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Vertask description
Vertask is a cloud-based software that combines help desk ticketing with project management. It allows you to manage customer information, track requests, and organize tasks into larger projects. Vertask also features asset management and a knowledge base to centralize information.
Who is Vertask best for
Vertask is a cloud-based help desk and project management software suitable for small to medium-sized businesses. It combines ticket tracking, task management, and a knowledge base. Vertask offers a centralized platform to manage customer information, track requests, and organize tasks into projects. Ideal for businesses seeking an integrated solution.
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Best for medium-sized businesses.
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Not industry-specific.
Vertask features
| Supported Vertask offers a knowledge base for storing and sharing documentation. |
| Supported Vertask allows users to track their submitted tickets. |
| Supported Vertask supports assigning tasks, tracking progress, and setting deadlines for specific entities. |
Vertask alternatives
ServiceNow IT Service ManagementBetter for enterprise companies. A ServiceNow IT Service Management alternative for companies focused on IT. More industry applications.Read more
DoneDoneBetter for Finance, Banking & Insurance, E-commerce, Education, Real Estate & Construction, and other industries. Excellent customer support and simple user interface are praised by users. DoneDone is a Vertask alternative and competitor with positive pricing sentiment.Read more
LumosBetter for managing access to software and data. More suitable for medium and large enterprises. Has more momentum. Users praise automation, visibility, and support. Some integrations are limited and pricing isn't transparent. A Vertask competitor and alternative.Read more
FreshserviceBetter for larger organizations and various industries. Freshservice offers more features, including AI-powered automation and a self-service portal. It has significantly more reviews and is growing faster.Read more
SolarWinds Service DeskBetter for larger organizations. Excellent for a wide range of industries. More user reviews and ratings available. Users praise ease of use and integrations. Some users mention asset management limitations and slow feature updates. Known for positive pricing.Read more
Jira Service ManagementBetter for enterprise companies and the software, IT and telecommunications industry. More popular within its user base, citing seamless Jira integration and robust reporting. However, it has a steeper learning curve and limited customer portal customization. Negative pricing sentiment. Jira Service Management is a Vertask alternative and competitor.Read more
Vertask FAQ
What is Vertask and what does Vertask do?
Vertask is a cloud-based help desk and project management software. It helps small to medium-sized businesses manage customer information, track requests, organize tasks into projects, and centralize information with asset management and a knowledge base.
How does Vertask integrate with other tools?
There is no information available regarding Vertask's direct integrations with other tools. It combines help desk ticketing with project management features, centralizing information within its own platform.
What the main competitors of Vertask?
Top Vertask alternatives include DoneDone, Freshservice, SolarWinds Service Desk, Jira Service Management, and ServiceNow IT Service Management. These competitors offer similar help desk, ticketing, and IT management solutions.
Is Vertask legit?
Vertask appears to be a legitimate software option, especially for small to medium-sized businesses seeking combined help desk and project management tools. However, limited user reviews and declining employee growth suggest further research is advisable to ensure it's the right fit and is Vertask safe for your needs.
How much does Vertask cost?
I couldn't find pricing details for Vertask. For the most current pricing information, it's best to check their website or contact their sales team directly. This will help you determine if Vertask is worth the investment for your needs.
Is Vertask customer service good?
Customers mention Vertask's customer support being very responsive. They appreciate the easy-to-use interface and all-in-one features such as task tracking, knowledge base, and reporting.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.