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Zoho SalesIQ description
Zoho SalesIQ is a customer engagement platform that helps businesses understand and engage their website visitors. It offers live chat, visitor tracking, and analytics to improve lead generation and customer support. SalesIQ identifies companies visiting your website, reveals their behavior on your site, and allows you to prioritize high-value leads. It integrates with CRM and other business tools for a unified view of customer interactions. Zoho SalesIQ is suitable for both B2B and B2C companies looking to personalize customer experiences and boost sales.
Who is Zoho SalesIQ best for
Zoho SalesIQ is a customer engagement platform ideal for businesses seeking to boost sales through enhanced customer interactions. Users praise its seamless Zoho CRM integration and real-time visitor tracking. However, some have noted issues with incomplete lead submissions and chatbot accuracy. Consider Zoho SalesIQ if you need robust live chat, lead qualification, and website analytics in one platform.
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Best for small to enterprise businesses.
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Ideal for E-commerce, Retail, Manufacturing, Education, and more.
Zoho SalesIQ features
| Supported Zoho SalesIQ integrates with Zoho CRM, unifying communication and customer data to streamline workflows and enhance customer relationship management. |
| Supported Zoho SalesIQ tracks individual visitor behavior in real time. |
| Supported Zoho SalesIQ provides real-time alerts for visitor actions and can be configured for specific needs. |
| Supported Zoho SalesIQ tracks companies visiting your website and provides insights into their behavior. |
| Supported Zoho SalesIQ offers live chat, enabling real-time interaction with website visitors. |
| Supported SalesIQ qualifies leads using behavior, demographics, and AI. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Zoho SalesIQ reviews
We've summarised 373 Zoho SalesIQ reviews (Zoho SalesIQ GetApp reviews, Zoho SalesIQ Capterra reviews and Zoho SalesIQ G2 reviews) and summarised the main points below.
- Codeless bot builder is easy to use and effective for lead sorting and routing.
- Seamless integration with Zoho CRM.
- Real-time visitor tracking and website analytics helps understand customer behavior.
- Keeps visitors engaged after business hours, allowing for efficient query handling.
- Integrates with WhatsApp, Facebook, and Instagram for omnichannel communication.
- Some visitors miss mandatory fields when submitting leads through SalesIQ, which are then pushed to CRM incomplete.
- The chatbot (ZIA) can be inaccurate despite training.
- Live chat can sometimes incorrectly map names in CRM.
- Some collected user data disappears after the visit.
- Mobile app has issues with delayed or repeated visitor notifications.
- Limited VoIP (SIP) integration.
- No integration with Bigin, Zoho’s entry-level CRM.
- Visitor reports are limited to 1000 records.
Zoho SalesIQ pricing
The commentary is based on 40 reviews from Zoho SalesIQ Capterra reviews and Zoho SalesIQ G2 reviews.
Zoho SalesIQ offers a free version with basic live chat. However, many find that essential add-on features increase the overall cost significantly. While some users consider the paid versions affordable and valuable, others feel the pricing is too high, particularly for small businesses with limited budgets.
Users sentiment
Zoho SalesIQ alternatives
DriftMore B2B focused. A good Zoho SalesIQ competitor for boosting sales efficiency and revenue growth.Read more
LiveChatBetter for smaller e-commerce businesses. Has slower momentum. Users mention issues with the mobile app and pricing increases.Read more
FreshChatBetter for small to medium businesses, especially in e-commerce. Zoho SalesIQ is growing faster. FreshChat has a less intuitive chatbot.Read more
IntercomMore focused on customer support automation and AI assistance for agents. Has less momentum compared to Zoho SalesIQ.Read more
OlarkBetter for small to medium businesses, especially e-commerce. A good Zoho SalesIQ competitor prioritizing accessibility with simpler live chat features. Has slower momentum.Read more
SmartsuppBetter for smaller businesses. Focuses on increasing online sales with features like visitor recording and proactive engagement tools.Read more
Zoho SalesIQ FAQ
What is Zoho SalesIQ and what does Zoho SalesIQ do?
Zoho SalesIQ is a customer engagement platform that offers live chat, visitor tracking, and analytics. It helps businesses identify and prioritize high-value leads, personalize customer experiences, and boost sales. It integrates with CRM and other tools for a unified view of customer interactions.
How does Zoho SalesIQ integrate with other tools?
Zoho SalesIQ integrates with various tools, including Zoho CRM, WhatsApp, Facebook, and Instagram. This allows for streamlined workflows, unified customer data, and omnichannel communication. It also integrates with other business tools for a centralized view of customer interactions.
What the main competitors of Zoho SalesIQ?
Top alternatives to Zoho SalesIQ include HubSpot Marketing Hub, Smartsupp, Qualified, and Drift. These platforms offer similar features such as live chat, visitor tracking, and lead generation tools, catering to businesses seeking enhanced customer engagement and sales optimization.
Is Zoho SalesIQ legit?
Zoho SalesIQ is a legitimate software offered by Zoho Corporation. It's a safe and popular choice for businesses seeking live chat, visitor tracking, and website analytics. User reviews highlight its CRM integration and real-time visitor tracking as key benefits.
How much does Zoho SalesIQ cost?
Zoho SalesIQ offers a free plan. Paid plans start at $14 user/month when billed annually. There is also a flexible pricing model where you only pay based on the number of chats or chat minutes.
Is Zoho SalesIQ customer service good?
Zoho SalesIQ's customer service receives mixed reviews. While the support team is generally responsive and helpful, some users have reported ineffective support for complex issues. Others mention difficulty getting clear answers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.