Fireflies.ai vs Grain

by Gralio Feb 06, 2025

Fireflies.ai and Grain both offer AI-powered meeting assistance, but they cater to different needs. Fireflies.ai is a comprehensive meeting tool for note-taking, transcription, and analysis, while Grain focuses on sharing customer insights and improving team collaboration.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 747 reviews and 60 websites, saving 4 hours, 39 minutes of reading.

Fireflies.ai

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Grain

Website LinkedIn Twitter

About

Fireflies.ai is an AI assistant designed for meetings. It records, transcribes, summarizes, and analyzes your web conferences from platforms like Zoom and Google Meet. Fireflies provides insights into team performance and helps identify trends in sales calls for coaching opportunities. Use it to improve sales techniques, onboard new hires faster, and create data-backed strategies based on your team's conversations.

Grain is an AI-powered tool that records, transcribes, and analyzes your online meetings. It helps you easily capture and share important information from sales calls and customer conversations. Grain integrates with video conferencing, CRM, and collaboration tools to automate tasks like note-taking, creating video highlights, and enriching CRM records. Its features benefit various teams, including sales, customer success, and product development, by improving team collaboration and customer understanding.

Summary

Main difference

Fireflies.ai is a versatile meeting assistant suitable for various teams needing comprehensive note-taking, transcription, and basic meeting analysis. Grain focuses on capturing and sharing key information from customer conversations, making it ideal for sales, customer success, and product teams.

Relative strengths of Fireflies.ai (compared to Grain)

Wider range of integrations with platforms like Zoom, Google Meet, and others.
More granular control over meeting recordings and transcriptions, including snippet sharing.
Stronger focus on team performance insights and sales coaching opportunities.

Relative weaknesses of Fireflies.ai (compared to Grain)

Less emphasis on video highlights and sharing customer insights.
Limited CRM integrations compared to Grain.
Fewer collaboration features for streamlined workflows.

What companies are using Fireflies.ai and Grain?

No data

Who should use Fireflies.ai VS. Grain

Fireflies.ai is your AI meeting assistant, perfect for streamlining note-taking, transcription, and analysis. Users love its ease of use and helpful "Notes" feature. While some have noted integration challenges and limited language support, Fireflies.ai excels at providing summaries and action items, boosting productivity for sales teams and professionals.

Grain is an AI-powered meeting assistant ideal for growing revenue teams. It records, transcribes, and analyzes online meetings, automating note-taking and creating shareable video highlights. Users love the easy sharing of customer insights and automatic summaries, while some find occasional bugs and navigation challenges. Grain integrates with CRM and collaboration tools to streamline workflows.

Ideal for small to medium businesses needing efficient meeting management.
Best for Finance, Education, Software, Non-profit, Marketing, and Professional Services.

Ideal for small to medium-sized businesses relying on online meetings for sales, customer success, and product development.
Suitable for various industries focusing on sales, customer success, and product development, enhancing team collaboration and customer understanding.

Fireflies.ai and Grain features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Automatic Meeting Summaries

Supported

Fireflies.ai automatically generates meeting summaries including key discussion points and decisions.

Supported

Grain automatically summarizes meetings using AI, capturing key discussion points and decisions.
Automated conversation recording and transcription

Supported

Fireflies.ai automatically records, transcribes, and analyzes conversations for various meeting platforms.

Supported

Grain automatically records, transcribes, and analyzes conversations using AI.
CRM and communication platform integrations

Partially supported

Fireflies integrates with various CRMs and communication platforms like Zoom, but Salesforce and Slack integrations are not confirmed.

Partially supported

Grain integrates with Salesforce, HubSpot, Slack, and Aircall. Zoom is supported indirectly via Slack.
Targeted feedback and coaching

Supported

Fireflies.ai allows managers to review transcripts and provide specific feedback, enabling targeted coaching.

Supported

Grain supports targeted feedback and coaching using AI-powered analysis and time-stamped comments.
Commenting

Supported

Fireflies.ai supports the ability to add comments to the meeting transcript.

Supported

Grain allows users to leave comments at specific timestamps in any meeting transcript.
Note history

Supported

Fireflies.ai supports accessing past meeting notes, which are organized and available in the Fireflies Notebook. Users can view, edit, and share these notes, and meetings can be organized into channels for easy access.

Supported

Grain allows users to access past meetings and organize them by filters such as attendees, creators, dates, and tags. This information can be integrated with CRM systems.

Qualities

Value and Pricing Transparency

-0.04

Neutral sentiment

+0.33

Rather positive sentiment
Customer Service

+0.32

Rather positive sentiment

+1

Strongly positive sentiment
Ease of Use

+0.95

Strongly positive sentiment

+1

Strongly positive sentiment
Reliability and Performance

+0.6

Rather positive sentiment

+1

Strongly positive sentiment
Ease of Implementation

+0.78

Strongly positive sentiment

+1

Strongly positive sentiment
Scalability

+0.33

Rather positive sentiment

No data

Fireflies.ai and Grain Pricing

No data

User sentiment

Neutral

-0.04

We couldn't find a pricing page for Fireflies.ai.

