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Avoma description
Avoma is an AI-powered meeting assistant designed for customer-facing teams. It automatically records, transcribes, and analyzes your meetings to provide summaries, identify key topics, and track customer sentiment. These insights can help your team improve sales performance, coach team members, and shorten the sales cycle. Avoma integrates with popular calendars, video conferencing platforms, and CRM systems.
Who is Avoma best for
Avoma is an AI-powered meeting assistant ideal for customer-facing teams. It records, transcribes, and analyzes meetings, providing summaries, key topics, and customer sentiment insights. Users love Avoma's AI summaries and action items, helpful "Talk Time" insights, and excellent service and support. However, some users found the AI notetaker unreliable and the new features difficult to use. Avoma integrates with popular calendars, video conferencing platforms, and CRM systems.
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Ideal for small to large businesses, especially customer-facing teams.
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Best fit for Software, IT, Telecommunications, Marketing, Advertising, and Education.
Avoma features
| Supported Avoma allows multiple users to edit shared notes simultaneously. |
| Supported Avoma enables users to schedule meetings directly within the platform. |
| Supported Avoma automatically records and transcribes meetings in real time. |
| Supported Avoma analyzes calls to provide insights into sentiment, competitors, and topics. |
| Supported Avoma automatically joins meetings on Zoom, Google Meet, and Microsoft Teams to take notes. |
| Supported Avoma automatically generates meeting summaries with key discussion points and decisions. |
| Supported Avoma offers real-time transcription during meetings. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Avoma reviews
We've summarised 1269 Avoma reviews (Avoma TrustPilot reviews and Avoma G2 reviews) and summarised the main points below.
- The AI summary and action items are way better than Gong.
- Avoma is a viable competitor to Gong, with strong functionality and ease of use.
- The service and support has been fantastic.
- The "Talk Time" insights are helpful.
- The AI notetaker didn't show up in a lot of our calls.
- The new features can be difficult to use.
- Avoma is not quite as good as Gong for sales pipeline management.
- The system struggles with some medical terminology.
Avoma pricing
The commentary is based on 77 reviews from Avoma G2 reviews.
Avoma is praised for its startup-friendly and reasonable pricing, providing excellent value compared to competitors like Gong. While some users desire a lower price or more flexible plans, many find the cost justifiable for the features and benefits received. A few users mention pricing as a slight concern for enterprise-level scalability.
Users sentiment
See the Avoma pricing page.
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Avoma has a free plan.
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Avoma has a free trial.
AI Meeting Assistant
Includes automatic video recording, unlimited transcription, advanced AI-generated notes, group & round-robin scheduler, and CRM & dialer integration.
Conversation Intelligence
Includes all features from AI Meeting Assistant, along with manual and AI scorecards, talk pattern & topic intelligence, smart tracker intelligence, and engagement & ROI intelligence.
Revenue Intelligence
Encompasses all features of Conversation Intelligence, automatic CRM field updates, custom deal boards & risk scores, roll-up forecasting & reports, and AI win-loss analysis (add-on).
Enterprise
For organizations needing scalability, customization, compliance, security controls, and flexible pricing.
Avoma alternatives
avoma vs Fireflies.aiBetter for Finance, Education, Government, and Professional Services. Has grown faster than Avoma and a wider user base, but Avoma has better ratings.Read more
JamieBetter for in-person meetings with offline functionality and supports more languages. Has grown its team faster but has less website traffic momentum. A good Avoma alternative.Read more
avoma vs LaxisBetter for Healthcare, Finance, Manufacturing, Education, Real Estate, Government, and Professional Services. Has grown its website traffic faster but has declining employee growth. More affordable pricing, but users report inconsistent speaker identification and limited mobile functionality. A strong Avoma competitor for sales teams.Read more
GlyphicMore focused on mid-sized businesses in technology. Has grown its team faster. Lacks some features like automated meeting summaries and conversation intelligence.Read more
Success.aiMore focused on email marketing automation and lead generation. Better for businesses focused on outbound sales and lead generation. Has a larger contact database.Read more
bliro GmbHMore suitable for in-person meetings, runs locally on your computer. Has fewer features and integrates with fewer tools. Growing faster than Avoma.Read more
Avoma FAQ
What is Avoma and what does Avoma do?
Avoma is an AI-powered meeting assistant for customer-facing teams. It records, transcribes, and analyzes meetings to deliver summaries, track topics discussed, and gauge customer sentiment. This helps improve sales performance, coach team members, and shorten sales cycles through integrations with calendars, video conferencing, and CRM systems.
How does Avoma integrate with other tools?
Avoma integrates with popular calendar and video conferencing platforms, including Zoom, Google Meet, and Microsoft Teams. It also connects with CRM systems to streamline workflows and centralize customer interaction data. This allows for automated note-taking, transcription, and analysis directly within your existing tools.
What the main competitors of Avoma?
Avoma's main competitors include Fireflies.ai, Fathom, Meetgeek.ai, and Grain. These alternatives offer similar AI-powered meeting assistance features like recording, transcribing, summarizing, and analyzing online meetings. Some also provide integrations with CRM and other productivity tools.
Is Avoma legit?
Yes, Avoma is a legitimate AI meeting assistant. It's known for strong functionality and helpful support. Avoma is a safe and viable alternative to Gong, though some users find the newer features challenging and the AI notetaker occasionally unreliable.
How much does Avoma cost?
Avoma's pricing starts at $19/user/month for the AI Meeting Assistant plan. Conversation Intelligence is $59/user/month, and Revenue Intelligence is $79/user/month. Avoma also offers a free plan and custom pricing for Enterprise. Is Avoma worth the product pricing? Consider the free trial to explore the different plans.
Is Avoma customer service good?
Avoma's customer service is highly regarded. Users frequently praise the helpfulness, responsiveness, and knowledge of the support team, particularly mentioning individuals like Sarah, Everett, Ashley, Allen, Anna, and Amruth. They appreciate the proactive outreach and willingness to resolve issues quickly.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.