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Zoey description
Zoey is an all-in-one e-commerce platform designed for mid-sized B2B and wholesale businesses in the US. It helps you set up online sales, manage customer data, handle orders, and track invoices. Zoey emphasizes user-friendliness with its intuitive design and mobile app. It also offers various integrations with popular business software. Its focus is providing a complete solution, meaning minimal need for additional apps or custom development.
Who is Zoey best for
Zoey is a user-friendly e-commerce platform designed for mid-sized B2B and wholesale businesses in the US. It offers robust features like a B2B sales portal, self-service options, and real-time inventory updates. Users praise its intuitive interface and helpful customer support. However, some find the initial setup complex and the mobile app limited.
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Best fit for small to mid-sized businesses.
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Ideal for B2B and wholesale businesses in the US.
Zoey features
| Supported Team collaboration is supported via roles and permissions for order management. |
| Supported Zoey supports creating and managing product catalogs, essential for e-commerce. |
| Supported Zoey supports mobile order management via a dedicated mobile app. |
| Supported Zoey offers branded web and mobile storefronts. |
| Supported Zoey supports creating and sharing quotes, accessing customer data, viewing order history, and integrating with a self-service portal. |
| Supported Zoey supports self-service purchasing, quote requests, and integrates with ERP systems like NetSuite. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Zoey reviews
We've summarised 43 Zoey reviews (Zoey TrustPilot reviews and Zoey G2 reviews) and summarised the main points below.
- User-friendly interface for both storefront and backend, praised for its intuitive design and ease of navigation.
- Robust platform with powerful features for B2B businesses, including customer groups, custom pricing, and tiered pricing.
- Excellent and responsive customer support, consistently praised for their helpfulness and knowledge.
- Flexible platform allowing for both online orders and direct invoice creation and management.
- Real-time inventory updates and order tracking capabilities, improving efficiency for both customers and sales representatives.
- Limited customization options, especially with themes requiring coding knowledge for advanced modifications.
- Mobile app functionality is limited, lacking key features available on the desktop version.
- Initial setup can be daunting and complex for non-technical users.
- Occasional slowdowns and performance issues, especially when adding multiple items to an order or using the iPad app.
- Lack of phone support, relying solely on a ticketing system, which can be inconvenient for urgent issues.
Zoey pricing
The commentary is based on 10 reviews from Zoey G2 reviews.
Zoey's pricing is generally considered higher than some alternatives, but many reviewers feel it's worth the cost for the features and support. Some users desire more affordable additional licenses, especially long-term customers. Others find it a cost-effective solution compared to previous providers or for scaling B2B operations.
Users sentiment
Zoey alternatives
Salesforce Commerce for B2BBetter fit for enterprise businesses with complex B2B sales processes. More integrations with Salesforce products. Has a larger team and is growing faster. Steeper learning curve and potentially higher cost. More robust reporting and analytics.Read more
ShopifyBetter suited for B2C and broader audiences. Has a larger app store and more integrations. Is growing faster and has more momentum. More B2C focused. A popular Zoey competitor and alternative.Read more
WixBetter for users seeking an easy-to-use website builder with diverse templates. More affordable pricing plans. Broader industry applicability. Wix is a Zoey alternative and competitor.Read more
SamCartBetter for selling digital products, especially for individual creators. More focused on sales conversions with features like one-click upsells. Negative pricing sentiment.Read more
SAP Commerce CloudBetter fit for enterprise companies with complex needs. Less user-friendly and more expensive. Not ideal for mid-sized businesses seeking an all-in-one, easy-to-use platform. SAP Commerce Cloud alternative; SAP Commerce Cloud competitor.Read more
WooCommerceBetter for users familiar with WordPress. Free to use, though extensions and themes may cost extra. More suitable for smaller businesses starting out. WooCommerce is a strong Zoey competitor and alternative.Read more
Zoey FAQ
What is Zoey and what does Zoey do?
Zoey is a user-friendly e-commerce platform for mid-sized B2B and wholesale businesses. It offers tools for online sales, customer and order management, and invoicing, all within a unified system. Its intuitive design and mobile app aim to simplify B2B e-commerce. Integrations with popular business software further enhance its functionality.
How does Zoey integrate with other tools?
Zoey integrates with various business software, including ERP systems like NetSuite, further enhancing its B2B self-service portal functionalities. It also supports branded online ordering and mobile device order management via a dedicated app.
What the main competitors of Zoey?
Alternatives to Zoey include Shopify, BigCommerce, and WooCommerce for various e-commerce needs. Salesforce Commerce for B2B is a competitor specifically for B2B selling. SamCart focuses on digital product sales. Krystal Hosting offers web hosting services, not a direct competitor to Zoey's platform functionality.
Is Zoey legit?
Zoey is a legitimate e-commerce platform known for its user-friendly interface and robust B2B features. Reviews highlight its excellent customer support and real-time inventory management. However, some users mention limited customization and a complex initial setup.
How much does Zoey cost?
I couldn't find pricing information for Zoey. Contact Zoey directly for product pricing details to determine if it's worth the investment for your needs.
Is Zoey customer service good?
Zoey's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful, knowledgeable, and responsive support team, highlighting their quick responses and effective problem-solving. While phone support isn't available, the ticketing system reportedly functions efficiently.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.