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Gusto description
Gusto is an all-in-one HR platform designed for small and medium-sized businesses in the USA. It offers payroll, benefits administration, hiring and onboarding tools, and HR management features. Gusto aims to simplify and automate HR processes, ensuring compliance and saving you time. It's known for its user-friendly interface, strong customer satisfaction ratings, and comprehensive feature set.
Who is Gusto best for
Gusto is the perfect solution for small and medium-sized businesses in the USA seeking to streamline their HR processes. Users rave about its intuitive interface and comprehensive features, covering everything from payroll and benefits to hiring and onboarding.
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Gusto is ideal for small to medium-sized businesses (SMBs), particularly those with less than 100 employees.
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Gusto caters to a wide range of industries, making it a versatile solution for various businesses.
Gusto features
| Supported Gusto fully supports managing and submitting payroll taxes. |
| Supported Gusto integrates time tracking data with payroll in several ways, including its own time tracking, third-party integrations, and API integrations. |
| Supported Gusto supports managing employee contact details, history and performance reviews. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Gusto reviews
We've summarised 4573 Gusto reviews (Gusto Software Advice reviews, Gusto GetApp reviews, Gusto TrustPilot reviews, Gusto Capterra reviews and Gusto G2 reviews) and summarised the main points below.
- Gusto is known for its user-friendly interface and ease of use.
- Excellent customer support, readily available and responsive to queries.
- Streamlined onboarding process, allowing employees to self-onboard and handle their information.
- Comprehensive features covering payroll, benefits, hiring, and HR management.
- Accessing transit benefits through Gusto is overly complicated.
- It is difficult to make one-time salary adjustments. The process requires adjusting the annual salary and then reverting it.
- There is no option to set recurring amounts for contractors. Manual entry is required for each payment.
- Some users report payroll deposit delays, occasionally extending into the afternoon.
Gusto pricing
The commentary is based on 407 reviews from Gusto Capterra reviews, Gusto G2 reviews, Gusto GetApp reviews, Gusto Software Advice reviews and Gusto TrustPilot reviews.
Gusto is praised for its affordability and transparent pricing, making it a popular choice for small businesses. Users appreciate the clear cost structure based on the number of employees, with many finding it a cost-effective solution for their payroll needs.
Users sentiment
See the Gusto pricing page.
Simple
For small businesses seeking single payroll, including W-2s and 1099s.
Plus
Everything in the Simple plan plus features like next-day direct deposit, and time tracking.
Premium
Everything in the Plus plan plus features like dedicated customer success, compliance alerts, and an HR resource center.
Contractor Only
For businesses with only contracted workers who are paid as 1099 independent contractors.
Gusto alternatives
Rippling
Rippling is a better fit for larger companies and those with global operations. It has more momentum than Gusto. However, it has a less positive pricing sentiment.
ADP Workforce Now
Better fit for larger companies. More expensive. Not as user-friendly. Customer support is reported as less favorable.
BambooHR
More suitable for mid-sized companies. It has a less positive pricing sentiment.
QuickBooks Payroll
Offers less extensive HR features and has lower customer satisfaction ratings, especially regarding customer support.
Fingercheck
Fingercheck is growing faster. Fingercheck has better customer service. Gusto has better ease of use. Gusto is easier to implement. Fingercheck has a more neutral pricing sentiment.
Paylocity
Better fit for mid-sized businesses. It is known for its robust payroll functionality and comprehensive HR features. However, some users find its customer service inconsistent and point out limitations in PTO accrual management and reporting tools. Paylocity might be pricier compared to Gusto.
Gusto FAQ
What is Gusto and what does Gusto do?
Gusto is a popular, user-friendly HR platform for small and medium-sized businesses in the USA. It provides a comprehensive suite of tools for managing payroll, benefits, hiring, and other HR needs. Gusto simplifies complex HR tasks and ensures compliance, making it easy for businesses to manage their workforce efficiently.
How does Gusto integrate with other tools?
Gusto integrates with popular tools like QuickBooks, Xero, Clover, and more. These product integrations enhance its functionality and allow for seamless data flow between systems.
What the main competitors of Gusto?
Gusto competes with other popular payroll and HR solutions like Rippling, ADP Workforce Now, BambooHR, QuickBooks Payroll, and Paylocity. These alternatives offer similar features such as payroll processing, benefits administration, and HR management tools.
Is Gusto legit?
Gusto is a legitimate and safe HR platform. It is known for its user-friendly interface, strong customer satisfaction ratings, and comprehensive features. Gusto prioritizes data security and compliance, making it a trustworthy choice for managing your HR needs.
How much does Gusto cost?
Gusto's pricing starts at $40 per month per person for the Simple plan. They offer various plans suitable for businesses of all sizes, from contractor-only businesses to larger enterprises needing comprehensive HR solutions.
Is Gusto customer service good?
Based on the reviews, Gusto customer service is generally considered to be positive. Users frequently praise Gusto's responsive, helpful, and friendly customer support team. However, some users have experienced longer wait times for email support and occasional inconsistencies in the quality of support provided.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.