No data

User sentiment

Rather positive

+0.33

See full Pricing page

Fireflies.ai and Grain review insights

722 reviews analysed from

Users love

Easy to use, with very little to no training required.
You can jump to the actual audio while reading the transcript.
Provides a transcript, summary, and action items.
The "Notes" feature is very useful.

The highlight feature is perfect for sharing customer insights quickly.
I can use it to record all my online meetings, so I don\'t need to take notes.
Additionally, the transcription feature is very helpful for understanding the topics discussed and for follow-up.
The templates for the transcripts are great as they organize the meeting outcomes in a very digestible way.

Users dislike

It does not capture all African languages.
The major downside is that you cannot use your own branding or name the ai with your own unique name unless you pay.
It takes time to join live meetings.
Integration with Monday.com could be improved - all action points from every meeting are their own task, overwhelming the board.

It had felt a bit buggy in the past, but they\'ve recently made improvements so I\'m not experiencing that much anymore.
I find it sometimes challenging to invite Grain to a meeting if it gets removed.
The mac desktop app could do with some TLC.
The filter to get tagged clips/notes could be easier.

Fireflies.ai and Grain Ratings

G2

4.8/5

(439)
TrustPilot

2.9/5

(24)
Glassdoor

3.4/5

(1892)

G2

4.6/5

(293)
TrustPilot

3.7/5

(1)

Company health

Employee growth

3% increase in the last year

26% increase in the last year

Web traffic

11% increase in the last quarter

15% decrease in the last quarter

Financing

February 2021 - $19M

January 2022 - $20M

How do Fireflies.ai and Grain compare in CRM integrations?

Both Fireflies.ai and Grain integrate with CRM systems. While specific integrations aren't listed for Fireflies.ai, its general purpose and alternative product listings suggest CRM connectivity. Grain explicitly states its CRM integrations are designed to automate tasks like enriching CRM records with meeting insights. Therefore, Grain appears to offer more robust and purpose-built CRM integrations for enhancing sales workflows.

Which product offers better AI-powered insights for sales coaching?

Grain appears to offer slightly better AI-powered insights for sales coaching. While both products offer AI-driven summaries and analysis of sales calls, Grain specifically mentions "Sales Performance Coaching" as a feature, "Account Insights" derived from AI analysis, and deal analytics. These features suggest a more direct focus on actionable insights for sales improvement compared to Fireflies.ai's more general conversation intelligence.

What are the advantages of Fireflies.ai?

Fireflies.ai offers robust note-taking capabilities, including commenting, note history, AI-generated summaries, and easy sharing of call snippets. It's praised for ease of use and provides conversation intelligence analytics specifically geared towards improving sales performance and onboarding. Fireflies.ai also caters to a wider range of industries beyond sales, such as education, government, and professional services.

What are the disadvantages of Fireflies.ai?

Fireflies.ai has some limitations regarding language support, specifically lacking support for some African languages. Users have also noted that customizing the AI's branding or name requires a paid subscription. Integration with some platforms, like Monday.com, has room for improvement, and some users have reported delays when joining live meetings.

Alternatives to Fireflies.ai and Grain

Fathom

Fathom is an AI-powered meeting assistant for Zoom, Google Meet, and Microsoft Teams. It automatically records, transcribes, and summarizes your meetings, allowing you to focus on the conversation instead of note-taking. Fathom can generate AI summaries, highlight key points, and even sync with CRM systems like Salesforce and Hubspot. It offers a free plan with unlimited recording, transcription, and basic summarization, as well as paid premium and team plans with advanced features.

Avoma

Avoma is an AI-powered meeting assistant designed for customer-facing teams. It automatically records, transcribes, and analyzes your meetings to provide summaries, identify key topics, and track customer sentiment. These insights can help your team improve sales performance, coach team members, and shorten the sales cycle. Avoma integrates with popular calendars, video conferencing platforms, and CRM systems.

Fathom

Fathom is a financial software solution for small to medium-sized businesses, particularly well-suited for franchises and groups. It simplifies financial reporting, forecasting, and analysis by integrating with popular accounting software like Xero and QuickBooks. Fathom helps you understand key performance indicators (KPIs), create visually appealing reports, and monitor cash flow. Its benchmarking feature allows comparison across multiple entities like franchisees. Fathom aims to provide a user-friendly experience for business owners and advisors to make informed financial decisions.

Gong

Gong is a software platform designed to improve sales performance. It records and analyzes sales calls and other customer interactions to provide insights and coaching recommendations. Using artificial intelligence, Gong identifies patterns and trends to help sales teams close more deals, improve forecasting, and increase efficiency. Gong integrates with existing sales tools and is used by companies of all sizes across various industries.

Spoke

Spoke is an AI meeting assistant that helps teams maximize efficiency and productivity. It records, transcribes, and summarizes meetings across platforms like Zoom, Google Meet, and Microsoft Teams. Spoke offers automated CRM updates, allowing you to seamlessly integrate meeting insights with your existing workflows. It provides instant answers to questions from meeting recordings, generates actionable reports, and allows you to easily share key information. Spoke prioritizes data security and transparency, complying with GDPR and California regulations.

Callnote

Callnote is a software tool that records video and audio calls, online meetings, and your computer screen. It works with popular platforms like Zoom, Skype, and GoToMeeting. Callnote provides transcription services, making it useful for creating meeting minutes, training materials, or capturing important conversations.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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