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PlaybookUX description
PlaybookUX is a software platform that helps businesses of all sizes conduct user research. You can gather feedback on your products, concepts, and marketing from your own customers or from PlaybookUX's panel of participants. The platform offers a suite of tools for conducting unmoderated and moderated user interviews, card sorting exercises, tree testing, surveys, and more. PlaybookUX also provides features for analyzing and organizing your research data. This allows you to easily share findings with colleagues and make informed decisions about your business.
Who is PlaybookUX best for
PlaybookUX is a user research platform ideal for small to medium businesses. It offers a suite of tools for gathering user feedback, including surveys, card sorting, and user interviews. While praised for ease of use and helpful customer support, some users have reported issues with tester payments. If you need a variety of testing options and value affordability, PlaybookUX might be a good fit.
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Best for small to medium-sized businesses.
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Suitable for various industries seeking user feedback.
PlaybookUX features
| Supported PlaybookUX allows gathering feedback via surveys with various question types, customization, and analytics. |
| Supported PlaybookUX supports card sorting, including open, closed, and hybrid methods. |
| Supported PlaybookUX supports unmoderated usability testing, allowing participants to complete tasks at their own pace. |
| Supported PlaybookUX supports moderated user interviews for gathering in-depth qualitative feedback. |
| Supported PlaybookUX supports generating reports with visualizations and summaries of key trends and insights. |
| Supported PlaybookUX allows screening participants based on criteria like demographics, using screener surveys and segmentation. |
| Supported PlaybookUX supports tree testing for evaluating website navigation. |
PlaybookUX reviews
We've summarised 33 PlaybookUX reviews (PlaybookUX TrustPilot reviews and PlaybookUX G2 reviews) and summarised the main points below.
- Easy-to-use platform and app for conducting and participating in user research.
- Provides valuable user feedback for product development and improvement.
- Offers a variety of testing options, including unmoderated and moderated interviews, surveys, card sorting, and tree testing.
- Helpful customer support.
- Affordable pricing and flexible plans.
- Testers report not receiving promised payments for completed tests.
- Sudden cessation of payments for tests without explanation.
- Concerns about the platform being a scam and stealing money.
- Suspicions of using questionnaires as free labor disguised as unsuitable tests.
- Low test availability, with testers reporting long periods without opportunities.
PlaybookUX pricing
The commentary is based on 2 reviews from PlaybookUX G2 reviews.
PlaybookUX offers a free trial for the Grow plan. For enterprise customers, a customized trial is available upon request. All plans include access to chat support, while enterprise customers also receive a dedicated customer success manager.
Users sentiment
See the PlaybookUX pricing page.
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PlaybookUX has a free trial.
Pay as you go
Includes unmoderated testing, moderated interviews, recruiting consumers and professionals, and curated question templates.
Scale
Includes all features from the Pay as you go plan, plus card sorting, tree testing, surveys, preference testing, first-click testing, five-second testing, tagging and universal search, testing with your own customers, segmentation, and live note-taking.
Pro
Includes all features from the Scale plan, plus custom consent forms, approval flow, invisible observers, and SSO & SAML.
Enterprise
Includes all features from the Pro plan, plus bulk pricing discounts and custom session limits, a dedicated customer success manager, custom onboarding, custom contracts and terms of service, a 99.99% guaranteed uptime SLA, invoice payments, and unlimited seats.
PlaybookUX alternatives
Qualtrics CoreXMBetter for enterprise companies. A popular PlaybookUX competitor and alternative for market research.Read more
LightsterBetter for enterprise companies. More intuitive and has better customer support. Offers a free plan. A PlaybookUX competitor with positive pricing sentiment.Read more
Microsoft FormsBetter for enterprise companies and integrates seamlessly with Microsoft products. More suitable for education, healthcare, retail, manufacturing, and government. Forms offers basic survey features with built-in analytics and Excel export. Simpler user interface, but fewer user research-specific features.Read more
SprigBetter for medium-sized businesses. More focused on in-product user feedback collection using tools like feedback modules and real-time results. PlaybookUX alternative.Read more
IndeemoBetter for Marketing & Advertising, Media & Entertainment, and several other industries. Higher ratings on G2 and Capterra. Praised for its ease of use and customer support. Video feedback collection is a key differentiator. However, users mention some difficulties with data downloads and analysis outside the platform.Read more
JiraBetter for enterprise companies. A Jira alternative geared towards project management and bug tracking. Not suitable for user research or gathering customer feedback.Read more
PlaybookUX FAQ
What is PlaybookUX and what does PlaybookUX do?
PlaybookUX is a user research platform for gathering feedback on products and concepts. It offers various research methods including unmoderated and moderated interviews, surveys, card sorting, and tree testing. While praised for ease of use and diverse testing options, some users have reported issues with payment for participation.
How does PlaybookUX integrate with other tools?
There is no information available regarding specific integrations for PlaybookUX. However, it offers a variety of user research tools, including surveys, card sorting, and user interviews, all within its platform. This suggests a focus on a contained research environment.
What the main competitors of PlaybookUX?
Top PlaybookUX alternatives include Qualtrics CoreXM, a comprehensive survey platform, and Lightster, a user research platform connecting businesses with their target audience. Other competitors are Microsoft Forms, Sprig, Indeemo, and Jira.
Is PlaybookUX legit?
PlaybookUX's legitimacy is questionable. While some users praise its ease of use and features, many report concerning issues like unpaid tests and suspicions of scams. Therefore, proceed with caution and consider is PlaybookUX safe for your needs.
How much does PlaybookUX cost?
PlaybookUX pricing is not publicly available. Contact PlaybookUX sales for product pricing details and to determine if it's worth the investment for your user research needs.
Is PlaybookUX customer service good?
Based on the reviews, PlaybookUX's customer support is described as "incredibly helpful" and "great." Users appreciate the support they receive, contributing to a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.