What is Vivantio and what does Vivantio do?

Vivantio is a customizable service management software streamlining support operations through ticketing, knowledge management, automation, and reporting. It integrates with various business applications, helping IT, HR, and customer service teams resolve issues quickly and boost customer satisfaction.

How does Vivantio integrate with other tools?

Vivantio integrates seamlessly with various business applications, including Active Directory. It offers a no-code integration platform for connecting with other systems, further enhancing its flexibility and customizability for specific business needs.

What the main competitors of Vivantio?

Alternatives to Vivantio include OTRS, Ivanti Neurons for ITSM, and ClickUp. OTRS and Ivanti Neurons offer similar ITSM functionalities, while ClickUp provides a broader work management platform. Consider these competitors when exploring service management solutions.

Vivantio is a legitimate and safe service management software. User reviews praise its intuitive interface and customizability. However, some users mention issues with the classic view and reporting limitations. Consider these factors when evaluating if Vivantio is right for you.

How much does Vivantio cost?

Vivantio doesn't publicly disclose pricing information. Contact their sales team for a personalized quote based on your specific business needs and to determine if Vivantio is worth the investment.

Is Vivantio customer service good?

Vivantio's customer service is consistently praised in reviews. Users highlight the responsiveness, helpfulness, and expertise of the support team, particularly the customer success managers. They appreciate the personalized support and proactive approach to resolving issues.

Vivantio

Name: Vivantio
Rating: 4.3 (288 reviews)
Author: Vivantio

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Company health

Employee growth

9% decrease in the last year

Web traffic

9% decrease in the last quarter

Ratings

4.3/5

(292)

4.3/5

(177)

Vivantio description

Vivantio is a flexible service management software that helps businesses centralize and streamline support operations. It offers tools like ticketing, knowledge management, automation, and reporting to improve efficiency for IT, HR, customer service, and other departments. Vivantio is highly customizable and integrates with various business applications. It's designed to help teams manage requests, resolve issues faster, and improve customer satisfaction.

Who is Vivantio best for

Vivantio is a customizable service management solution praised for its intuitive interface and robust ticketing system. Users appreciate its flexibility and integrations, while some note areas for improvement in reporting and the classic view. It's well-suited for businesses seeking to centralize support operations and enhance customer satisfaction.

Best for mid-sized to large businesses with established IT departments.
Ideal for IT, HR, customer service, and other departments needing streamlined support.

Vivantio features

Type in the name of the feature or in your own words tell us what you need

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Vivantio offers workflow automation with a visual tool and no-code integrations.

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Vivantio offers automation features like workflow automation and a business rules engine.

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Vivantio offers customizable dashboards, reports, and real-time analytics for insights into various metrics.

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Vivantio provides a knowledge base for articles to improve support team efficiency and customer self-service.

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Vivantio offers a self-service portal for simplified service management.

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Vivantio offers robust ticketing functionality to manage customer issues efficiently.

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Vivantio offers CRM features focused on service delivery and customer support.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive

+1

Ease of Use

Rather positive

+0.63

Reliability and Performance

Strongly positive

+1

Ease of Implementation

Neutral

+0

Vivantio reviews

We've summarised 465 Vivantio reviews (Vivantio GetApp reviews, Vivantio Capterra reviews and Vivantio G2 reviews) and summarised the main points below.

Pros of Vivantio

Excellent and responsive customer support.
Intuitive and user-friendly interface, especially the Flex view.
Highly customizable to fit specific business needs.
Seamless integration with Active Directory and other systems.
Effective for managing a large number of tickets and users across multiple locations.

Cons of Vivantio

Classic view is outdated and not helpful.
Inability to view email response history without logging in.
Difficulty in transferring solutions from sandbox to production.
Flex view has some outstanding bugs and usability issues.
Limited reporting capabilities, especially exporting descriptions and subjects to CSV.

Vivantio pricing

The commentary is based on 11 reviews from Vivantio Capterra reviews, Vivantio G2 reviews and Vivantio GetApp reviews.

Vivantio's pricing is based on the number of system users and offers both Named and Concurrent licenses. The price includes every feature, 600+ integrations, choice of data centers, a Customer Success Manager, and US & UK Technical Support. They also offer volume discounts and discounts for non-profit and educational institutions. Asset discovery is available as an add-on, starting from $1 per asset.

Users sentiment

Strongly positive

+1

See the Vivantio pricing page.

Vivantio has a free trial.