Last updated on
Company health
Ratings
Otter.ai description
Otter.ai is an AI meeting assistant that records, transcribes, summarizes, and analyzes your online meetings. It integrates seamlessly with platforms like Zoom, Google Meet, and Microsoft Teams. Otter can automatically generate meeting summaries, action items, and even provide answers to questions about the meeting content. This can help your team save time, improve meeting productivity, and keep everyone on track.
What companies are using Otter.ai?
Who is Otter.ai best for
Otter.ai is a versatile AI meeting assistant ideal for businesses of all sizes. It streamlines online meetings by recording, transcribing, summarizing, and analyzing conversations. Users praise Otter.ai for its seamless integrations and accurate transcriptions, but some have noted issues with cost and occasional inaccuracies in challenging audio environments.
-
Ideal for small, medium, and large businesses needing efficient meeting management.
-
Best for Education, Media, Entertainment, and Software companies.
Otter.ai features
| Supported Otter.ai supports real-time transcription, allowing it to transcribe audio live as it is being spoken. |
| Supported Otter.ai transcribes meetings in real time, generating searchable text records. |
| Supported Otter.ai automatically generates meeting summaries, including key discussion points and decisions. |
| Supported Otter.ai automatically joins and takes notes in Zoom, Google Meet, and Teams meetings. |
| Supported Otter.ai extracts action items and assigns them to participants. |
| Supported Otter.ai integrates with Zoom, Google Meet, and MS Teams. |
| Supported Otter.ai generates brief and detailed meeting summaries automatically using AI. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Otter.ai reviews
We've summarised 422 Otter.ai reviews (Otter.ai TrustPilot reviews and Otter.ai G2 reviews) and summarised the main points below.
- Seamless integration with Zoom, Google Meet, and Microsoft Teams.
- Accurate and efficient transcription, highly praised.
- User-friendly interface and easy navigation.
- Helpful meeting summaries and key point extraction.
- It gets expensive quickly.
- The accuracy of the notes can sometimes be skewed due to poor connections of bad audio quality.
- Sometimes it misses action points, so I need to review the part of the conversation to get the full action point.
- Otter is often a few minutes late for meetings, which can be disruptive, especially if it is an external call.
Otter.ai pricing
The commentary is based on 102 reviews from Otter.ai G2 reviews and Otter.ai TrustPilot reviews.
Otter.ai offers a free plan with limited minutes, which some users find restrictive. Paid plans are available, but many reviewers express frustration with the pricing structure, citing unexpected charges, difficulties canceling subscriptions, and a lack of transparency regarding billing practices. Despite these concerns, some users find the paid features valuable and worth the cost.
Users sentiment
See the Otter.ai pricing page.
-
Otter.ai has a free plan.
Basic
AI meeting assistant records, transcribes and summarizes in real time. Transcription and summaries in English, French, or Spanish. Otter AI Chat: Chat live with Otter and teammates, and get answers to meeting questions. Add teammates to your workspace. Joins Zoom, MS Teams, and Google Meet to automatically write and share notes. 300 monthly transcription minutes; 30 minutes per conversation; Import and transcribe 3 audio or video files lifetime per user.
Pro
Everything in Basic + Enhanced team features: shared custom vocabulary; tag speakers, assign action items to teammates. Advanced search, export, and playback. 1200 monthly transcription minutes; 90 minutes per conversation. Import and transcribe 10 audio or video files per month.
Business
Everything in Pro + Admin features: usage analytics, prioritized support. Joins up to 3 concurrent virtual meetings to automatically write and share notes. 6000 monthly transcription minutes; 4 hours per conversation. Import and transcribe unlimited audio or video files.
Enterprise
Everything in Business + Single Sign-On (SSO). Organization-wide deployment. Domain capture. Video Replay for Zoom, Google Meet, and MS Teams. Advanced security and compliance controls.
Otter.ai alternatives
otter-ai vs RewatchBetter for manufacturing, education, real estate, media, government, energy, marketing, and professional services. Has a searchable video library. Is growing slower and has declining employee growth.Read more
Meetgeek.aiBetter for mid-sized companies. Offers a mobile app, meeting templates, and conversation intelligence features. Note history is also supported. An Otter.ai competitor and alternative.Read more
Fireflies.aiBetter for sales teams and coaching. Has faster website traffic growth momentum. More affordable free plan.Read more
Konch.aiSupports more languages for transcription and offers human review of AI-generated transcripts. A good Otter.ai competitor for those needing higher accuracy or translation.Read more
TactiqHas stronger momentum. Offers browser extension, simplifying access. A good Otter.ai competitor.Read more
bliro GmbHBetter for in-person meetings and integrates with Salesforce, Hubspot, and Slack. Has significantly less momentum than Otter.ai.Read more
Otter.ai FAQ
What is Otter.ai and what does Otter.ai do?
Otter.ai is an AI-powered meeting assistant that records, transcribes, and summarizes online meetings. It integrates with platforms like Zoom, Google Meet, and Microsoft Teams, providing automated summaries, action items, and answers to meeting-related questions, boosting team productivity.
How does Otter.ai integrate with other tools?
Otter.ai integrates with popular video conferencing platforms, including Zoom, Google Meet, and Microsoft Teams. This allows for seamless recording, transcription, and automated note-taking directly within your existing meeting workflows.
What the main competitors of Otter.ai?
Otter.ai's main competitors include tl;dv, Fathom, Rewatch, and Vowel. These alternatives offer similar AI-powered meeting assistance features like recording, transcription, and summarization. ClickUp and DailyBot also compete in the broader productivity and collaboration space.
Is Otter.ai legit?
Yes, Otter.ai is a legitimate AI-powered meeting assistant. It offers helpful features like real-time transcription, automated summaries, and integration with popular meeting platforms. While some users mention occasional inaccuracies and pricing concerns, Otter.ai is generally considered safe and useful for boosting meeting productivity.
How much does Otter.ai cost?
Otter.ai offers a free Basic plan, a Pro plan at $8.33/user/month, and a Business plan at $20/user/month. The Enterprise plan pricing is available upon request. Is Otter.ai worth it? Consider its product pricing and features for your transcription needs.
Is Otter.ai customer service good?
Otter.ai customer support receives negative feedback in reviews. Users report slow response times, unresolved issues, and difficulty contacting support. While some users mention positive experiences, the overall sentiment towards Otter.ai's customer service is negative.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.