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Talkative description
Talkative is a customer engagement platform designed to help businesses connect with online customers in real-time. It offers a suite of tools including live chat, video chat, co-browsing, and AI-powered chatbots, all managed from a single dashboard. Talkative integrates with popular CRM and contact center systems for streamlined workflows. Its co-browsing feature allows advisors to securely view and interact with a customer's web browser in real-time, guiding them through complex tasks or transactions. This aims to improve customer experience, increase sales, and create efficiencies in handling customer inquiries.
Who is Talkative best for
Talkative is a comprehensive customer engagement platform ideal for businesses of all sizes seeking to enhance customer interactions and boost sales. Users praise its easy-to-use interface, seamless integrations, and excellent customer support. However, some have noted limitations in reporting features and co-browsing functionality. Talkative offers a range of tools, including live chat, video chat, co-browsing, and AI-powered chatbots, all managed from a single dashboard.
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Excellent fit for small, medium, and large businesses.
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Suitable for businesses across all industries.
Talkative features
| Supported Talkative offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Talkative offers live chat for real-time conversations with website visitors. |
| Supported Talkative offers co-browsing, allowing agents to see and interact with customer's browser. |
| Supported Talkative supports one-on-one video calls, allowing agents to connect with customers. |
Talkative pricing
The commentary is based on 2 reviews from Talkative G2 reviews.
Talkative is praised for its cost-effectiveness and affordability, providing robust features at a fraction of the price of competitors. Users highlight its value, seamless implementation, and excellent customer support, making it a worthwhile investment.
See the Talkative pricing page.
Starter
GenAI Chatbot & Live Chat, Video Chat & Screenshare, AI Knowledge Base, 3 Users, Real-time & Historical Analytics. Minimum 100 conversations.
Pro
Everything In Starter + SMS & WhatsApp Channels, Custom Data Controls, Agent Copilot Tools, Unlimited Users, Standard Support. Minimum 1,000 conversations.
Advanced
Everything In Pro + Salesforce Integration, Live Training, Advanced Support, Voice AI (Coming Soon). Minimum 3,000 conversations.
Enterprise
Everything In Advanced + Contact centre Integrations, Dedicated Customer Success Manager, Premium Support (SLA).
Talkative alternatives
OnDMARCBetter for enterprise email security, focusing on DMARC implementation and phishing protection. A Talkative alternative for enhancing email authentication, especially for IT and telecommunications. Has slower momentum.Read more
FireworkBetter for mid-size and enterprise retail and ecommerce businesses needing shoppable videos and livestreaming.Read more
AteraBetter for IT departments and MSPs. More focused on IT infrastructure management, including hardware inventory, patch management, and a self-service portal. Atera is growing faster.Read more
AcquireOffers search functionality and omnichannel support. Has slower momentum and some users report unreliable notifications and limited customization.Read more
TeamViewer RemoteBetter for IT support and troubleshooting, offering remote desktop access. A free version is available for personal use, unlike Talkative. TeamViewer Remote is growing faster.Read more
HippoBetter for marketing automation and multi-channel campaigns including SMS and push notifications. A good Talkative alternative for companies focused on e-commerce, marketing, or software/IT. Hippo is growing faster than Talkative.Read more
Talkative FAQ
What is Talkative and what does Talkative do?
Talkative is a customer engagement platform that empowers businesses to connect with online customers in real time. It provides live chat, video chat, co-browsing, and AI-powered chatbots, all managed from a unified dashboard. Talkative integrates with CRM and contact center systems for streamlined workflows and improved customer experiences.
How does Talkative integrate with other tools?
Talkative integrates with popular CRM and contact center systems, such as Salesforce, for streamlined workflows. This integration enhances data flow and allows businesses to manage customer interactions efficiently within their existing CRM. It also supports various communication channels like live chat, video chat, and AI chatbots.
What the main competitors of Talkative?
Talkative competitors include Acquire, a multi-channel customer engagement platform, and Hippo, which offers similar chatbot, live chat, and automated marketing tools. Other alternatives focusing on specific communication aspects include TeamViewer Remote for remote access support and Firework for video-enhanced customer engagement.
Is Talkative legit?
Yes, Talkative is a legitimate customer engagement platform. G2 reviews rate it 5/5 stars, praising its ease of use, helpful support, and seamless integrations. While some users note limited reporting features, Talkative appears to be a safe and reliable choice for businesses seeking enhanced customer interactions.
How much does Talkative cost?
Talkative's pricing is conversation-based, starting at $0.60 per conversation for the Starter plan. The Pro plan costs $0.55 per conversation, and the Advanced plan is $0.50 per conversation. Enterprise plan pricing is custom. Is Talkative worth it? The best plan depends on your business needs and conversation volume.
Is Talkative customer service good?
Talkative's customer service receives overwhelmingly positive feedback. Users consistently praise the helpfulness and responsiveness of the support and customer success teams. While some minor issues with response times have been reported, the overall sentiment towards Talkative's customer service is excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.