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Glia

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Last updated on

Company health

Employee growth
No change in the last year
Web traffic
21% decrease in the last quarter
Financing
January 2015 - $250K

Ratings

G2
4.8/5
(38)
Glassdoor
4.6/5
(135)

Glia description

Glia is a digital customer service platform that helps businesses improve online support. It allows customer service agents to see and interact with a customer's web browser in real-time, providing visual context and guidance. This translates to faster issue resolution, increased online conversions, and improved customer satisfaction. Glia integrates with existing CRM platforms and offers various features like live observation, co-browsing, and screen sharing. It is designed for industries with complex customer journeys, especially those in finance and insurance.

Who is Glia best for

Glia is a digital customer service platform that empowers businesses to elevate their online support. Seamless CRM integrations and real-time browser interaction through co-browsing helps resolve issues faster. Users praise the platform's user-friendly interface and efficient issue resolution, while some have noted limitations with mobile app co-browsing and reporting capabilities.

  • Best for medium-sized businesses (101-1000 employees) and large enterprises (1001+ employees).

  • Ideal for finance and insurance companies seeking enhanced online customer service.

Glia features

Type the name of the feature or, in your own words, tell us what you need
Supported

Glia supports co-browsing, allowing agents to view and interact with customer browsers.

Supported

Glia offers seamless CRM integrations with popular platforms like Salesforce and Microsoft Dynamics.

Supported

Glia supports interactive screen sharing via its co-browsing feature.

Supported

Glia integrates with CRM systems like Salesforce, Microsoft Dynamics, and HubSpot.

Glia reviews

We've summarised 33 Glia reviews (Glia G2 reviews) and summarised the main points below.

Pros of Glia
  • Excellent customer support and responsiveness, especially from dedicated representatives.
  • User-friendly interface for both agents and customers.
  • Seamless integration with existing CRM platforms and digital channels.
  • Easy implementation and customization to meet organizational needs.
  • Real-time visual context and guidance through co-browsing and screen sharing, leading to faster issue resolution.
Cons of Glia
  • Limited ability to utilize co-browsing or live observation within mobile banking native apps.
  • Reporting is clunky and lacks detail, especially breakdown by queue and operator.
  • Generic support responses and unhelpful suggestions for solutions.
  • Audio/video implementation issues and difficulties integrating with other call center platforms.
  • Lack of communication on feature enhancement status.

Glia pricing

The commentary is based on 1 reviews from Glia G2 reviews.

Glia does not provide pricing information on their website. A demo can be requested through their website.

Users sentiment

Neutral
+0

See the Glia pricing page.

Glia alternatives

  • Logo of Cohere
    Cohere
    Better suited for e-commerce and software companies. Has chatbots and workflow automation. Is growing faster than Glia in terms of web traffic and employee growth. Lower ratings on Glassdoor. A Glia competitor and alternative.
    Read more
  • Logo of CallRail
    CallRail
    Better for marketing attribution and ROI analysis. Caters to a wider range of industries including marketing and advertising. Has significantly more momentum based on employee growth.
    Read more
  • Logo of HubSpot Sales Hub
    HubSpot Sales Hub
    Better for streamlining sales processes and managing contacts. Focuses on sales automation and deal tracking. More suitable for a wider range of industries.
    Read more
  • Logo of Webex Contact Center
    Webex Contact Center
    Better suited for businesses prioritizing multi-channel communication and scalability. Stronger integrations with helpdesk software. More appealing to those seeking robust real-time statistics and performance feedback features. Lacks visual context and guidance tools like co-browsing.
    Read more
  • Logo of Ozonetel CloudAgent
    Ozonetel CloudAgent
    More call-centric and offers AI-powered features like voicebots and intelligent call routing. Caters to businesses of all sizes, while Glia focuses on mid-to-large enterprises, particularly in finance and insurance. Ozonetel CloudAgent is growing faster than Glia.
    Read more
  • Logo of Talkative
    Talkative
    Has a faster website traffic growth rate and offers data masking during co-browsing sessions. Serves a wider range of business sizes. A Glia competitor and alternative.
    Read more

Glia FAQ

  • What is Glia and what does Glia do?

    Glia is a digital customer service platform that enhances online support through real-time browser interaction. It offers co-browsing, screen sharing, and CRM integrations, enabling faster issue resolution and improved customer satisfaction. Glia is ideal for financial and insurance businesses with complex customer journeys.

  • How does Glia integrate with other tools?

    Glia integrates with existing CRM platforms like Salesforce, Microsoft Dynamics, and HubSpot, enabling seamless data flow and enhanced agent workflows. It also supports co-browsing and screen sharing for real-time customer interaction.

  • What the main competitors of Glia?

    Glia's main competitors include Cohere, Talkative, and Ozonetel CloudAgent, all offering similar real-time customer engagement features. Other alternatives, like HubSpot Sales Hub and Webex Contact Center, provide broader sales and communication solutions.

  • Is Glia legit?

    Yes, Glia is a legitimate digital customer service platform. It offers features like co-browsing and screen sharing, integrates with CRM platforms, and is generally well-regarded for its ease of use and helpful customer support. However, some users have reported issues with reporting features and mobile app integration.

  • How much does Glia cost?

    Glia doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and to determine if Glia is worth the investment for your organization.

  • Is Glia customer service good?

    Glia's customer service receives positive feedback for its responsiveness and helpfulness. Users appreciate the dedicated support and readily available assistance. However, some have experienced generic responses and unhelpful suggestions. Overall, Glia's support seems generally well-regarded, but with some room for improvement in consistency.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.