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Lyssna description
Lyssna (formerly UsabilityHub) helps companies understand their target audience through various user research methods. This platform offers tools for usability testing, user interviews, surveys, and market research. You can recruit participants from your own network or Lyssna's panel. Lyssna aims to streamline user research, providing insights to improve product design and marketing decisions.
What companies are using Lyssna?
Who is Lyssna best for
Lyssna (formerly UsabilityHub) is a user research platform ideal for marketers, designers, and product leaders at small to mid-sized companies. It offers tools for surveys, user interviews, and usability testing, enabling data-driven decisions. Users praise its ease of use and variety of research methods but note limitations with screeners and testing of live websites. Lyssna helps businesses improve product design and marketing strategies by understanding their target audience.
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Best for small to mid-sized businesses.
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Suitable for various industries focused on user research.
Lyssna features
| Supported Lyssna supports creating and distributing online surveys for feedback collection and data analysis. |
| Supported Lyssna supports unmoderated usability testing for remote, self-paced user feedback. |
| Supported Lyssna supports participant screening with its "Screeners" feature, allowing criteria-based filtering. |
| Supported Lyssna supports creating surveys with various question types and customization options. |
| Supported Lyssna fully supports tree testing for evaluating website navigation. |
| Supported Lyssna supports moderated user interviews, allowing for live, one-on-one sessions with a moderator. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Lyssna reviews
We've summarised 74 Lyssna reviews (Lyssna TrustPilot reviews and Lyssna G2 reviews) and summarised the main points below.
- User-friendly interface and easy setup.
- High-quality participant panel and responsive customer support.
- Flexible platform with a variety of research methods and features like device targeting and variation sets.
- Fast test creation and quick results.
- Cost-effective for rapid user feedback, especially with own audience.
- Limited screener with only 4 questions and single conditional logic.
- No testing of live websites for unmoderated tools.
- Basic plan is not cheap and time survey limit is restrictive.
- Some users report low-quality responses and participants not following instructions.
- Occasional bugs reported, impacting prototype testing experience.
Lyssna pricing
The commentary is based on 29 reviews from Lyssna G2 reviews.
Lyssna offers affordable user testing, with many reviewers highlighting its cost-effectiveness and reasonable pricing, especially for quick feedback and smaller projects. However, some find the basic plan's limitations and the premium features' cost a bit pricey for smaller teams or individual users. Others mention difficulty understanding the pricing structure.
Users sentiment
See the Lyssna pricing page.
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Lyssna has a free plan.
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Lyssna has a free trial.
Free
Unlimited tests, surveys, and interview studies, 3 seats, 5 GB storage, 5 transcript hours, limited self-recruited responses and interview sessions. Best for individuals or small teams starting their research journey.
Basic
Unlimited tests, surveys, and interview studies, 10 seats, 50 GB storage, 15 transcript hours/month, unlimited self-recruited responses, 15 self-recruited interview sessions/month, and additional features like recordings and live website testing. Ideal for growing teams.
Pro
Unlimited tests, surveys, and interview studies, 15 seats, 500 GB storage, 30 transcript hours/month, unlimited self-recruited responses, 30 self-recruited interview sessions/month, and enhanced features for team collaboration and research management. Best for teams scaling their research efforts.
Enterprise
Unlimited tests, surveys, and interview studies, custom seat inclusions, unlimited storage, custom transcript hours, unlimited self-recruited responses and interview sessions, plus tailored support and security features. Designed for organizations with specific needs.
Lyssna alternatives
JotformBetter for diverse form types and data collection. Geared towards broader business needs, not solely user research. Has more momentum currently.Read more
UXArmyBetter for testing websites and apps, provides AI-powered summaries and heatmaps. Caters to Healthcare, Education, Real Estate, Media & Entertainment, Software/IT, and Professional Services. Offers card sorting and tree testing. Grows faster and has positive pricing sentiment.Read more
CalendlyBetter for scheduling meetings and appointments. More suitable for individuals and teams needing appointment scheduling automation.Read more
SurveySparrowBetter for creating engaging surveys with conversational and 360-degree assessments. Has stronger momentum based on employee growth. Provides more advanced reporting and analytics features.Read more
LightsterBetter for customer support and ease of use. Has positive pricing sentiment and offers a free plan. Growing faster than Lyssna regarding employee growth.Read more
Lyssna FAQ
What is Lyssna and what does Lyssna do?
Lyssna (formerly UsabilityHub) is a user research platform that helps companies understand their target audience. It offers tools for usability testing, user interviews, surveys, and market research, allowing you to recruit participants or use Lyssna's panel. Lyssna streamlines user research to improve product design and marketing decisions.
How does Lyssna integrate with other tools?
Lyssna integrates with popular tools like Slack, Trello, and Jira for project management and communication. It also connects with Figma and AdobeXD for design collaboration and prototype testing. Data can be exported to CSV or PDF formats.
What the main competitors of Lyssna?
Top alternatives to Lyssna include UXArmy, SurveySparrow, and Lightster. These platforms offer similar user research capabilities, including usability testing, surveys, and user interviews. JotForm, while a powerful form builder, focuses more on data collection rather than in-depth user experience research. ClickUp and Indeemo, though valuable for project management and video-based research respectively, don't offer the same breadth of UX research tools as Lyssna.
Is Lyssna legit?
Lyssna is a legitimate user research platform known for its user-friendly interface and diverse research methods. While the platform is generally well-regarded for its ease of use and helpful customer support, some users have reported occasional bugs and limitations with the free version. Consider these factors when deciding if Lyssna is safe and right for your needs.
How much does Lyssna cost?
Lyssna's pricing includes a free plan, while the Basic plan is $75/month, the Pro plan is $175/month, and the Enterprise plan has custom pricing. Is Lyssna worth it? It depends on your research needs and budget. The free plan is ideal for small teams, while larger organizations may need the Pro or Enterprise plans.
Is Lyssna customer service good?
Lyssna's customer support is generally considered excellent, with users praising their responsiveness and helpfulness. Support is readily available and quick to resolve issues. However, some users have reported issues with participant quality, highlighting the importance of carefully reviewing responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.