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Ricochet360 description
Ricochet360 is a cloud-based software platform designed for sales and marketing teams in various industries. It offers tools such as automated dialing, customer relationship management (CRM), lead management, marketing automation, and call tracking. The platform aims to streamline workflows, improve efficiency, and enhance lead generation and conversion rates for businesses of all sizes.
Who is Ricochet360 best for
Ricochet360 is a cloud-based platform streamlining sales and marketing workflows. It offers automated dialing, CRM, lead management, and marketing automation. Users praise its effective auto-dialer and lead management tools, boosting productivity. However, some find the cost high and the initial setup complex. Best for small to medium businesses focused on outbound calls and lead generation.
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Ideal for small to medium businesses (1-100 employees) seeking enhanced sales and marketing automation.
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Best fit for Finance, Banking & Insurance; less suitable for Retail, Transportation & Logistics, Software/IT, Marketing/Advertising, and Professional Services.
Ricochet360 features
| Supported Ricochet360 supports automated dialing with progressive and predictive dialers. |
| Supported Ricochet360 supports CRM with lead management, sales automation, and marketing automation. |
| Supported Ricochet360 automates email and SMS campaigns, personalizes messages, and integrates with social media. |
| Supported Ricochet360 offers lead management tools including tracking, qualification, and automation. |
| Supported Ricochet360 automates email and SMS marketing campaigns and nurtures leads. |
Ricochet360 reviews
We've summarised 68 Ricochet360 reviews (Ricochet360 GetApp reviews, Ricochet360 Capterra reviews and Ricochet360 G2 reviews) and summarised the main points below.
- Excellent customer support, especially highlighted by individual reps.
- Effective auto-dialer and lead management features significantly increase productivity.
- Highly customizable to fit specific business needs.
- Integrates well with other systems.
- Real-time analytics and reporting provide valuable insights.
- High monthly cost reported by multiple users.
- Initial setup and training can be complex and time-consuming.
- Interface looks dated and clunky, navigation could be more intuitive.
- Limited bulk actions, such as mass assigning or deleting leads.
- Occasional bugs reported, such as dropped calls, crossed calls, and system crashes.
Ricochet360 pricing
The commentary is based on 11 reviews from Ricochet360 Capterra reviews and Ricochet360 G2 reviews.
While Ricochet360 offers robust features and excellent support, some users find the pricing to be high. However, many feel the software's automation, lead management, and integrated tools justify the cost, making it a valuable investment for sales and marketing.
See the Ricochet360 pricing page.
Shuttle
This plan includes 500 minutes, Ricochet360 CRM, Cloud Phone System, Click-to-Call Dialing, Preview Dialing, Call Recording, IVR Routing, additional local and toll-free lines, Perfect Voicemail, unlimited list uploads, lead distribution, call history reporting, unlimited cloud storage, unlimited call recordings, virtual training course, and Youtube User Guide.
Cruiser
This plan includes 750 minutes, all features of the Shuttle plan, plus unlimited texting.
Booster
This plan includes 1000 minutes, all the features of the Cruiser plan, plus Local Presence, Caller ID Masking, Progressive Dialing Technology, Spam Guru, agent performance reporting, lead performance reporting, support ticketing system, customer service support line, unlimited emailing, and marketing automation.
Explorer
This plan includes 2000 minutes, all features of the Booster plan, plus SMS reporting, email reporting, gamification reporting, and live Zoom support.
Galaxy
This plan includes unlimited talk time and all the features of the Explorer plan.
Ricochet360 alternatives
CloseBetter fit for various industries including healthcare, ecommerce, and retail. Close is a Ricochet360 competitor and alternative with a faster website traffic growth rate.Read more
QuiverflowBetter for managing social media and website content. Has more momentum based on website traffic data. Caters to small to medium businesses. Offers a single comprehensive package.Read more
HubSpot Sales HubBetter fit for mid-sized businesses and enterprises. Offers a more user-friendly interface and seamless integrations with other HubSpot tools. Stronger in industries like Healthcare, E-commerce, and Retail. More positive customer reviews regarding ease of use and integrations.Read more
OverloopBetter for smaller businesses focused on sales outreach automation. More user-friendly and integrates seamlessly with LinkedIn. Offers AI-powered features for personalized emails and meeting scheduling.Read more
CallRailBetter for marketing teams focused on tracking ROI. More suitable for industries like healthcare, finance, and e-commerce. Has more established brand presence and recognition.Read more
SendBuzzBetter fit for rapidly growing companies. A Ricochet360 competitor and alternative, SendBuzz is growing significantly faster.Read more
Ricochet360 FAQ
What is Ricochet360 and what does Ricochet360 do?
Ricochet360 is a cloud-based platform for sales and marketing teams. It offers automated dialing, CRM, lead management, marketing automation, and call tracking. Ricochet360 streamlines workflows, boosts efficiency, and improves lead generation and conversion rates.
How does Ricochet360 integrate with other tools?
Ricochet360 integrates with various systems, enhancing its functionality and streamlining workflows. It offers seamless integration with social media platforms for marketing automation and connects with other CRM systems for enhanced lead management.
What the main competitors of Ricochet360?
Top alternatives to Ricochet360 include Close, a CRM for SMBs; Quiverflow, a cloud-based sales and marketing platform; HubSpot Sales Hub, ideal for mid-sized businesses; Overloop, focused on automating outbound sales; and CallRail, a marketing platform with call tracking.
Is Ricochet360 legit?
Ricochet360 is a legitimate platform offering sales and marketing automation tools. User reviews praise its effective auto-dialer and lead management features. However, some users mention a high monthly cost and a complex setup. Consider these factors when evaluating if Ricochet360 is safe and right for your needs.
How much does Ricochet360 cost?
Ricochet360 pricing starts at $20/user/month for the Shuttle plan and goes up to $165/user/month for the Galaxy plan. They offer several plans with varying features like CRM, phone, SMS, and marketing automation. Is Ricochet360 worth it? The product's value depends on your business needs and desired features.
Is Ricochet360 customer service good?
Ricochet360's customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of specific support representatives, others express frustration with long wait times and unresolved issues. Many appreciate the personalized support and readily available assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.