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Alchemer EFM description
Alchemer EFM is a survey and feedback platform designed for mid-size to enterprise businesses that need more robust features than basic survey tools but don't require the complexity of high-end solutions. It allows you to create and send surveys, analyze results, and integrate feedback into your business processes. Alchemer EFM emphasizes ease of use, flexibility, and integrations with popular business applications, aiming to help you gather actionable customer insights and improve decision-making.
Who is Alchemer EFM best for
Alchemer EFM is a user-friendly survey platform for mid-size to enterprise businesses. Users love its intuitive interface, diverse question types, and real-time reporting. While some users mention limitations with advanced analytics in lower-tier subscriptions and occasional glitches, the excellent customer support helps mitigate these issues. Alchemer excels at providing actionable customer insights for informed decision-making.
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Best for mid-size to enterprise businesses.
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Ideal for Healthcare, Finance, E-commerce, Retail, Education, and more.
Alchemer EFM features
| Supported Alchemer allows sending survey invitations via SMS to US and Canadian numbers. |
| Supported Alchemer allows sharing surveys via email with its Email Campaigns feature. |
| Supported Alchemer allows sharing survey results via exports, reports, and email notifications. |
| Supported Alchemer offers popup surveys, triggered on page load, with customization options. |
| Supported Alchemer supports branching to different questions based on respondent input using If/Else Logic. |
| Supported Alchemer integrates with several CRM systems, including Zoho and Microsoft Dynamics. |
| Supported Alchemer offers live survey results viewing via its Standard Report feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Ease of Implementation
Alchemer EFM reviews
We've summarised 188 Alchemer EFM reviews (Alchemer EFM G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface for creating surveys.
- Variety of question types and customization options.
- Real-time results and automated reporting features.
- Excellent and responsive customer support.
- Seamless integration with other business applications like Google Sheets and Salesforce.
- Advanced analytics limited in mid-tier subscriptions.
- Some reporting features require manual workarounds.
- Occasional glitches and bugs require contacting customer support.
- Limited design customization, especially for lower-tier subscriptions.
- Vague error codes can make troubleshooting difficult.
Alchemer EFM pricing
The commentary is based on 16 reviews from Alchemer EFM G2 reviews.
Alchemer EFM is generally considered a cost-effective survey solution, offering robust features at a competitive price, especially compared to enterprise alternatives. However, some users find the higher tiers expensive and desire more advanced analytics within the mid-range plans. Others appreciate the value considering its extensive features and customization options.
Users sentiment
See the Alchemer EFM pricing page.
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Alchemer EFM has a free plan.
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Alchemer EFM has a free trial.
Collaborator
Simple polls and surveys for individuals.
Professional
Data collection and reporting essentials for teams.
Full Access
Robust data collection and reporting for teams.
Business Platform
For teams and organizations that need best-in-class feedback collection, workflow, and analysis.
Alchemer EFM alternatives
SurveyLabBetter for smaller businesses and individuals. Has website embed feature. Growing faster than Alchemer EFM, demonstrating strong momentum in the market. Offers a free version.Read more
Qualtrics CoreXMBetter for enterprise businesses needing advanced analytics and qualitative research. More popular with Fortune 500 companies. Stronger focus on market research and AI-powered analytics. A Qualtrics CoreXM alternative for those seeking simpler survey solutions.Read more
Google WorkspaceBetter for team collaboration and general productivity. A broader, less specialized Alchemer EFM alternative. Offers a more positive pricing sentiment.Read more
JiraBetter for project and task management. More suitable for software development teams. Suited for technical teams and projects.Read more
Verint Voice of the CustomerBetter for contact centers needing real-time data analysis and customer journey mapping. Stronger customer support. More complex advanced reporting features. Pricing information is not readily available.Read more
InsightHubIntegrates data from various sources, including focus groups and customer data. Has more momentum currently.Read more
Alchemer EFM FAQ
What is Alchemer EFM and what does Alchemer EFM do?
Alchemer EFM is a user-friendly survey and feedback platform for mid-size to enterprise businesses. It offers robust features like branching logic, CRM integrations, and real-time results sharing, enabling companies to gather actionable customer insights and improve decision-making. It's praised for its intuitive interface and excellent customer support.
How does Alchemer EFM integrate with other tools?
Alchemer EFM integrates with various business applications, including CRM systems like Zoho and Microsoft Dynamics. It also connects with popular tools such as Google Sheets and Salesforce, facilitating seamless data transfer and analysis.
What the main competitors of Alchemer EFM?
Top alternatives to Alchemer EFM include Qualtrics CoreXM, a comprehensive survey platform for large enterprises, and SurveyLab, a user-friendly option suitable for various research purposes. Microsoft Forms and Google Workspace offer basic survey functionalities for simpler needs. For multimedia feedback, consider Voiceform.
Is Alchemer EFM legit?
Yes, Alchemer EFM is a legitimate and safe survey platform. It's known for its user-friendly interface and robust features, making it a reliable choice for collecting and analyzing feedback. Users appreciate its intuitive design and integrations, while some find advanced analytics limited in certain subscriptions.
How much does Alchemer EFM cost?
Alchemer EFM pricing starts at $315 per month for the Collaborator plan. The Professional plan is $1075/month and the Full Access plan costs $1895/month. Contact Alchemer for Business Platform pricing. A free trial and free plan are also available.
Is Alchemer EFM customer service good?
Alchemer EFM's customer service is highly praised. Users highlight the quick turnaround time and helpfulness of the support team, describing them as responsive, awesome, and dedicated. Support resources like Alchemer University are also appreciated for quick learning and onboarding.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.