Fireflies.ai vs Avoma

by Gralio Feb 24, 2025

Fireflies.ai and Avoma are both AI-powered meeting assistants, but cater to different needs. Fireflies.ai prioritizes ease of use and affordability, while Avoma offers more advanced features for sales and customer success teams.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1732 reviews and 60 websites, saving 10 hours, 7 minutes of reading.

Fireflies.ai

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Avoma

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About

Fireflies.ai is an AI assistant designed for meetings. It records, transcribes, summarizes, and analyzes your web conferences from platforms like Zoom and Google Meet. Fireflies provides insights into team performance and helps identify trends in sales calls for coaching opportunities. Use it to improve sales techniques, onboard new hires faster, and create data-backed strategies based on your team's conversations.

Avoma is an AI-powered meeting assistant designed for customer-facing teams. It automatically records, transcribes, and analyzes your meetings to provide summaries, identify key topics, and track customer sentiment. These insights can help your team improve sales performance, coach team members, and shorten the sales cycle. Avoma integrates with popular calendars, video conferencing platforms, and CRM systems.

Summary

Main difference

Fireflies.ai is a more affordable and user-friendly option better suited for smaller teams focused on basic meeting transcription, summarization, and analysis. Avoma offers more advanced conversation intelligence features, CRM integrations, and revenue intelligence capabilities, making it a stronger choice for larger, customer-facing teams needing deeper insights and sales pipeline management.

Relative strengths of Fireflies.ai (compared to Avoma)

More affordable pricing plans for smaller teams.
User-friendly interface with minimal learning curve.
Strong note-taking and targeted feedback features.

Relative weaknesses of Fireflies.ai (compared to Avoma)

Limited conversation intelligence compared to Avoma.
Fewer integrations with CRM and other business tools.
Lacks advanced revenue intelligence features for sales pipeline management.

Who should use Fireflies.ai VS. Avoma

Fireflies.ai is your AI meeting assistant. It records, transcribes, and summarizes meetings, helping you focus on the conversation. Users love the easy-to-use interface and note-taking features, but some find the Monday.com integration cumbersome. Perfect for sales teams and professionals who want to improve team performance and create data-backed strategies.

Avoma is an AI-powered meeting assistant perfect for customer-facing teams. It records, transcribes, and analyzes meetings to deliver summaries, track topics discussed, and gauge customer sentiment. Users praise Avoma's AI summaries and action items, helpful "Talk Time" insights, and excellent support. However, some have noted occasional issues with the AI notetaker and difficulties with new features. Avoma integrates with popular tools and offers a free trial and flexible pricing.

Ideal for small to medium-sized businesses needing efficient meeting management.
Best for Finance, Education, Government, IT, Marketing, and Professional Services.

Best for small to large businesses seeking improved meeting management.
Ideal for sales, marketing, customer success, and other customer-facing teams.

Fireflies.ai and Avoma features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

AI meeting assistant

Supported

Fireflies.ai automatically captures and summarizes action items, decisions, and key discussion points.

Supported

Avoma automatically captures and summarizes action items, decisions, and key discussion points.
Automated conversation recording and transcription

Supported

Fireflies.ai automatically records, transcribes, and analyzes conversations for various meeting platforms.

Supported

Avoma automatically records, transcribes, and analyzes conversations.
CRM and communication platform integrations

Partially supported

Fireflies integrates with various CRMs and communication platforms like Zoom, but Salesforce and Slack integrations are not confirmed.

Partially supported

Avoma integrates with various CRM and communication platforms, including Salesforce and Zoom. Slack integration is not confirmed.
Targeted feedback and coaching

Supported

Fireflies.ai allows managers to review transcripts and provide specific feedback, enabling targeted coaching.

Supported

Avoma supports targeted feedback and coaching via conversation transcripts and AI-driven analysis.
Note history

Supported

Fireflies.ai supports accessing past meeting notes, which are organized and available in the Fireflies Notebook. Users can view, edit, and share these notes, and meetings can be organized into channels for easy access.

Supported

Past meeting notes are accessible and searchable, organized in a central repository.
Commenting

Supported

Fireflies.ai supports the ability to add comments to the meeting transcript.

Supported

Avoma allows adding comments to meeting transcripts for enhanced collaboration.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

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Ease of Implementation

No data

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Scalability

No data

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Fireflies.ai and Avoma Pricing

No data

We couldn't find a pricing page for Fireflies.ai.

Avoma offers a 14-day free trial and has a mix-and-match pricing model, enabling users to purchase different plans for different users. They provide a discount of up to 20% for annual billing. Avoma also has a Free plan with limited functionalities. Collaborators and listeners can access Avoma for free.

Plans

See full Pricing page

Fireflies.ai and Avoma review insights

Users love

Easy to use, with very little to no training required.
You can jump to the actual audio while reading the transcript.
Provides a transcript, summary, and action items.
The "Notes" feature is very useful.

The AI summary and action items are way better than Gong.
Avoma is a viable competitor to Gong, with strong functionality and ease of use.
The service and support has been fantastic.
The "Talk Time" insights are helpful.

