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Ivanti Neurons for ITSM description
Ivanti Neurons for ITSM is a service management software designed to improve IT support and other business processes. It offers tools for managing incidents, automating workflows, and providing self-service options for employees. Its focus is on delivering efficient and effective IT service management for companies of all sizes. The software aims to reduce IT costs, improve service quality, and provide valuable insights into IT assets. Ivanti Neurons for ITSM is flexible, offering cloud, on-premise, and hybrid deployment options.
Who is Ivanti Neurons for ITSM best for
Ivanti Neurons for ITSM helps streamline IT support and business processes with workflow automation, self-service options, and real-time reporting. Users praise its customizability and integrations but note the need for dedicated administration. Best for medium to large enterprises in IT, telecommunications, or service-oriented industries.
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Best fit for medium to large enterprises seeking robust ITSM solutions.
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Ideal for IT, Telecommunications, and other service-driven industries.
Ivanti Neurons for ITSM features
| Supported Ivanti Neurons ITSM supports custom workflow building and automation through Ivanti Neurons Workflow integration. |
| Supported The Ivanti Neurons mobile app provides access to features like incident and task management. |
| Supported Ivanti Neurons for ITSM supports real-time reporting through dashboards and API access. |
| Supported Ivanti Neurons for ITSM offers a self-service portal that simplifies service management for users. |
Ivanti Neurons for ITSM reviews
We've summarised 187 Ivanti Neurons for ITSM reviews (Ivanti Neurons for ITSM G2 reviews) and summarised the main points below.
- Highly customizable to specific business needs.
- Good foundation with standard content.
- Easy to modify forms and lists.
- Strong community support.
- Integrates well with other systems via APIs.
- Difficult to administer without a dedicated admin.
- SOAP API can be cumbersome.
- Sparse documentation.
- Mobile app needs improvement.
- Reporting could be better.
Ivanti Neurons for ITSM pricing
The commentary is based on 4 reviews from Ivanti Neurons for ITSM G2 reviews.
Ivanti Neurons for ITSM offers a hosted solution with various environments at no additional cost. While some users mention cost savings and appreciate the out-of-the-box functionality, others express concerns about the complexity and need for backend improvements. No specific pricing details were mentioned in the reviews.
Users sentiment
See the Ivanti Neurons for ITSM pricing page.
Ivanti Neurons for ITSM alternatives
ivanti-neurons-for-itsm vs Jira Service ManagementBetter for organizations of all sizes, broader industry fit, and integrates with Slack. Negative pricing sentiment and steeper learning curve. Robust reporting features, but limited customer portal customization. No documentation quality comparison data available.Read more
USU (formerly Aspera)Better for license management and IT cost optimization. A stronger fit for enterprise businesses needing knowledge management. An Ivanti Neurons for ITSM competitor focusing on streamlining IT operations and reducing costs.Read more
Mint Service DeskBetter for Finance and Retail industries. Easier to implement and use. Growing faster. Higher rated by users.Read more
JumpCloudBetter for mid-sized companies needing user, device, and access management. Focuses on streamlined IT and remote work security. Has more momentum than Ivanti Neurons for ITSM.Read more
SolarWinds Service DeskBetter for organizations with strong customer service and ease of use requirements. A more suitable Ivanti Neurons for ITSM competitor for companies looking for positive user reviews regarding pricing transparency. Wider industry applicability.Read more
DeepserBetter for Manufacturing and potentially E-commerce. Offers live chat and internal chat features. A good Ivanti Neurons for ITSM competitor for SMBs focused on customer support optimization.Read more
Ivanti Neurons for ITSM FAQ
What is Ivanti Neurons for ITSM and what does Ivanti Neurons for ITSM do?
Ivanti Neurons for ITSM is an IT service management solution designed to streamline IT support and business processes. It offers incident management, workflow automation, and self-service capabilities. It helps reduce IT costs, improve service quality, and offers insights into IT assets with flexible deployment options.
How does Ivanti Neurons for ITSM integrate with other tools?
Ivanti Neurons for ITSM integrates with other systems through APIs, notably Ivanti Neurons Workflow for automation. It also offers a robust self-service portal and mobile app, enhancing user access and streamlining service management.
What the main competitors of Ivanti Neurons for ITSM?
Top alternatives to Ivanti Neurons for ITSM include SolarWinds Service Desk, Mint Service Desk, and ManageEngine Endpoint Central. These competitors offer similar ITSM functionalities such as incident management, asset tracking, and automation features.
Is Ivanti Neurons for ITSM legit?
Yes, Ivanti Neurons for ITSM is a legitimate ITSM solution. It's known for its customizability and strong community support. However, some users find administration challenging and the mobile app and reporting could be improved.
How much does Ivanti Neurons for ITSM cost?
I couldn't find pricing details for Ivanti Neurons for ITSM. Contact Ivanti directly for product pricing or a personalized quote to determine if the product is worth it for your needs.
Is Ivanti Neurons for ITSM customer service good?
Customer reviews on Ivanti Neurons for ITSM mention excellent customer support and a helpful community. Users appreciate the responsiveness of support engineers and the valuable tips and educational resources provided by Ivanti. While some documentation gaps exist, the active user forum effectively addresses many user questions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.