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Justworks description
Justworks is an all-in-one HR platform designed for small to mid-sized businesses in the USA. It simplifies HR tasks by offering payroll, benefits administration, compliance support, and HR tools within a single platform. Justworks acts as a PEO (Professional Employer Organization), meaning they handle employer-related responsibilities like payroll taxes and filings, allowing you to focus on managing and growing your team.
Who is using Justworks?
Who is Justworks best for
Justworks is a user-friendly HR platform praised for its transparent pricing and helpful customer support. It simplifies payroll, benefits, and compliance, especially for small businesses needing access to competitive benefits. However, some users mention high fees for part-time employees and limited benefit options.
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Ideal for small to medium-sized businesses in the US.
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Suitable for most industries except Agriculture and Automotive.
Justworks features
| Supported Justworks simplifies onboarding with electronic signatures, document management, and progress tracking. |
| Supported Justworks centralizes employee information, time-off requests, and other HR tasks. |
| Supported Justworks supports time tracking and integrates with payroll. |
| Supported Justworks supports benefits administration, including health insurance, retirement plans, and other benefits programs. |
| Supported Justworks offers compliance support for payroll, taxes, and benefits, helping businesses navigate regulations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Justworks reviews
We've summarised 1349 Justworks reviews (Justworks Software Advice reviews, Justworks GetApp reviews, Justworks TrustPilot reviews, Justworks Capterra reviews and Justworks G2 reviews) and summarised the main points below.
- Transparent pricing model with no hidden fees
- Easy-to-use platform and intuitive interface for admins and employees
- Responsive and helpful customer support for general inquiries
- Facilitates access to competitive benefits, especially for small businesses
- Provides valuable online resources for HR management and compliance
- High fees for part-time employees, disproportionate to services
- Limited benefit options, especially considering PEO size
- Health insurance premiums can be very high and increase significantly year over year
- Limited proactive service and support after onboarding; customer support quality has decreased
- Payroll funding requires almost a week in advance, impacting smaller businesses' cash flow
Justworks pricing
The commentary is based on 135 reviews from Justworks Capterra reviews, Justworks G2 reviews and Justworks Software Advice reviews.
Justworks receives positive feedback for its transparent pricing and cost-effective benefits, especially for small businesses. However, some users find the cost of certain services, like health insurance and part-time employee fees, to be high. Others mention the value provided justifies the price.
Users sentiment
See the Justworks pricing page.
Justworks alternatives
SalesfinityBetter for sales teams at B2B SaaS companies. More focused on outbound sales. Has a faster employee growth rate but slower website traffic growth.Read more
justworks vs GustoGusto has stronger website traffic growth. It offers time tracking and mobile payroll features. Lower average user rating on Glassdoor. Some users report issues with transit benefits, salary adjustments, and contractor payments.Read more
justworks vs RipplingBetter for larger businesses and international payroll. Has more momentum. Includes IT and device management.Read more
Paychex FlexBetter for larger enterprises. More comprehensive reporting features. Offers HR consulting services. Negative user sentiment around customer service.Read more
PaycorBetter fit for mid-size and large businesses. Caters to healthcare, manufacturing, and professional services. Users appreciate the comprehensive HRIS and mobile accessibility but dislike the customer support.Read more
PaylocityBetter fit for larger organizations. Has more momentum based on website traffic data. Offers mobile payroll access and payroll system integrations.Read more
Justworks FAQ
What is Justworks and what does Justworks do?
Justworks is a US-based all-in-one HR platform for small and medium-sized businesses. It simplifies HR management with payroll, benefits administration, compliance support, and HR tools in a single platform, acting as a PEO to handle employer responsibilities.
How does Justworks integrate with other tools?
Justworks integrates with various tools, including popular accounting software, time-tracking apps, and benefits platforms. This streamlines HR processes and centralizes key data. It also offers an open API for custom integrations.
What the main competitors of Justworks?
Top Justworks competitors include Gusto, Rippling, BambooHR, and Paylocity. These alternatives offer similar HR and payroll features for small to medium-sized businesses, often with varying pricing structures and specialized functionalities.
Is Justworks legit?
Yes, Justworks is a legitimate PEO (Professional Employer Organization) offering HR services. It's known for its user-friendly platform and robust features like payroll and benefits administration. However, users have noted high fees for part-time employees and limited benefit options as potential drawbacks. Consider these factors when evaluating if Justworks is safe and suitable for your business.
How much does Justworks cost?
Justworks pricing is not publicly available. Contact Justworks directly for a quote tailored to your business needs and to determine if Justworks is worth the investment for you.
Is Justworks customer service good?
Justworks receives positive feedback for its customer service. Users mention helpful and responsive support representatives, especially during onboarding. However, some report a decline in support quality after the initial setup and occasional difficulty getting timely responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.