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Communication description
Communication is a software platform designed to streamline your company's communication. It combines live chat, email, and a help desk ticketing system into one application. This helps teams stay organized and efficient when responding to customer inquiries. Communication also offers a knowledge base feature to provide customers with self-service support options.
Who is Communication best for
Communication is a customer communication platform ideal for small to medium businesses. It streamlines customer interactions by combining live chat, email, and help desk ticketing into one app. This approach keeps teams organized and efficient. Communication also offers a knowledge base for self-service support. A free Startup plan is available.
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Ideal for small to medium-sized businesses (SMBs).
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Suitable for businesses seeking streamlined customer support.
Communication features
| Supported Live chat is supported and allows real-time interaction with website visitors. |
| Supported Ticketing is supported via shared inbox and prioritization features. |
Communication pricing
See the Communication pricing page.
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Communication has a free plan.
Startup
Includes 3 users, 1 mailbox, 1 Docs site, 1 Widget, 3 Team, 1 Domain, and Unlimited Canned Replies.
Growth
Includes 3 users, 3 mailboxes, 1 Docs site with Customer Domain, Unlimited Widgets, Unlimited Teams, Unlimited Domains, Unlimited Canned Replies, Workflows, Track Email Opens, and SMTP Integration.
Business
Includes 10 users, 10 mailboxes, 1 Docs site with Customer Domain, Unlimited Widgets, Unlimited Teams, Unlimited Domains, Unlimited Canned Replies, Workflows, Track Email Opens, SMTP Integration, and SSO (Coming Soon).
Communication alternatives
Rocket.ChatBetter for larger companies and those prioritizing security and customization. Open-source with a wider range of integrations. Has more momentum but mobile app issues and notification inconsistencies are downsides. A strong Rocket.Chat alternative.Read more
Re:amazeBetter for e-commerce, retail, and a wider range of industries. More popular and growing faster. Offers social media integration, real-time dashboards, and multi-channel communication.Read more
ChameleonBetter for larger companies and specific industries like finance, ecommerce, and retail. Focuses on in-app guidance and user onboarding. Good customer support. Pricier.Read more
FrontBetter for larger organizations and a wider range of industries. Offers more robust features, including shared inbox, live chat, and AI-powered assistance. Has positive ratings and reviews, but some users find the rules confusing and search ineffective. Is growing faster.Read more
Chat BreezesBetter for social commerce and managing interactions across social media channels. A good Chat Breezes alternative for e-commerce businesses and SMBs.Read more
ConfluenceBetter for enterprise companies. A Confluence alternative for team collaboration and knowledge sharing.Read more
Communication FAQ
What is Communication and what does Communication do?
Communication streamlines business communications by combining live chat, email, and help desk ticketing into a single platform. It offers a knowledge base for self-service support and is best suited for small to medium-sized businesses seeking efficient customer support solutions.
How does Communication integrate with other tools?
Communication integrates live chat, email, and a help desk ticketing system into one platform. It also includes a knowledge base feature for customer self-service support. No information is available regarding integrations with other tools.
What the main competitors of Communication?
Top alternatives to Communication include Rocket.Chat, Re:amaze, and Front. Rocket.Chat focuses on secure communication, Re:amaze offers multi-channel customer service, while Front streamlines support through a shared inbox. Other competitors include Chat Breezes and Chameleon.
Is Communication legit?
Communication's legitimacy is uncertain due to a significant decrease in LinkedIn employee growth and a lack of user reviews. However, the free Startup plan may be worth exploring for small to medium businesses seeking basic communication features.
How much does Communication cost?
Communication offers a free Startup plan, a Growth plan at $30/month, and a Business plan at $90/month. Add-ons are available for additional users ($5/user/month), mailboxes, and Doc sites, enhancing the product's value depending on your business needs.
Is Communication customer service good?
Customer service from Communication has received positive feedback, described as attentive and quick to respond when needed. While users haven't frequently needed support, their experience with customer service has been favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.