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Stonly description
Stonly is a knowledge management platform designed to improve customer service efficiency. It allows you to create interactive guides, checklists, and knowledge bases accessible by both your support agents and customers. Stonly offers AI-powered answers to common questions, aiming to resolve issues faster and potentially reduce support tickets. It integrates with existing CRM and helpdesk tools like Zendesk and Salesforce. Essentially, Stonly aims to streamline how your company documents and shares information to improve customer and employee support experiences.
What companies are using Stonly?
Who is Stonly best for
Stonly is a knowledge base platform best for small, mid-size and enterprise businesses in software, IT, and professional services. It helps create interactive guides and FAQs, improving customer service and onboarding. Users love its ease of use and helpful customer support, while some find advanced features complex. Stonly integrates with Zendesk and Salesforce.
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Best for small to medium-sized businesses and enterprise companies.
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Ideal for Software, IT, Telecommunications, and Professional Services.
Stonly features
| Supported Stonly allows creating interactive walkthroughs to improve user onboarding and product adoption. |
| Supported Stonly offers a searchable knowledge base of help articles and FAQs. |
| Supported Stonly offers interactive decision trees to improve customer service efficiency. |
| Supported Stonly allows creating interactive guides and decision trees using UI triggers. |
| Supported Stonly offers centralized knowledge management designed for customer service, improving support efficiency. |
| Supported Stonly supports creating and customizing guided checklists within interactive guides. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Stonly reviews
We've summarised 140 Stonly reviews (Stonly Capterra reviews and Stonly G2 reviews) and summarised the main points below.
- Excellent and responsive customer support.
- Easy to set up and implement, even for non-technical users.
- Powerful and versatile, suitable for various use cases (knowledge base, onboarding, in-app guides).
- Interactive guides enhance user experience and reduce support tickets.
- Cost-effective compared to competitors.
- Limited customization for UI/design elements.
- Some integrations require workarounds (e.g., Slack integration via Zapier).
- Occasional glitches and bugs reported.
- Advanced features have a steep learning curve.
- Complex guides can be difficult to manage and navigate.
Stonly pricing
The commentary is based on 12 reviews from Stonly G2 reviews.
Stonly's pricing is generally viewed as affordable and a great value, especially considering its features and ease of use. Some users mention wishing for lower prices or additional features in the base plan, but many find it cost-effective compared to competitors. Yearly plans offer better value.
Users sentiment
See the Stonly pricing page.
Stonly alternatives
ConfluenceBetter for project documentation and team collaboration. More customizable but has a negative pricing sentiment. Lacks interactive walkthroughs and AI-powered support features.Read more
HelpLookBetter AI-powered search. A Stonly alternative geared towards small businesses and those in e-commerce or software/IT. Lower ratings than Stonly.Read more
ChameleonBetter for user onboarding and in-app guidance. More focused on software, IT, finance, e-commerce, and retail industries. Stronger customer service based on user reviews.Read more
ClickUpBetter for comprehensive work management, broader industry fit, and has more momentum. Good ClickUp alternative for interactive guidance.Read more
KaptureBetter suited for mid-size and large businesses needing robust ticketing and reporting. Wider industry applicability. More cost-effective. However, it has slower website traffic growth and some users report slow performance and limited integrations. A strong Stonly competitor for its focus on customer service automation.Read more
IT GlueBetter fit for IT professionals. More focused on IT documentation and password management. Negative pricing sentiment.Read more
Stonly FAQ
What is Stonly and what does Stonly do?
Stonly is a knowledge base platform that empowers businesses to create interactive guides and troubleshooting solutions. It helps reduce support tickets and improve customer satisfaction with AI-powered answers, and integrates with popular CRM and helpdesk tools.
How does Stonly integrate with other tools?
Stonly integrates with CRM and helpdesk tools, including Zendesk and Salesforce, to streamline workflows. It also offers integrations with other tools, though some may require workarounds like using Zapier for Slack integration.
What the main competitors of Stonly?
Top Stonly alternatives include HelpLook, Confluence, ClickUp, and Notion. These platforms offer similar knowledge management and collaboration features, catering to various business needs and budgets. Some users prefer these alternatives due to Stonly's limited UI customization and occasional glitches.
Is Stonly legit?
Yes, Stonly is a legitimate knowledge base platform. It's known for its easy setup, interactive guides, and positive customer support, making it a safe and effective choice for improving customer service. However, some users find the UI customization limited and advanced features complex.
How much does Stonly cost?
Stonly doesn't publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific needs and determine if Stonly is worth the investment for your product.
Is Stonly customer service good?
Stonly's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful, responsive, and readily available support team. Customers describe them as amazing, easy to work with, and quick to resolve issues. This excellent support contributes significantly to a positive overall experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.