Automate, analyze, and improve engagement.Read more
LimeChat FAQ
LimeChat is an AI-powered customer communication platform for e-commerce businesses. It automates support, marketing, and sales conversations on WhatsApp and other messaging apps. This helps reduce support costs, boost sales, and enhance customer satisfaction through detailed analytics and integrations with e-commerce tools.
What is LimeChat and what does LimeChat do?
LimeChat is an AI-powered customer communication platform for e-commerce businesses. It automates support, marketing, and sales conversations on WhatsApp and other messaging apps. This helps reduce support costs, boost sales, and enhance customer satisfaction through detailed analytics and integrations with e-commerce tools.
LimeChat integrates with Shopify, syncing customer data and order details for personalized WhatsApp support and marketing. It also offers a shared inbox for WhatsApp, enabling efficient conversation management. However, it lacks direct integrations with tools like Zapier or Salesforce.
How does LimeChat integrate with other tools?
LimeChat integrates with Shopify, syncing customer data and order details for personalized WhatsApp support and marketing. It also offers a shared inbox for WhatsApp, enabling efficient conversation management. However, it lacks direct integrations with tools like Zapier or Salesforce.
Top LimeChat alternatives include Rasayel, Verint Messaging, SwiftSales, Callbell, Gupshup, and respond.io. These competitors offer similar features such as AI chatbots, automated messaging, and multi-channel communication tools for enhanced customer engagement.
What the main competitors of LimeChat?
Top LimeChat alternatives include Rasayel, Verint Messaging, SwiftSales, Callbell, Gupshup, and respond.io. These competitors offer similar features such as AI chatbots, automated messaging, and multi-channel communication tools for enhanced customer engagement.
LimeChat appears to be a legitimate platform. User reviews highlight its ease of use and effective customer support. While some users mention areas for improvement, the positive feedback and growing popularity suggest it is a safe and potentially valuable tool for e-commerce businesses seeking AI-driven chat solutions.
Is LimeChat legit?
LimeChat appears to be a legitimate platform. User reviews highlight its ease of use and effective customer support. While some users mention areas for improvement, the positive feedback and growing popularity suggest it is a safe and potentially valuable tool for e-commerce businesses seeking AI-driven chat solutions.
There is no pricing information available for LimeChat. Thus, it's difficult to assess whether the product is worth the investment without knowing its cost.
How much does LimeChat cost?
There is no pricing information available for LimeChat. Thus, it's difficult to assess whether the product is worth the investment without knowing its cost.
LimeChat's customer service is generally viewed positively. Users praise the responsive and helpful support team, particularly their proactive approach to resolving issues. However, some users desire a dedicated customer support manager for quicker solutions.
Is LimeChat customer service good?
LimeChat's customer service is generally viewed positively. Users praise the responsive and helpful support team, particularly their proactive approach to resolving issues. However, some users desire a dedicated customer support manager for quicker solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.