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Fireflies.ai description
Fireflies.ai is an AI assistant designed for meetings. It records, transcribes, summarizes, and analyzes your web conferences from platforms like Zoom and Google Meet. Fireflies provides insights into team performance and helps identify trends in sales calls for coaching opportunities. Use it to improve sales techniques, onboard new hires faster, and create data-backed strategies based on your team's conversations.
Who is Fireflies.ai best for
The ideal customer for Fireflies.ai is a professional who frequently participates in virtual meetings and needs help with note-taking, transcription, and meeting analysis. Users rave about its ease of use and helpful features like AI-generated summaries and action item extraction.
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Fireflies.ai is a great solution for small to medium businesses.
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The software is a good fit for industries such as education, finance, and software.
Fireflies.ai features
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Fireflies.ai reviews
We've summarised 463 Fireflies.ai reviews (Fireflies.ai TrustPilot reviews and Fireflies.ai G2 reviews) and summarised the main points below.
- Easy to use, with very little to no training required.
- You can jump to the actual audio while reading the transcript.
- Provides a transcript, summary, and action items.
- The "Notes" feature is very useful.
- It does not capture all African languages.
- The major downside is that you cannot use your own branding or name the ai with your own unique name unless you pay.
- It takes time to join live meetings.
- Integration with Monday.com could be improved - all action points from every meeting are their own task, overwhelming the board.
Fireflies.ai pricing
The commentary is based on 93 reviews from Fireflies.ai G2 reviews and Fireflies.ai TrustPilot reviews.
Fireflies.ai offers a free plan, but users frequently mention upgrading to paid plans for desired features. While some find the pricing fair, others describe it as "expensive" or express concern about additional costs for AI credits. This sentiment is particularly noticeable among users outside the US and Europe.
Users sentiment
Fireflies.ai alternatives
Avoma
Better for larger companies. More suitable for e-commerce and media businesses. Pricing is viewed more favorably.
Fathom
Better for financial reporting and analysis, especially for businesses with multiple entities or franchises. It has a stronger focus on financial management than Fireflies.ai, which is meeting-oriented. Fathom is growing faster and receives higher user ratings.
Fathom
Better for a wider range of industries and company sizes. It has a more positive pricing sentiment. However, Fireflies.ai is growing faster.
Grain
More affordable and has more momentum.
Spoke
Better for smaller companies. It's known for seamless integration with Google Calendar. Users say customer service could be better.
Fellow
Better for Healthcare, E-commerce and Retail. More focused on meeting management and collaboration.
Fireflies.ai FAQ
What is Fireflies.ai and what does Fireflies.ai do?
Fireflies.ai is an AI meeting assistant that records, transcribes, summarizes, and analyzes your online meetings. It helps you capture key information from meetings, improve sales techniques, and create data-backed strategies. Fireflies.ai integrates with platforms like Zoom and Google Meet, making it a valuable tool for teams focused on collaboration and productivity.
How does Fireflies.ai integrate with other tools?
Fireflies.ai integrates with various tools, including popular video conferencing platforms like Zoom, Google Meet, and Microsoft Teams. It also connects with CRM systems and collaboration tools for streamlined workflows.
What the main competitors of Fireflies.ai?
The main competitors of Fireflies.ai include Avoma, Grain, Fathom, and Spoke. These AI-powered meeting assistants offer similar features like recording, transcription, summarization, and integration with other work tools.
Is Fireflies.ai legit?
Fireflies.ai is a legitimate and safe software. It is a popular AI meeting assistant with generally positive user reviews, praised for its ease of use and helpful features like AI-generated summaries and transcription.
How much does Fireflies.ai cost?
There is no pricing information available for Fireflies.ai.
Is Fireflies.ai customer service good?
Based on user reviews, Fireflies.ai customer service is generally considered to be very good and responsive. Users highlight their helpfulness and quick response times when resolving issues or addressing inquiries.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.