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Discuss description
Discuss is a video conferencing platform designed for market research. It enables businesses to conduct live video interviews with their target audience globally. Discuss offers features such as scheduling, participant payments, transcription, recording, and highlight reel creation, all within a secure and compliant environment. With its focus on streamlining qualitative research, Discuss aims to provide companies with actionable customer insights faster and more efficiently.
Who is Discuss best for
Discuss is a video conferencing platform built for market research, enabling live video interviews globally. It offers scheduling, participant payments, transcription, recording, and highlight reels. Users praise its intuitive interface and helpful features like private chat and whiteboards but note occasional connectivity issues and limited mobile support. Discuss helps businesses gain actionable customer insights faster.
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Best fit for small to enterprise-level businesses needing in-depth customer insights.
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Ideal for retail, consumer goods, education, software, and professional services.
Discuss features
| Supported Discuss enables businesses to conduct live video interviews with their target audience globally. |
| Supported Discuss offers highlight reel creation to summarize key moments from interviews. |
| Supported Discuss offers scheduling features for managing interview sessions. |
| Supported Discuss offers transcription features to convert spoken words into text. |
| Supported Discuss offers recording of video interviews. |
| Supported Discuss offers participant payments. |
| Supported Discuss provides a secure and compliant environment. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Discuss reviews
We've summarised 218 Discuss reviews (Discuss TrustPilot reviews, Discuss Capterra reviews and Discuss G2 reviews) and summarised the main points below.
- Easy-to-use and intuitive interface for moderators, observers, and participants.
- Excellent and responsive tech support, including multilingual options.
- Helpful features like private chat, backroom chat, screen sharing, polls, and whiteboards.
- Useful tools for analysis, such as saving highlights, tagging, and automated transcriptions.
- Seamless integration of discussion guides, stimulus materials, and scheduling.
- Occasional connectivity issues or platform crashes, especially with many participants or heavy materials.
- Limited mobile device support; participants on mobile often fail tech checks.
- Screen sharing can be unreliable.
- Discussion guide display not optimized; hard to distinguish questions.
- Some find the pricing high, especially for ad-hoc projects.
Discuss pricing
The commentary is based on 15 reviews from Discuss G2 reviews.
Discuss.io offers valuable features and excellent customer support, but its pricing is a common concern. While some reviewers find the cost justified by the platform's quality, others consider it expensive, especially for smaller projects or in budget-conscious environments. Some users suggest exploring self-service options to reduce expenses.
Users sentiment
See the Discuss pricing page.
Discuss alternatives
Decode by EntropikBetter for quantitative research and insights using AI. Has greater website traffic momentum but slower employee growth. Lower ratings on Glassdoor. A steeper learning curve for some features and the UI could be more intuitive.Read more
LiveWebinarBetter for sales, marketing, and HR teams needing online events. A LiveWebinar alternative for more research-focused video conferencing. Has broader industry applicability but less momentum.Read more
Qualtrics CoreXMBetter for quantitative data collection and analysis. A Qualtrics CoreXM alternative, Discuss is better for live video interviews and qualitative research. It has stronger momentum.Read more
Google WorkspaceBetter suited for general productivity and collaboration. Broader industry applicability. More user-friendly interface and strong collaboration features.Read more
SlidoBetter for internal communication and team meetings. Focuses on audience engagement features like polls, Q&A, and quizzes. Offers a free plan.Read more
JiraBetter fit for project management and task tracking. A Jira alternative for video conferencing and market research.Read more
Discuss FAQ
What is Discuss and what does Discuss do?
Discuss is a video conferencing platform specializing in market research. It facilitates live video interviews globally, offering features like scheduling, participant payments, transcription, recording, and highlight reels. Discuss streamlines qualitative research to provide actionable customer insights efficiently.
How does Discuss integrate with other tools?
Discuss integrates seamlessly with tools for scheduling, transcription, and highlight reel creation. It also supports screen sharing, private chat, backroom chat, polls, and whiteboards for enhanced collaboration and data gathering during research sessions. It streamlines the entire research workflow within the platform.
What the main competitors of Discuss?
Top alternatives to Discuss include Qualtrics CoreXM, LiveWebinar, and Indeemo. These platforms offer similar video conferencing and research capabilities, enabling businesses to gather valuable customer insights. GoTo Meeting and Google Workspace are also viable options for general video conferencing needs.
Is Discuss legit?
Yes, Discuss is a legitimate video conferencing platform specializing in market research. It's known for its user-friendly interface and helpful features like transcription and highlight reels. However, some users have reported occasional connectivity issues and high pricing.
How much does Discuss cost?
Discuss does not publicly disclose pricing information. Contact Discuss directly to determine product pricing and if it's worth the cost for your business needs.
Is Discuss customer service good?
Discuss's customer service receives overwhelmingly positive feedback. Users consistently praise the readily available, knowledgeable, and helpful tech support team for their prompt responses and efficient troubleshooting. Multilingual support is also frequently highlighted as a significant advantage. While some support staff may be less proficient than others, the overall sentiment towards Discuss's customer service is excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.