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DoneDone description
DoneDone is a cloud-based software that combines project management and help desk tools. It's designed to help teams manage tasks, track bugs, and handle customer support inquiries in one place. DoneDone allows you to organize work, assign tasks, and monitor progress through lists or Kanban boards. It also streamlines communication with shared inboxes, ticket portals, and customizable workflows. Reporting features provide insights into team performance and customer support efficiency.
Who is DoneDone best for
DoneDone is a user-friendly platform ideal for small to medium-sized businesses seeking a combined project management and help desk solution. Users praise its intuitive interface and seamless email integration for efficient task and ticket management. However, some users mention the mobile app and limited customization options as areas for improvement. It's a great option for those looking for an affordable yet robust tool.
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Best for small to medium businesses seeking a simple solution for project management, bug tracking, and customer support.
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Ideal for Finance, Banking & Insurance, Education, Real Estate & Construction, Software/IT, and Marketing & Advertising.
DoneDone features
| Supported DoneDone supports Kanban boards for visualizing project workflows. |
| Supported DoneDone offers a shared inbox to manage and respond to customer requests efficiently. |
| Supported DoneDone offers flexible issue tracking with features for creating, assigning, prioritizing, and tracking issues within projects. |
| Supported DoneDone supports creating tasks with deadlines, statuses, comments, and assignees. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
DoneDone reviews
We've summarised 133 DoneDone reviews (DoneDone Software Advice reviews, DoneDone Capterra reviews and DoneDone G2 reviews) and summarised the main points below.
- Simple and intuitive user interface, making it easy to use and navigate.
- Seamless integration with email for creating tasks and managing support tickets.
- Strong emphasis on simplicity and ease of use, reducing onboarding time.
- Affordable pricing compared to more complex project management tools.
- Excellent customer support, with a responsive and helpful team.
- The mobile app needs improvement, particularly the iOS version.
- Limited customization options, especially for branding and UI/UX.
- Lack of a built-in time tracking feature.
- Advanced features can have a steep learning curve.
- Limited integrations beyond email, such as social media inboxes.
DoneDone pricing
The commentary is based on 4 reviews from DoneDone G2 reviews and DoneDone Software Advice reviews.
DoneDone's pricing is a mixed bag according to users. While some appreciate its value and simple pricing structure, others have expressed concerns about feeling "stolen from" due to issues with lifetime memberships. Some users also point to the need for paid integrations adding to the overall cost.
Users sentiment
See the DoneDone pricing page.
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DoneDone has a free trial.
Collaborate
Access to DoneDone Projects for bug, issue, and task tracking internally and with your clients. Includes unlimited projects, custom workflows, workflow jobs automation, project, task & team reporting, integrations, task description templates, due dates, API access, and Kanban.
Outreach
Everything in Collaborate + access to DoneDone Mailboxes for customer support and feedback management. Includes everything in Collaborate plus unlimited mailboxes, customer ticket portal, mailbox & conversation reporting, saved replies, auto-responder, and office hours.
DoneDone alternatives
JiraBetter for enterprise companies. More complex, potentially overwhelming for smaller teams seeking simplicity. Steeper learning curve.Read more
ClickUpBetter for larger teams and more complex projects. A DoneDone alternative with more features, integrations, and views, ClickUp is growing faster and has broader industry applicability. However, some users find it overly complex.Read more
VertaskBetter for asset management and maintaining a knowledge base. Geared towards IT and software businesses. Has growing website traffic momentum as a DoneDone alternative and competitor.Read more
HelpSpaceBetter for customer support focused businesses. More affordable pricing. Simpler setup praised by users. DoneDone alternative; HelpSpace competitor.Read more
NotionBetter for project documentation and team wikis. Has broader industry applicability and is growing faster. A more robust free plan is available. Notion is a DoneDone alternative and competitor.Read more
OneDeskBetter for mid-sized businesses and enterprise clients. Combines help desk and project management. Has time tracking, live chat, and client portals. Growing faster.Read more
DoneDone FAQ
What is DoneDone and what does DoneDone do?
DoneDone is a simple project management and help desk software. It helps teams manage tasks, track bugs, and handle customer support in one platform. Users praise its ease of use and excellent customer support. However, some find its mobile app and limited integrations lacking.
How does DoneDone integrate with other tools?
DoneDone integrates seamlessly with email for efficient ticket and task management. It lacks direct integrations with other platforms like social media or project management tools, which might be a limitation for some users. However, its core strength lies in simplifying email-based communication and workflows.
What the main competitors of DoneDone?
DoneDone's main competitors include ClickUp, Jira, and Vertask. These alternatives offer similar project management and help desk features. Other competitors like Notion, Bordio, and Gmelius provide overlapping functionalities for task management and team collaboration.
Is DoneDone legit?
Yes, DoneDone is a legitimate project management and help desk software. It receives positive ratings on G2 and Capterra, with users praising its ease of use and helpful customer support. While the mobile app has room for improvement, DoneDone is a safe and reliable choice for small to medium-sized businesses.
How much does DoneDone cost?
DoneDone's Collaborate plan is $60/user/year for project and task tracking. Their Outreach plan, including customer support features, costs $144/user/year. Is DoneDone worth it? A free trial is available to help you decide if the product pricing fits your needs.
Is DoneDone customer service good?
DoneDone's customer service is highly regarded by users, who describe the team as responsive, helpful, and committed to customer satisfaction. Users appreciate the direct interaction with the developers and their willingness to address feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.