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dscout

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Company health

Employee growth
5% increase in the last year
Web traffic
18% decrease in the last quarter
Financing
December 2021 - $81M

Ratings

G2
4.6/5
(158)
TrustPilot
2.9/5
(10)
Glassdoor
4.3/5
(39)

dscout description

dscout is a research platform that helps businesses understand their customers better. Through dscout, you can gather video feedback from a large group of people or your own customers. The platform offers a range of tools to manage participants, analyze data, and share findings with your team. This allows for efficient gathering of customer opinions and experiences to improve products and services.

Who is dscout best for

dscout is a user research platform ideal for UX researchers and market research professionals seeking qualitative user feedback. Users praise dscout for its high-quality participants, ease of use, and excellent customer support. However, some users have reported mobile connection issues and a cumbersome media export process. From quick surveys to in-depth diary studies, dscout offers a flexible solution for gathering rich customer insights.

  • Best fit for small to medium-sized businesses.

  • A versatile tool for any industry focused on gathering user feedback.

dscout features

Type the name of the feature or, in your own words, tell us what you need
Supported

Dscout allows image and video questions, including stimuli images.

Supported

Dscout supports user management, including account management, SSO, and user roles.

Supported

Dscout allows participant screening via screener setup, targeting, and filtering.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
-0.23

Customer Service

Strongly positive
+0.74

Ease of Use

Rather positive
+0.61

Reliability and Performance

Rather positive
+0.33

Ease of Implementation

Neutral
+0.11

Scalability

Neutral
-0.09

dscout reviews

We've summarised 139 dscout reviews (dscout TrustPilot reviews and dscout G2 reviews) and summarised the main points below.

Pros of dscout
  • High-quality participants provide reliable feedback.
  • Easy-to-use platform for various research methods.
  • Excellent customer support and collaborative research advisors.
  • Flexible platform for a range of studies, from quick surveys to diary studies.
  • Valuable for gathering in-depth customer insights and stakeholder engagement.
Cons of dscout
  • Mobile live missions often have connection issues.
  • Screener approval process before launch can cause delays.
  • Limited quantitative analysis tools compared to dedicated survey platforms.
  • Platform feels US-centric, creating friction for users outside the US.
  • Exporting media files can be cumbersome.

dscout pricing

The commentary is based on 21 reviews from dscout G2 reviews and dscout TrustPilot reviews.

Dscout's pricing is generally considered expensive, especially for niche recruits and smaller consultancies. Users mention a "steep" annual subscription price and a somewhat complex credit system. However, many feel the robust platform and high-quality participant panel justify the cost, especially for fast, in-depth research. More flexible pricing options are desired by some users.

Users sentiment

Neutral
-0.23

See the dscout pricing page.

dscout alternatives

  • Logo of Qatalyst
    Qatalyst
    Better for gathering data on user behavior with AI-powered tools like facial coding and eye tracking. Geared towards a wider range of business sizes. Website traffic is growing faster, but dscout has more momentum based on employee growth. Lower ratings on Glassdoor. Users appreciate the detailed insights and AI tools but dislike the steep learning curve and limited integrations. A dscout competitor and alternative.
    Read more
  • Logo of Qualtrics CoreXM
    Qualtrics CoreXM
    Better for larger organizations seeking quantitative insights. A strong dscout alternative for those prioritizing surveys and broad data collection.
    Read more
  • Logo of PlaybookUX
    PlaybookUX
    Has more momentum. Offers highlight reels, participant recruitment, and team workspaces. However, some users report issues with tester payments. A dscout alternative and competitor.
    Read more
  • Logo of Google Workspace
    Google Workspace
    Better for team collaboration and general productivity. A broader solution addressing communication, file storage, and document creation, unlike dscout, a user research platform. Stronger collaboration features. More user-friendly interface.
    Read more
  • Logo of Screeb
    Screeb
    Better for gathering website and in-app feedback. Focuses on SaaS businesses as a dscout alternative and competitor. Easier implementation, but less comprehensive research capabilities.
    Read more
  • Logo of Jira
    Jira
    Better for project documentation and task management. More suitable for software development teams.
    Read more

dscout FAQ

  • What is dscout and what does dscout do?

    dscout is a user research platform enabling businesses to gather in-depth customer feedback through video. It offers tools to manage participants, analyze video data, and share research findings, facilitating valuable insights into customer experiences for product and service improvements.

  • How does dscout integrate with other tools?

    dscout integrates with other tools, though specific integrations aren't explicitly listed. Its focus is on user research and gathering video feedback, suggesting potential compatibility with video conferencing and analysis platforms.

  • What the main competitors of dscout?

    Top alternatives to dscout include Qualtrics CoreXM, PlaybookUX, and Indeemo. These platforms offer similar research capabilities, focusing on user feedback and insights. Consider these competitors for robust survey tools, user interview features, and video-based research functionalities.

  • Is dscout legit?

    Yes, dscout is a legitimate research platform. It's known for high-quality participant feedback and ease of use, backed by positive ratings on G2. However, some users mention mobile connection issues and a US-centric platform. So, dscout is safe and reliable for gathering customer insights, especially valuable for UX research.

  • How much does dscout cost?

    dscout does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific research project needs and to determine if dscout is worth the investment for you.

  • Is dscout customer service good?

    dscout's customer service receives positive feedback. Users highlight the helpfulness and responsiveness of the support team and research advisors, describing them as collaborative and quick to respond. However, some users mention initial confusion in identifying their designated support contact.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.