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OneDesk description
OneDesk is an all-in-one work management platform designed for mid-sized companies and teams. It combines helpdesk and project management features, allowing you to manage customer support tickets and internal projects within a single application. OneDesk offers tools for task management, team collaboration, time tracking, and customer communication. It aims to streamline workflows, improve team productivity, and enhance customer satisfaction. Features include customizable workflows, automations, reporting, and integrations with popular business tools.
Who is OneDesk best for
OneDesk is a helpdesk and project management platform ideal for mid-sized companies. Users praise its combined functionalities, flexible workflows, and responsive customer support. However, some find the cost high and user security limited. It streamlines workflows, improves team productivity, and enhances customer satisfaction.
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Best for small to medium-sized businesses (1-1000 employees) seeking an all-in-one solution.
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Ideal for Software, IT, and Telecommunications companies; suitable for Healthcare, Manufacturing, Education, and other sectors.
OneDesk features
| Supported OneDesk supports time tracking on tasks and projects. |
| Supported OneDesk offers robust workflow automation for various tasks and processes. |
| Supported OneDesk supports creating, assigning, tracking, and managing tasks. |
| Supported OneDesk supports project, timeline, and team collaboration management. |
| Supported OneDesk supports billable time tracking and invoicing. |
| Supported OneDesk offers live chat and AI-powered tools to handle FAQs and basic troubleshooting. |
| Supported OneDesk offers robust ticketing to organize, track, and manage customer issues. |
OneDesk reviews
We've summarised 43 OneDesk reviews (OneDesk GetApp reviews, OneDesk Capterra reviews and OneDesk G2 reviews) and summarised the main points below.
- Combines helpdesk and project management functionalities in one platform.
- Flexible and customizable workflows, allowing for tailored processes.
- Highly responsive customer support team, receptive to feedback and feature requests.
- Excellent for managing projects, tracking tickets, and facilitating team collaboration.
- User-friendly interface with easy navigation and setup.
- High monthly cost, especially for smaller businesses.
- Limited granular user security options, making it difficult to balance team autonomy with admin control.
- Occasional slowdowns and performance issues, potentially due to the extensive feature set.
- Complex integration process with other tools, requiring time and effort to set up.
OneDesk pricing
The commentary is based on 4 reviews from OneDesk Capterra reviews.
OneDesk's pricing is generally considered favorable for small to medium-sized businesses, offering good value compared to competitors. However, some users find the monthly cost high, especially for smaller companies, while others highlight its affordability and convenient pricing. A free version is available, though with limited functionality.
See the OneDesk pricing page.
OneDesk alternatives
SpiraPlanBetter for managing the entire software lifecycle, especially in regulated industries. More comprehensive reporting features. Steeper learning curve and less intuitive interface. OneDesk alternative. SpiraPlan competitor.Read more
GoodDay WorkBetter for resource planning and team communication. Has faster employee growth but slower website traffic growth. Users report issues with billing and customer support. A OneDesk alternative/competitor.Read more
DoneDoneBetter for small businesses and teams prioritizing simplicity. A OneDesk alternative focused on core project management and helpdesk features, ideal for e-commerce and software companies. Has a simpler, more intuitive interface but fewer integrations and less robust customization. Shows slower momentum currently.Read more
TrelloBetter for teams seeking a simple, visual project management tool. A free plan is available, unlike OneDesk. More widely applicable across various industries like e-commerce and retail. However, it lacks integrated helpdesk functionality.Read more
NativeTasksBetter for teams prioritizing simplicity and ease of use. More affordable pricing, including a lifetime access option. Lacks integrated helpdesk functionality.Read more
PodioBetter for marketing and healthcare. Has more momentum. More customizable, but more difficult to set up.Read more
OneDesk FAQ
What is OneDesk and what does OneDesk do?
OneDesk is a helpdesk and project management platform designed for mid-sized companies. It streamlines workflows, improves team productivity, and enhances customer satisfaction by combining task management, team collaboration, time tracking, and customer communication tools within a single application. It offers customizable workflows, automations, and integrations.
How does OneDesk integrate with other tools?
OneDesk integrates with various tools through its API and Zapier, enabling connections with popular applications like Slack, Microsoft Teams, and Google Drive. However, some users find the integration process complex and time-consuming.
What the main competitors of OneDesk?
Top alternatives to OneDesk include SpiraPlan, GoodDay Work, and DoneDone. These competitors offer similar project management and helpdesk features, catering to teams seeking streamlined workflows and improved collaboration. Trello and Podio are also strong contenders in the project management space.
Is OneDesk legit?
Yes, OneDesk is a legitimate project and helpdesk management software. It's known for combining both functionalities into one platform, offering flexible workflows, and responsive customer support. However, some users find it pricey and complex.
How much does OneDesk cost?
OneDesk's pricing information is not publicly available. Contact OneDesk directly to obtain specific pricing details and determine if the product is worth the investment for your needs.
Is OneDesk customer service good?
OneDesk's customer service receives positive feedback for its responsiveness and helpfulness. Users appreciate the team's knowledge and willingness to address customer needs, particularly regarding feature requests. However, some users desire more granular user security options.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.