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Fathom description
Fathom is an AI-powered meeting assistant for Zoom, Google Meet, and Microsoft Teams. It automatically records, transcribes, and summarizes your meetings, allowing you to focus on the conversation instead of note-taking. Fathom can generate AI summaries, highlight key points, and even sync with CRM systems like Salesforce and Hubspot. It offers a free plan with unlimited recording, transcription, and basic summarization, as well as paid premium and team plans with advanced features.
Who is Fathom best for
The ideal customer for Fathom is a professional who frequently engages in online meetings and seeks a way to enhance their productivity. They value accurate transcription and concise summaries to save time and improve meeting follow-up. Users praise Fathom for its ease of use and seamless integration with popular video conferencing platforms.
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Fathom is a great solution for businesses of all sizes, particularly those with smaller teams.
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Fathom is a valuable tool for industries that rely heavily on client communication, such as Healthcare, Finance, Education, and Real Estate.
Fathom features
| Supported Fathom can automatically convert audio recordings of notes into text. |
| Supported Fathom provides multiple features to capture key talking points during the meeting. It offers AI-powered summaries with highlights of important moments, automatically identifies action items, and provides transcripts and summaries after the meeting. |
| Supported Fathom uses AI to automatically generate summaries of meetings. It offers different types of summaries, including customizable templates and sales-focused options like SPICED, MEDDPICC, and BANT. Summaries are available after the meeting along with transcripts and can be shared or integrated with other tools. |
| Supported Fathom supports extracting action items from meeting transcripts. Users can either mark an "Action Item" during the meeting or utilize the "Extract Action Items from Transcript" feature post-meeting to automatically generate action items based on the conversation. |
| Supported Fathom supports integration with various CRM systems, including Close CRM, Salesforce (with features like automatic call summary pushing and task creation), and HubSpot. It can also integrate with Zoho CRM via Zapier. |
| Supported Fathom can identify speakers and label their contributions in a meeting. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Fathom reviews
We've summarised 3023 Fathom reviews (Fathom TrustPilot reviews, Fathom Capterra reviews and Fathom G2 reviews) and summarised the main points below.
- Automatic transcription and summarization, saving users time and effort.
- Accurate capture of key points and action items, improving meeting follow-up.
- Seamless integration with Zoom, Google Meet, and Microsoft Teams.
- Easy to use and implement, with a user-friendly interface.
- Transcription accuracy is poor, especially with accents or industry-specific jargon.
- Limited customizability for summaries, with users wanting more control over tagging and grouping.
- Lack of native language support for some languages, forcing translations into English.
- Integration issues: Fathom sometimes misses meetings or requires manual addition.
Fathom pricing
Users sentiment
See the Fathom pricing page.
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Fathom has a free plan.
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Fathom has a free trial.
Free
Includes unlimited recordings, storage, and transcription in 25 languages. It includes basic AI-generated summaries in a chronological format.
Premium
Includes all Free Plan features plus advanced AI-generated summaries with 14 different templates for various meeting types, AI action items, AI follow-up emails, customizable AI summaries, and "Ask Fathom" feature.
Team Edition
Includes all Premium features and adds unlimited CRM sync (HubSpot, Salesforce, Close), unlimited Zapier integration for team meetings, and collaboration tools like shared folders, comments, mentions, keyword alerts, customer/deal views, and coaching metrics.
Team Edition Pro
Includes all Team Edition features plus compliance enhancements like single sign-on, custom data retention policies, and advanced security controls.
Fathom alternatives
Spoke
Not a good fit for larger enterprises. No CRM integrations available.
Grain
It is growing faster and enjoys better user ratings. It is more geared towards revenue teams.
Notion
More suitable for a wider range of industries and has a free plan that is better received by users. However, it is growing faster and might be less focused on AI meeting assistance.
Rewatch
Better for Enterprise customers. More industry-specific use cases such as Manufacturing and Energy. It has a negative pricing sentiment. However, it has less momentum compared to Fathom.
Avoma
Avoma is growing faster and is more focused on E-commerce, Media & Entertainment, and Education industries.
Meetgeek.ai
More geared towards mid-sized companies. It has a less positive pricing sentiment. It is growing faster.
Fathom FAQ
What is Fathom and what does Fathom do?
Fathom is an AI meeting assistant for Zoom, Google Meet, and Microsoft Teams that automatically records, transcribes, and summarizes meetings. It offers features like AI-generated summaries, action item extraction, and CRM integrations, enabling users to focus on conversations instead of note-taking. Fathom provides a free plan with basic features and paid plans with advanced functionality.
How does Fathom integrate with other tools?
Fathom seamlessly integrates with popular video conferencing tools like Zoom, Google Meet, and Microsoft Teams. It also offers integrations with CRM systems such as Salesforce and HubSpot, allowing you to sync meeting data and insights.
What the main competitors of Fathom?
Fathom competes with other AI meeting assistants such as Otter.ai, Grain, Fireflies.ai, and Avoma. These tools offer similar features like AI-powered transcription, summarization, and integration with popular video conferencing platforms.
Is Fathom legit?
Fathom is a generally well-regarded AI meeting assistant. Users praise its ease of use, integrations, and helpful summaries. Some users mention issues with transcription accuracy, especially with accents. Overall, Fathom seems to be a safe and useful tool for those seeking to improve their meeting productivity.
How much does Fathom cost?
Fathom's pricing plans include a Free plan, a Premium plan for $15/month/user, a Team Edition for $19/month/user, and a Team Edition Pro plan for $29/month/user. Each plan offers unlimited recordings, storage, and transcription, with varying AI and collaboration features.
Is Fathom customer service good?
Based on the reviews, Fathom's customer service is generally considered to be very good and responsive. Users praise the quick and helpful responses they receive from the support team, highlighting their proactive approach in addressing issues and resolving problems efficiently.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.