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CallSource description
CallSource is a call tracking software that helps businesses understand the effectiveness of their marketing. It uses unique phone numbers to track which ads are driving phone calls and provides detailed reports on call volume, lead sources, and customer behavior. This data helps businesses optimize their advertising spending, improve sales conversion rates, and enhance customer service. CallSource has been providing call tracking and analysis solutions to businesses since 1991.
Who is CallSource best for
CallSource is a call tracking software that helps businesses measure the effectiveness of their marketing campaigns. Since 1991, CallSource has provided detailed reports on call volume and lead sources. Users love the excellent customer service and detailed analytics, but some dislike the website navigation and limited call recording storage.
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Best for small to mid-sized businesses.
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Ideal for Healthcare, Finance, Manufacturing, Education, Hospitality, Marketing, and Professional Services.
CallSource features
| Supported CallSource allows tracking calls from marketing campaigns to measure their effectiveness and optimize ad spend. |
| Supported CallSource supports dynamic number insertion to track calls from different campaigns. |
| Supported CallSource offers robust call tracking and analytics features to assess marketing campaign effectiveness and gain insights into customer behavior. |
| Supported CallSource receives calls, provides contact details and call recordings. |
CallSource reviews
We've summarised 33 CallSource reviews (CallSource G2 reviews) and summarised the main points below.
- Excellent and responsive customer service and account management.
- Detailed call analytics and reporting features.
- Useful call coaching and training resources.
- Easy setup and management of tracking numbers.
- Effective for tracking marketing ROI and optimizing ad spend.
- Website and platform can be slow and difficult to navigate.
- Inaccurate time stamps on calls.
- Call recordings are only stored for 30 days.
- Limited customization for call routing and tagging.
- High costs for premium vanity numbers.
CallSource alternatives
G2 Marketing SolutionsBetter fit for software companies. Focuses on leveraging user reviews for brand awareness and lead generation. Has more momentum.Read more
NimbataBetter fit for smaller companies. Has significantly more momentum. A CallSource competitor and alternative.Read more
HighLevelBetter for agencies serving SMBs and marketing automation. Wider industry applicability. Has more momentum. A CallSource alternative and competitor.Read more
HubSpot Sales HubBetter for mid-sized and enterprise businesses. A more comprehensive sales platform with broader industry applicability. Offers more robust automation, CRM integration, and deal management features. Provides a more user-friendly interface.Read more
ReadymodeBetter for contact centers needing outbound dialing automation. A strong Readymode alternative for smaller marketing teams needing inbound call tracking.Read more
Ricochet360Better for finance and negatively reviewed for retail, transportation, marketing, software, and professional services. Has a faster website traffic and employee growth. Users highlight strong customer support and automation but dislike the cost and dated interface. A CallSource alternative and competitor.Read more
CallSource FAQ
What is CallSource and what does CallSource do?
CallSource is a call tracking and analytics platform that helps businesses optimize marketing campaigns and improve customer service. It uses unique numbers to track ad performance, provides detailed call reports, and offers insights into customer behavior. CallSource is ideal for businesses looking to understand which marketing efforts drive phone calls.
How does CallSource integrate with other tools?
CallSource integrates with Google Ads, Google Analytics, and Salesforce. This allows for a comprehensive view of marketing performance and customer behavior. It streamlines lead management and optimizes ad spending.
What the main competitors of CallSource?
CallSource competitors include Nimbata, offering similar call tracking and analytics. Other alternatives are HubSpot Sales Hub and G2 Marketing Solutions, focusing on sales and marketing respectively. ReadyMode and Ricochet360 are also options, providing contact center and sales/marketing tools.
Is CallSource legit?
Yes, CallSource is a legitimate call tracking and analytics software provider used by businesses since 1991. It offers features like dynamic number insertion and call tracking to optimize marketing campaigns. While some users report slow website navigation and limited customization, many praise the detailed analytics and responsive customer service.
How much does CallSource cost?
I couldn't find pricing details for CallSource. For the most current pricing information, it's best to visit their website or contact their sales team directly.
Is CallSource customer service good?
CallSource receives positive feedback for its customer service. Users highlight the "excellent and responsive customer service and account management". However, some have reported difficulty reaching representatives at times. Overall, the responsiveness and support from CallSource are generally appreciated.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.