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User Interviews description
User Interviews is a software platform that helps businesses conduct user research. It simplifies finding and scheduling participants for interviews and surveys, allowing you to gather insights on your target market. User Interviews offers tools for managing participants and promises fast access to a large pool of people. It's trusted by companies of all sizes across various industries.
What companies are using User Interviews?
Who is User Interviews best for
User Interviews helps businesses conduct user research by simplifying participant recruitment and management. It offers fast access to a large pool of participants, robust screening tools, and streamlined scheduling. Users love the easy-to-use interface and helpful support, but some have noted challenges with dishonest participants and recruiting senior leadership.
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Ideal for small, medium, and enterprise businesses.
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Strong fit for Healthcare, Finance, Retail, Consumer Goods, Education, Hospitality, Software, Non-profit, and Marketing.
User Interviews features
| Supported User Interviews offers a large participant pool and tools to manage recruitment, simplifying the process of finding the right people for your research. |
| Supported User Interviews provides automated scheduling tools to simplify the logistics of coordinating participant availability and interview times. |
| Supported User Interviews allows creating customizable screener surveys to ensure participants match specific criteria and research objectives. |
| Supported User Interviews simplifies incentive handling with secure payment processing and various incentive options to motivate participants. |
| Supported User Interviews facilitates teamwork through collaboration features, enabling project sharing, feedback management, and effective communication. |
| Supported User Interviews allows building a personal participant panel to maintain direct relationships with participants recruited from your own audience for ongoing research. |
| Supported User Interviews extends its functionality by integrating with other research tools and platforms, streamlining workflow and data management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
User Interviews reviews
We've summarised 895 User Interviews reviews (User Interviews TrustPilot reviews and User Interviews G2 reviews) and summarised the main points below.
- Fast access to a large pool of participants.
- Ability to recruit specific professionals.
- Easy-to-use interface and helpful support team.
- Robust screeners with logic for targeted recruitment.
- Streamlined process for scheduling, tracking, and payment.
- Dishonest participants creating fake profiles.
- Difficulty recruiting senior leadership participants.
- High no-show rate for scheduled interviews.
- Lack of integration with UserZoom.
- Limited presence in some European markets.
User Interviews pricing
The commentary is based on 382 reviews from User Interviews G2 reviews.
User Interviews offers valuable user research recruitment, scheduling, and incentive distribution. While some reviewers find the Research Hub pricing steep and researcher pricing high, many appreciate the fair compensation for their participation as interviewees. Others mention inconsistent study availability and tedious pre-screening surveys.
Users sentiment
See the User Interviews pricing page.
Pay As You Go
For teams doing occasional research. Paid per completed session. Includes access to 5+ million participants, rich targeting & screening, scheduling automation, incentive distribution, research tool integrations, unlimited seats, project coordinator & live chat support.
Essential
For teams doing ongoing research. Billed annually, save up to 27%. Includes everything in Pay As You Go, plus rollover unused sessions, re-invite past participants and customer success support.
Custom
For teams doing a high volume of research. Billed annually. Best rate guaranteed. Includes everything in Essential, plus negotiable contract terms, security review, prioritized project support, enterprise customer success manager, and custom onboarding.
Workflow
Workflow automation for teams to run fast, professional user research. Starts at 3 seats plus unlimited collaborators. Includes unlimited collaborators, screener surveys, scheduling automation, incentive distribution, email automation, data consent notice, custom branding & templates, research tool integrations, customer success, project coordinator & live chat support.
CRM
Panel software and advanced automation for teams doing user research at scale. Starts at 1,000 contacts in your participant CRM. Includes everything in Workflow, plus unlimited seats, panel management, dynamic segments, invite rules & limits, opt-in forms, nurture campaigns, PII masking, multiple teams & panels, API & data integrations, negotiable contract terms, security review, enterprise customer success manager & custom onboarding.
User Interviews alternatives
ProlificBetter for collecting data for research and AI development. Has a faster website traffic growth and LinkedIn employee growth. Known for high-quality data and engaged participants. Primarily serves medium to large businesses and is favored by researchers and AI/ML developers.Read more
user-interviews vs UserTestingBetter for testing prototypes and gaining video feedback insights. Has broader industry coverage, including e-commerce and manufacturing. A UserTesting alternative for those prioritizing video feedback and diverse industry applications. It has more website traffic momentum, yet slower employee growth. Lower ratings on Glassdoor compared to User Interviews.Read more
Google WorkspaceBetter for internal collaboration and productivity. Lacks specialized user research features. More affordable pricing plans.Read more
IqurateBetter for managing the entire market research process. Has significantly more momentum. A User Interviews competitor and alternative.Read more
Qualtrics CoreXMBetter for larger enterprises. More focused on surveys and quantitative data, with AI-powered analytics. A User Interviews alternative and competitor for gathering customer, employee, and market feedback.Read more
JiraBetter for project management, bug tracking, and issue resolution. Suited for software development teams but applicable to various other teams.Read more
User Interviews FAQ
What is User Interviews and what does User Interviews do?
User Interviews is a user research platform that streamlines participant recruitment and management for businesses of all sizes. It offers a large participant pool, robust screening tools, and an easy-to-use interface, simplifying the process of gathering valuable user feedback. It helps you schedule and track interviews and surveys, offering fast access to a diverse range of participants.
How does User Interviews integrate with other tools?
User Interviews integrates with tools via its API and offers integrations with Calendly for scheduling and recruiting automation platforms. However, some users note a lack of integration with other research platforms like UserZoom.
What the main competitors of User Interviews?
Top alternatives to User Interviews include Qualtrics CoreXM, a comprehensive survey platform, and Iqurate, specializing in market research management. Other options are Indeemo for video-based research and Google Workspace for broader business needs. Microsoft Forms and Asana also offer some overlapping functionalities.
Is User Interviews legit?
User Interviews is a legitimate platform for user research. It's trusted by various companies and offers a large participant pool, streamlined scheduling, and robust screening tools. However, some users have reported issues with dishonest participants and a high no-show rate.
How much does User Interviews cost?
User Interviews offers Pay As You Go for $49/session and Essential plan for $36/session (billed annually). Custom, Workflow, and CRM plans are available with custom pricing. They offer add-ons like premium screening and SSO via SAML, but pricing isn't specified. Is User Interviews worth it? The flexible plans cater to various research needs and budgets.
Is User Interviews customer service good?
User Interviews receives positive feedback for its helpful and responsive customer support team. Users mention the support team's promptness in addressing questions and resolving issues. However, some users have experienced delayed responses regarding payment or technical issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.