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Discuss

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Company health

Employee growth
7% increase in the last year
Web traffic
40% increase in the last quarter
Financing
February 2017 - $6M

Ratings

G2
4.7/5
(193)
Capterra
4.7/5
(24)
TrustPilot
3.7/5
(1)
Glassdoor
4.5/5
(23)

Discuss description

Discuss is a video conferencing platform designed for market research. It enables businesses to conduct live video interviews with their target audience globally. Discuss offers features such as scheduling, participant payments, transcription, recording, and highlight reel creation, all within a secure and compliant environment. With its focus on streamlining qualitative research, Discuss aims to provide companies with actionable customer insights faster and more efficiently.


Who is Discuss best for

Discuss is a video conferencing platform built for market research, enabling live video interviews globally. It offers scheduling, participant payments, transcription, recording, and highlight reels. Users praise its intuitive interface and helpful features like private chat and whiteboards but note occasional connectivity issues and limited mobile support. Discuss helps businesses gain actionable customer insights faster.

  • Best fit for small to enterprise-level businesses needing in-depth customer insights.

  • Ideal for retail, consumer goods, education, software, and professional services.


Discuss features

Type in the name of the feature or in your own words tell us what you need
Supported

Discuss enables businesses to conduct live video interviews with their target audience globally.

Supported

Discuss offers highlight reel creation to summarize key moments from interviews.

Supported

Discuss offers scheduling features for managing interview sessions.

Supported

Discuss offers transcription features to convert spoken words into text.

Supported

Discuss offers recording of video interviews.

Supported

Discuss offers participant payments.

Supported

Discuss provides a secure and compliant environment.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
-0.25

Customer Service

Strongly positive
+0.9

Ease of Use

Strongly positive
+0.94

Reliability and Performance

Neutral
+0.13

Ease of Implementation

Strongly positive
+0.75

Discuss reviews

We've summarised 218 Discuss reviews (Discuss TrustPilot reviews, Discuss Capterra reviews and Discuss G2 reviews) and summarised the main points below.

Pros of Discuss
  • Easy-to-use and intuitive interface for moderators, observers, and participants.
  • Excellent and responsive tech support, including multilingual options.
  • Helpful features like private chat, backroom chat, screen sharing, polls, and whiteboards.
  • Useful tools for analysis, such as saving highlights, tagging, and automated transcriptions.
  • Seamless integration of discussion guides, stimulus materials, and scheduling.
Cons of Discuss
  • Occasional connectivity issues or platform crashes, especially with many participants or heavy materials.
  • Limited mobile device support; participants on mobile often fail tech checks.
  • Screen sharing can be unreliable.
  • Discussion guide display not optimized; hard to distinguish questions.
  • Some find the pricing high, especially for ad-hoc projects.

Discuss pricing

The commentary is based on 15 reviews from Discuss G2 reviews.

Discuss.io offers valuable features and excellent customer support, but its pricing is a common concern. While some reviewers find the cost justified by the platform's quality, others consider it expensive, especially for smaller projects or in budget-conscious environments. Some users suggest exploring self-service options to reduce expenses.

Users sentiment

Neutral
-0.25

See the Discuss pricing page.


Discuss alternatives

  • Logo of Decode by Entropik
    Decode by Entropik
    Better for quantitative research and insights using AI. Has greater website traffic momentum but slower employee growth. Lower ratings on Glassdoor. A steeper learning curve for some features and the UI could be more intuitive.
    Read more
  • Logo of LiveWebinar
    LiveWebinar
    Better for sales, marketing, and HR teams needing online events. A LiveWebinar alternative for more research-focused video conferencing. Has broader industry applicability but less momentum.
    Read more
  • Logo of Qualtrics CoreXM
    Qualtrics CoreXM
    Better for quantitative data collection and analysis. A Qualtrics CoreXM alternative, Discuss is better for live video interviews and qualitative research. It has stronger momentum.
    Read more
  • Logo of Google Workspace
    Google Workspace
    Better suited for general productivity and collaboration. Broader industry applicability. More user-friendly interface and strong collaboration features.
    Read more
  • Logo of Slido
    Slido
    Better for internal communication and team meetings. Focuses on audience engagement features like polls, Q&A, and quizzes. Offers a free plan.
    Read more
  • Logo of Jira
    Jira
    Better fit for project management and task tracking. A Jira alternative for video conferencing and market research.
    Read more

Discuss FAQ

  • What is Discuss and what does Discuss do?

    Discuss is a video conferencing platform specializing in market research. It facilitates live video interviews globally, offering features like scheduling, participant payments, transcription, recording, and highlight reels. Discuss streamlines qualitative research to provide actionable customer insights efficiently.

  • How does Discuss integrate with other tools?

    Discuss integrates seamlessly with tools for scheduling, transcription, and highlight reel creation. It also supports screen sharing, private chat, backroom chat, polls, and whiteboards for enhanced collaboration and data gathering during research sessions. It streamlines the entire research workflow within the platform.

  • What the main competitors of Discuss?

    Top alternatives to Discuss include Qualtrics CoreXM, LiveWebinar, and Indeemo. These platforms offer similar video conferencing and research capabilities, enabling businesses to gather valuable customer insights. GoTo Meeting and Google Workspace are also viable options for general video conferencing needs.

  • Is Discuss legit?

    Yes, Discuss is a legitimate video conferencing platform specializing in market research. It's known for its user-friendly interface and helpful features like transcription and highlight reels. However, some users have reported occasional connectivity issues and high pricing.

  • How much does Discuss cost?

    Discuss does not publicly disclose pricing information. Contact Discuss directly to determine product pricing and if it's worth the cost for your business needs.

  • Is Discuss customer service good?

    Discuss's customer service receives overwhelmingly positive feedback. Users consistently praise the readily available, knowledgeable, and helpful tech support team for their prompt responses and efficient troubleshooting. Multilingual support is also frequently highlighted as a significant advantage. While some support staff may be less proficient than others, the overall sentiment towards Discuss's customer service is excellent.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.