Last updated on
Company health
Ratings
JumpCloud description
JumpCloud is a comprehensive platform designed to simplify IT for mid-sized companies. It allows you to manage users, devices, and access to company systems and applications all in one place. This includes features like single sign-on, password management, and remote device management. JumpCloud focuses on providing a secure and streamlined IT experience, helping your employees work efficiently from anywhere while keeping your company data safe.
Who is JumpCloud best for
JumpCloud is a user-friendly platform ideal for mid-sized companies with diverse IT environments. It simplifies managing users, devices, and access, offering robust security features like MFA and directory services. Users praise its remote work capabilities and multi-OS support but note occasional performance issues and limited UI customization.
-
Ideal for mid-sized companies seeking a streamlined IT management solution.
-
A good fit for IT, software, and telecommunications companies.
JumpCloud features
| Supported JumpCloud supports Single Sign-On (SSO) through both SAML and OIDC protocols, enabling users to access multiple applications with one set of credentials. They offer features like user access management, JIT provisioning, and SCIM for enhanced control and streamlining. |
| Supported JumpCloud supports device self-enrollment through its user portal and other methods. |
| Supported JumpCloud supports managing MacOS devices with defined policies, including MDM, custom profiles, and patch management. |
| Supported JumpCloud allows admins to reset user passwords. |
| Supported JumpCloud allows managing Android devices using policies, including security policies and device restrictions. |
| Supported JumpCloud allows managing Windows devices using defined policies, including MDM and GPO-like policies. |
| Supported JumpCloud supports remote desktop viewing and control via its Remote Assist feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
JumpCloud reviews
We've summarised 2537 JumpCloud reviews (JumpCloud G2 reviews) and summarised the main points below.
- Robust security features like MFA and directory services.
- Excellent customer support, praised for responsiveness and helpfulness.
- Facilitates remote work with cloud-based access and management.
- JumpCloud’s ability to manage multiple operating systems effectively.
- Occasional performance issues, especially when managing many users or devices.
- The user interface can be slow at times.
- JumpCloud MDM can be unreliable, with occasional issues and inconsistencies.
- Limited customization options for certain features, like policies.
JumpCloud pricing
The commentary is based on 374 reviews from JumpCloud G2 reviews.
JumpCloud offers a range of packages for device management, SSO, core directory, and platform solutions. The pricing is per user per month, billed annually. They offer a 30-day free trial.
Users sentiment
See the JumpCloud pricing page.
-
JumpCloud has a free trial.
Device Management
Complete cross platform device management & MDM.
SSO
Automated user lifecycle management and comprehensive SSO & MFA access to resources plus our Password Manager for everything else.
Core Directory
All-inclusive IAM package plus cloud RADIUS and LDAP for secure access to on-prem resource and cloud infrastructure.
Platform
A unified identity, device, and access management package that includes all features in device management & core directory packages and passwordless.
Platform Prime
Everything from our Platform package plus Zero Trust security, SaaS Management, 24/7 premium support, & all future JumpCloud developed features with Prime Pass.
JumpCloud alternatives
jumpcloud vs OktaBetter for enterprise customers. More integrations. Easier to use, but more expensive and less transparent pricing. Lacks device management capabilities of a JumpCloud alternative.Read more
jumpcloud vs OneLoginBetter for Education and Retail. A JumpCloud competitor and alternative, offering easier implementation and use. Has positive pricing sentiment, but declining momentum.Read more
SwifMore focused on security and compliance management for company devices. Caters specifically to technology companies, especially those in AI and SaaS. Has significantly more momentum but fewer reviews available.Read more
TeleportMore focused on server access and infrastructure security. A JumpCloud alternative better for technical teams and DevOps, especially in larger enterprises. Has growing momentum but JumpCloud is growing faster.Read more
jumpcloud vs Dashlane Password ManagerMore focused on password management for businesses of all sizes. Has experienced slightly slower growth. Users mention occasional autofill issues and browser extension bugs.Read more
WorkOSBetter for enterprise businesses. Geared towards developers needing to integrate enterprise features into their products. Has stronger momentum.Read more
JumpCloud FAQ
What is JumpCloud and what does JumpCloud do?
JumpCloud is a comprehensive, cloud-based directory platform simplifying IT management for mid-sized businesses. It offers centralized user and device management, single sign-on, and robust security features, enabling secure access to company resources from anywhere. JumpCloud streamlines IT operations, enhancing productivity and data protection.
How does JumpCloud integrate with other tools?
JumpCloud integrates with various tools through SAML and OIDC for single sign-on, and offers SCIM for streamlined user provisioning. It supports macOS, Android, and Windows devices, enhancing its compatibility within diverse IT environments.
What the main competitors of JumpCloud?
JumpCloud's main competitors are Rippling, Teleport, Scalefusion, BetterCloud, and Stytch. These alternatives offer similar features like identity management, device management, and access control, catering to various business needs and IT environments.
Is JumpCloud legit?
Yes, JumpCloud is a legitimate and safe platform. It offers robust security features like MFA and directory services to protect company data. Users appreciate its remote work capabilities and multi-OS management.
How much does JumpCloud cost?
JumpCloud's pricing information is not publicly available. Contact JumpCloud directly to determine whether the product and its features are worth the investment for your needs.
Is JumpCloud customer service good?
JumpCloud customer support receives positive feedback, described as responsive, helpful, and knowledgeable. However, some users have reported experiencing slow response times and unhelpful advice for complex issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.