Users dislike

It does not capture all African languages.
The major downside is that you cannot use your own branding or name the ai with your own unique name unless you pay.
It takes time to join live meetings.
Integration with Monday.com could be improved - all action points from every meeting are their own task, overwhelming the board.

The AI notetaker didn't show up in a lot of our calls.
The new features can be difficult to use.
Avoma is not quite as good as Gong for sales pipeline management.
The system struggles with some medical terminology.

Fireflies.ai and Avoma Ratings

G2

4.8/5

(439)
TrustPilot

2.9/5

(24)
Glassdoor

3.4/5

(1892)

G2

4.6/5

(1279)
TrustPilot

3.2/5

(1)
Glassdoor

4.8/5

(23)

Company health

Employee growth

3% increase in the last year

Web traffic

11% increase in the last quarter

6% decrease in the last quarter

Financing

February 2021 - $19M

September 2021 - $15M

How accurate are Avoma's AI-powered sentiment analysis features?

Avoma's AI-powered sentiment analysis capabilities are mentioned as a feature, and user reviews suggest the AI summary and action item features are better than a competitor, Gong. However, there's no specific information provided about the accuracy of the sentiment analysis itself. While users praise other AI-driven features, there's no direct feedback on sentiment analysis accuracy.

Which product best integrates with existing CRM systems for sales teams?

Avoma is the better choice for CRM integration for sales teams. Its product description explicitly mentions integration with CRM systems, and its features list includes "Lead routing and scheduling" with CRM integrations. While Fireflies.ai is a useful tool for meeting management, its description and features do not focus on CRM integration.

What are the advantages of Fireflies.ai?

Fireflies.ai offers targeted feedback and coaching features, enabling managers to review transcripts and provide specific feedback. It also allows note history access, organized within the Fireflies Notebook for easy viewing, editing, and sharing. This contrasts with Avoma, where note history details are not provided. Additionally, Fireflies.ai users praise its ease of use and the ability to jump to the actual audio while reading the transcript.

What are the disadvantages of Fireflies.ai?

Fireflies.ai has some limitations based on user reviews. It struggles with certain languages, particularly African languages. Branding customization and naming the AI assistant require a paid subscription. Some users find the integration with Monday.com cumbersome, creating excessive tasks. Additionally, some users report that Fireflies.ai can be slow to join live meetings.

Alternatives to Fireflies.ai and Avoma

Fathom

Fathom is an AI-powered meeting assistant for Zoom, Google Meet, and Microsoft Teams. It automatically records, transcribes, and summarizes your meetings, allowing you to focus on the conversation instead of note-taking. Fathom can generate AI summaries, highlight key points, and even sync with CRM systems like Salesforce and Hubspot. It offers a free plan with unlimited recording, transcription, and basic summarization, as well as paid premium and team plans with advanced features.

Grain

Grain is an AI-powered tool that records, transcribes, and analyzes your online meetings. It helps you easily capture and share important information from sales calls and customer conversations. Grain integrates with video conferencing, CRM, and collaboration tools to automate tasks like note-taking, creating video highlights, and enriching CRM records. Its features benefit various teams, including sales, customer success, and product development, by improving team collaboration and customer understanding.

HubSpot Sales Hub

HubSpot Sales Hub is a sales software platform designed to help mid-sized and growing businesses streamline and automate their sales processes. It offers tools for managing contacts, tracking deals, sending emails, and analyzing sales performance. Its focus is on providing a user-friendly interface and a suite of integrated tools that work together seamlessly. HubSpot Sales Hub aims to improve sales efficiency, increase productivity, and drive revenue growth by providing a centralized system for managing all aspects of the sales pipeline.

Fathom

Fathom is a financial software solution for small to medium-sized businesses, particularly well-suited for franchises and groups. It simplifies financial reporting, forecasting, and analysis by integrating with popular accounting software like Xero and QuickBooks. Fathom helps you understand key performance indicators (KPIs), create visually appealing reports, and monitor cash flow. Its benchmarking feature allows comparison across multiple entities like franchisees. Fathom aims to provide a user-friendly experience for business owners and advisors to make informed financial decisions.

Laxis

Laxis is an AI-powered tool designed to improve sales team performance. It assists with various stages of the sales process, from lead generation and outreach to meeting management and CRM updates. Laxis offers features like AI-driven meeting transcription, automated follow-up emails, and real-time insights to help sales teams close deals more efficiently. It integrates with popular platforms like Zoom and Google Meet and is trusted by over 3,000 organizations.

Spoke

Spoke is an AI meeting assistant that helps teams maximize efficiency and productivity. It records, transcribes, and summarizes meetings across platforms like Zoom, Google Meet, and Microsoft Teams. Spoke offers automated CRM updates, allowing you to seamlessly integrate meeting insights with your existing workflows. It provides instant answers to questions from meeting recordings, generates actionable reports, and allows you to easily share key information. Spoke prioritizes data security and transparency, complying with GDPR and California regulations.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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