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SurveyLab description
SurveyLab is a user-friendly online survey platform suitable for businesses of all sizes, as well as non-profits and individuals. It enables users to create and distribute surveys, collect responses, and analyze results. SurveyLab is known for its robust features, including advanced survey logic, customizable templates, and integrations with popular business applications. Its focus on powerful reporting and analytics provides users with valuable insights to improve decision-making. While easy to use, SurveyLab offers the depth and flexibility needed for a variety of research purposes, from market research and customer experience to employee feedback and academic studies.
Who is SurveyLab best for
SurveyLab is a user-friendly online survey platform perfect for businesses of all sizes, non-profits, and individuals. Users love its intuitive interface and drag-and-drop features, enabling easy survey creation and customization. However, some users dislike the limited features in the free version and occasional loading issues. With robust reporting and analytics, SurveyLab helps you gather valuable insights. But, consider the pricing, especially if you are a small business.
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Best fit for small, medium, and large businesses.
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Ideal for Healthcare, Finance, E-commerce, Retail, Manufacturing, Education, and more.
SurveyLab features
| Supported SurveyLab supports branching logic, adapting surveys based on answers. |
| Supported SurveyLab offers a REST API, webhooks, and integrations with various business apps via Zapier and direct integrations. |
| Supported SurveyLab supports distributing surveys via email, SMS, social media, and website embeds. |
| Supported SurveyLab transforms raw survey data into meaningful information with visualizations, dashboards, and exportable reports. |
| Supported SurveyLab supports question and page level logic, enabling dynamic and adaptive surveys. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Ease of Implementation
SurveyLab reviews
We've summarised 157 SurveyLab reviews (SurveyLab GetApp reviews, SurveyLab Software Advice reviews, SurveyLab Capterra reviews and SurveyLab G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface, suitable for non-technical users.
- Drag-and-drop feature simplifies survey creation and customization.
- Pre-built templates save time and effort.
- Multilingual support facilitates diverse feedback collection.
- Real-time reporting and feedback provide valuable insights.
- Not compatible with some CRM tools, hindering implementation.
- Limited features in the free version.
- Pricing can be expensive, especially for small businesses or limited use.
- Lack of advanced data analysis features like cross-tabulation or regression analysis.
- Occasional loading or freezing issues reported.
SurveyLab pricing
The commentary is based on 17 reviews from SurveyLab Capterra reviews, SurveyLab G2 reviews, SurveyLab GetApp reviews and SurveyLab Software Advice reviews.
While SurveyLab is praised for its features and ease of use, some users find the pricing, particularly for the starter pack, a bit high given the available features. Others mention it as affordable, especially considering the advanced functionalities. A free version is available but with limitations.
Users sentiment
See the SurveyLab pricing page.
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SurveyLab has a free plan.
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SurveyLab has a free trial.
Starter
Good for start. Basic survey functionality. Includes multichannel surveys, survey logic, CSV, Excel export, NPS, CSAT, CES, report filters, survey themes, and a limit of 1000 responses per month.
Advanced
For small companies. Enhanced survey functionality. Includes all Starter plan features plus data trends, SPSS export, piping, metrics, answer choice rotation, and multilingual surveys. This plan allows for 2500 responses per month.
Professional
For professionals and mid-size companies. Teamwork. Includes all Advanced plan features plus advanced survey logic, offline responses, mobile app, support module, quotas, questions and pages rotation, crosstab reports, dashboards, and allows for 10000 responses per month. It also includes 3 user accounts.
Enterprise
For big companies and demanding users. Includes all Professional plan features plus widgets, 360 surveys, online survey panel, API & integration, white label, on-demand development, on-premise, and allows for unlimited responses. It also includes 5+ user accounts and dedicated support.
SurveyLab alternatives
Q-Fi SurveysMore focused on feedback modules. Offers audio and video question types but lacks some polish in its user interface and mobile experience. Pricing is generally considered expensive for its feature set. SurveyLab is growing faster.Read more
SurveySparrowHas more conversational survey features and offers recurring surveys. It is growing faster than SurveyLab in terms of website traffic and employee growth. Users appreciate its engaging surveys and customization, but some find the free plan limiting and have encountered bugs. No pricing information readily available.Read more
Google WorkspaceBetter for team collaboration and communication. A broader solution, not just for surveys. More affordable starting price.Read more
JotformBetter for collecting various forms, not just surveys. Jotform has more momentum and offers more pre-built templates. Wider industry applicability including Legal and Energy & Utilities.Read more
SurveyKiwiMore affordable, especially for individuals and small businesses. Mobile-first design. Easier to use, but with fewer features and limited template options. SurveyLab alternative; SurveyLab competitor.Read more
SurveyLab FAQ
What is SurveyLab and what does SurveyLab do?
SurveyLab is a user-friendly online survey platform for creating, distributing, and analyzing surveys. It offers advanced features like survey logic, customizable templates, and integrations, enabling robust reporting and valuable insights for informed decision-making. It's suitable for businesses, nonprofits, and individuals.
How does SurveyLab integrate with other tools?
SurveyLab integrates with various business apps through Zapier and direct integrations. It also offers a REST API and webhooks, enabling seamless data transfer and workflow automation with other tools. This allows for robust data collection and analysis within your existing business processes.
What the main competitors of SurveyLab?
SurveyLab's main competitors include SurveySparrow, SurveyKiwi, and Q-Fi Surveys, all offering robust online survey platforms. Jotform and ClickUp also provide survey capabilities within their broader form and project management tools, respectively. ChangeEngine focuses on employee experience surveys.
Is SurveyLab legit?
Yes, SurveyLab is a legitimate online survey platform. It's known for its user-friendly interface and robust features, including advanced survey logic and customizable templates. While the pricing may be a concern for some, many users praise its ease of use and insightful reporting capabilities.
How much does SurveyLab cost?
SurveyLab offers a free plan with basic features. Paid plans start at $490 per month for the Starter plan, $990 per month for Advanced, and $2490 per month for Professional. Enterprise plan pricing is available upon request. A 14-day free trial is also available.
Is SurveyLab customer service good?
SurveyLab's customer service receives positive feedback. Users highlight the helpful and responsive support team, quick responses to questions, and effective problem-solving. One user noted that support helped them with integration issues. Another mentioned the support blog as a helpful resource.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.