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Yonyx description
Yonyx is a cloud-based customer service software. It lets you create interactive guides, resembling decision trees, for your customer service team. These guides help your team resolve customer issues more consistently and efficiently. Yonyx integrates with your existing CRM system and aims to improve customer satisfaction, reduce problem resolution time, and decrease overall call volume.
Who is Yonyx best for
Yonyx is a cloud-based customer service software specializing in interactive decision trees for support teams. It integrates with CRM systems like Salesforce and Zoho, improving agent productivity and customer satisfaction. Users praise its ease of use and helpful support, while some find user management and reporting customization challenging.
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Best for small to medium-sized businesses (SMBs).
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Ideal for IT, software, and professional services.
Yonyx features
| Supported Yonyx offers seamless CRM integrations with platforms like Zoho and Salesforce. |
| Supported Yonyx streamlines workflows with troubleshooting guides and automates tasks with conditional logic in decision trees. |
| Supported Yonyx simplifies customer service with interactive guides, self-service, and CRM integration. |
| Supported Yonyx improves customer satisfaction, lowers costs, and streamlines processes. |
| Supported Yonyx fully supports building interactive decision trees for customer service. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Yonyx reviews
We've summarised 241 Yonyx reviews (Yonyx GetApp reviews, Yonyx Capterra reviews and Yonyx G2 reviews) and summarised the main points below.
- Easy to use and implement
- Excellent customer and technical support
- Guided call flows improve agent performance
- Useful for internal knowledge sharing and training
- Integrates well with CRM systems like Salesforce
- Difficult to share with non-users
- User profile management is a hassle
- Advanced reporting needs customization
- Initial setup can be time-consuming
- No data center in Europe
Yonyx alternatives
ConfluenceBetter for project documentation and team collaboration. More suitable for enterprise companies. Negative sentiment around pricing.Read more
ZingtreeBetter fit for enterprise businesses. Has broader industry applicability. Growing faster. Offers AI-assisted content creation and agent scripting. Users appreciate the intuitive interface and integrations, but dislike slow loading times and limited customization.Read more
StonlyBetter for SaaS and technology companies. Has strong customer support and is considered easy to use. Grows faster, but has shrinking employee base. More expensive.Read more
HubSpot Service HubBetter for larger businesses seeking a comprehensive customer service platform. Wider industry applicability. Has more momentum based on website traffic and employee growth. A HubSpot Service Hub alternative for those seeking a simpler, potentially more affordable, and niche solution.Read more
TelebuHubBetter for contact center features, including phone, SMS, email, chat, and social media integrations. Has significantly more website traffic momentum. A Yonyx alternative and competitor.Read more
IT GlueBetter for IT documentation and password management. More suitable for IT professionals and MSPs.Read more
Yonyx FAQ
What is Yonyx and what does Yonyx do?
Yonyx is cloud-based customer service software specializing in interactive decision-tree style guides. It integrates with CRM systems like Salesforce and Zoho to improve agent productivity, enhance customer satisfaction, and reduce problem resolution times. Yonyx is ideal for small to medium-sized businesses aiming to streamline their customer support operations.
How does Yonyx integrate with other tools?
Yonyx integrates seamlessly with CRM systems such as Salesforce and Zoho. This integration streamlines workflows, improves agent productivity, and enhances the overall customer service experience. It enables a unified view of customer data and interactions.
What the main competitors of Yonyx?
Top Yonyx alternatives include Zingtree, Stonly, and HubSpot Service Hub. These platforms offer similar features like interactive guides, knowledge management, and CRM integrations, catering to businesses seeking streamlined customer service solutions. Confluence and ClickUp are also potential alternatives, though with broader functionalities beyond customer service.
Is Yonyx legit?
Yonyx is a legitimate cloud-based customer service software. User reviews praise its ease of use, helpful support, and CRM integrations. It appears safe and effective for improving agent productivity and customer satisfaction, particularly for small to medium businesses.
How much does Yonyx cost?
I could not find pricing information for Yonyx. Contact Yonyx directly to determine product pricing and if it's worth the investment for your needs.
Is Yonyx customer service good?
Yonyx customers praise the helpful and responsive support team, highlighting their knowledge and accessibility. Users also appreciate Yonyx's intuitive interface and efficient problem-solving capabilities. Some users mention occasional bugs and the admin page not being intuitive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.