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Cohere description
Cohere is a customer service platform that helps businesses improve their online support experience. It allows support agents to see a customer's screen in real-time and collaborate with them, similar to sharing a screen on Zoom, but with added privacy features for the customer. Cohere also offers chatbots and workflow automation to streamline support tasks. It integrates with existing customer service software and is designed to be easy to implement and use.
Who is Cohere best for
Cohere is a customer service platform that lets agents view customer screens in real-time for collaborative support and onboarding. It offers privacy features, chatbots, and workflow automation. Cohere integrates with existing software and is easy to implement. It's a great fit for businesses of all sizes but shines with small to medium-sized businesses in e-commerce and software.
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Ideal for small to large businesses seeking enhanced online customer interactions.
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Particularly well-suited for E-commerce and Software/IT/Telecommunications companies.
Cohere features
| Supported Allows agents to browse webpages, digital documents, or apps collaboratively with clients. |
| Supported Provides instant support through co-browsing, eliminating delays associated with email or other communication methods. |
| Supported Blocks out sensitive information on the DOM level, ensuring customer privacy during screen sharing sessions. |
| Supported Uses screen sharing, annotations, cursor takeovers, and video conferencing to aid visual understanding and issue resolution. |
| Supported Records sessions for internal training and FAQ creation, enabling continuous improvement and knowledge sharing. |
| Supported Integrates directly into websites, requiring no downloads for agents or clients, allowing for quick setup and instant support. |
Cohere pricing
The commentary is based on 5 reviews from Cohere G2 reviews.
Cohere was acquired by Ramp and their product moved to cardina.com. No pricing information could be found on any of these websites.
Users sentiment
Cohere alternatives
AteraBetter for IT management and MSPs. Atera is a Cohere competitor designed for IT infrastructure management, not customer support interactions.Read more
GliaBetter suited for financial institutions. Has slower momentum and more user reviews, both positive and negative. Glia is a strong Cohere competitor and alternative.Read more
HubSpot Service HubBetter for users seeking robust CRM and marketing tool integrations. A good HubSpot Service Hub alternative for those prioritizing co-browsing and real-time customer interaction. HubSpot Service Hub has significantly more reviews and a larger user base.Read more
ChameleonBetter for user onboarding, feature adoption, and in-app guidance. Focuses on interactive guides, messages, and surveys within your software.Read more
ConfluenceBetter for project documentation and knowledge sharing. More suitable for larger teams needing structured collaboration. A Confluence alternative for real-time customer interaction and visual support.Read more
ManageEngine ServiceDesk PlusBetter for IT management. Wider industry fit. Caters to larger businesses.Read more
Cohere FAQ
What is Cohere and what does Cohere do?
Cohere is a customer service platform that allows agents to see customers' screens in real-time, facilitating collaborative troubleshooting and support. It offers co-browsing with privacy features, chatbots, and workflow automation, integrating with existing customer service software. Cohere is designed for easy implementation and use.
How does Cohere integrate with other tools?
Cohere integrates directly into websites, requiring no downloads for agents or clients. It also integrates with existing customer service software for streamlined implementation and easy use.
What the main competitors of Cohere?
Cohere's main competitors include Glia, Atera, and HubSpot Service Hub. These platforms offer similar customer service and support functionalities, such as co-browsing, real-time collaboration, and streamlined support processes. They cater to businesses seeking enhanced online support experiences and improved customer satisfaction.
Is Cohere legit?
Yes, Cohere is a legitimate customer service platform. It offers co-browsing with privacy controls, real-time collaboration, and session recording. Cohere integrates with existing software and boasts strong website traffic and employee growth, indicating its safe and growing presence in the market.
How much does Cohere cost?
Cohere doesn't publicly disclose pricing information. To determine if Cohere's product pricing is worth it for your needs, contact their sales team for a customized quote.
Is Cohere customer service good?
Cohere's customer service receives positive feedback. Users highlight the efficient and helpful support provided through screen sharing and real-time collaboration. While some initial difficulty understanding the program was noted, it was quickly overcome. Some users desire more advanced features and better internal organization.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.