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USU (formerly Aspera) description
USU is a software provider specializing in IT and Customer Service Management solutions for enterprise businesses. Their software helps companies manage software licenses, optimize software spending, and improve IT service delivery across various environments, including on-premise, cloud, and hybrid infrastructures. USU also offers knowledge management solutions that help businesses create, manage, and share information effectively. Their focus on IT optimization, customer service, and knowledge management makes them a comprehensive solution for large companies looking to streamline operations and reduce costs.
What companies are using USU (formerly Aspera)?
Who is USU (formerly Aspera) best for
USU (formerly Aspera) offers IT and Customer Service Management solutions for enterprises. Users praise its intuitive interface and effective license tracking. However, some find it challenging for non-IT users. Ideal for large businesses needing streamlined operations and cost reduction.
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Best fit for medium to large businesses (101+ employees) seeking comprehensive IT management.
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Suitable for businesses across all industries looking to optimize IT and software asset management.
USU (formerly Aspera) features
| Supported USU supports hardware inventory management, including tracking assets like printers and scanners. |
| Supported USU supports generating reports on assets and licenses. |
| Supported USU offers a knowledge base of articles, accessible via their platform. |
| Supported USU supports software license management and compliance, including tracking and managing licenses. |
| Supported USU supports asset lifecycle management from procurement to retirement. |
USU (formerly Aspera) reviews
We've summarised 46 USU (formerly Aspera) reviews (USU (formerly Aspera) G2 reviews) and summarised the main points below.
- Intuitive interface for admins.
- Effective license tracking and reporting.
- Regular updates with new features.
- Customizable for various use cases.
- Difficult to use for non-IT users.
- Limited customization options.
- Sorting and filtering can be improved.
- Requires administrator privileges, posing security concerns.
USU (formerly Aspera) alternatives
SysAidBetter for internal IT support and helpdesk requests. Caters to a wider range of industries. Has more user reviews and a larger online presence, but slower employee growth. A USU alternative and competitor.Read more
Ivanti Neurons for ITSMBetter fit for small businesses and the software/IT industry. Has a self-service portal, workflow builder, mobile app, and third-party integrations. Is growing faster. Users highlight customizability and integrations but dislike the admin complexity, documentation, and mobile app.Read more
BMC Helix ITSMBetter for mid-size to large businesses. Has broader industry applicability. Is growing faster. Offers AI-powered automation and dynamic user experience.Read more
ServiceNow Now PlatformBetter for IT and general business process automation. Wider industry fit, especially in retail, consumer goods, hospitality, professional services, and telecommunications. Has more momentum based on website traffic and employee growth. More user reviews suggest it is easier to use for basic tasks, with strong workflow and reporting. However, it has higher licensing costs and can be complex for advanced uses. A strong ServiceNow Now Platform alternative for large enterprises.Read more
JosysBetter for organizations focused on SaaS and hardware management. Has a more modern, user-friendly interface, and offers automated workflows like account provisioning. It is growing faster and has more positive user reviews. However, it has fewer integrations and some reporting limitations. A strong USU (formerly Aspera) competitor for IT managers.Read more
eShipGlobalMore focused on shipping and logistics for universities and international students. Serves a different market than USU (formerly Aspera), a USU competitor, by focusing on shipping rather than IT management. Caters to a niche audience with specific shipping needs. Has less momentum based on employee growth.Read more
USU (formerly Aspera) FAQ
What is USU (formerly Aspera) and what does USU (formerly Aspera) do?
USU (formerly Aspera) offers IT and Customer Service Management solutions specializing in software license management, optimization, and IT service delivery. It helps large enterprises streamline operations, reduce costs, and improve service quality across diverse IT environments. Key features include license tracking, reporting, and a knowledge base.
How does USU (formerly Aspera) integrate with other tools?
USU integrates with other tools through its API and pre-built connectors. It supports standard protocols enabling data exchange with various systems, facilitating streamlined workflows and data synchronization. This allows for efficient management of IT services and software assets.
What the main competitors of USU (formerly Aspera)?
Top alternatives to USU (formerly Aspera) include BMC Helix ITSM, ServiceNow Now Platform, Ivanti Neurons for ITSM, and SysAid. These competitors offer similar IT service management and software asset management functionalities, catering to various business sizes and needs.
Is USU (formerly Aspera) legit?
Yes, USU (formerly Aspera) is a legitimate software provider specializing in IT and Customer Service Management. They offer solutions for software license management, IT optimization, and knowledge management. Reviews indicate an intuitive interface for admins and effective license tracking but some difficulty for non-IT users.
How much does USU (formerly Aspera) cost?
I cannot find pricing information for USU (formerly Aspera). Contact USU directly for product pricing details and to determine if the product is worth the investment for your needs.
Is USU (formerly Aspera) customer service good?
USU (formerly Aspera) receives positive feedback for its helpful and knowledgeable customer support team. Users appreciate the quick responses and the support team's expertise in resolving issues. However, some find the tool itself difficult to use, especially for non-technical users.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.