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Deepser description
Deepser is an IT service management (ITSM) software that helps businesses manage customer support requests and resolve IT issues. Offered as a cloud-based or on-premise solution, it provides tools for ticketing, asset tracking, customer relationship management, and more. Deepser aims to improve customer satisfaction and optimize resource use through features like task routing, collaboration, and reporting. Its modular design allows businesses to choose the features they need, and it boasts a user-friendly interface for easy implementation.
Who is Deepser best for
Deepser is an ITSM solution best for manufacturing and software companies. It offers ticketing, asset management, and CRM, but some users find customization challenging and the mobile app lacking. Others praise its intuitive interface and customer support.
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Not a good fit for any company size.
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Best fit for Manufacturing and Software companies.
Deepser features
| Supported Deepser offers robust ticketing functionality for managing customer issues and requests. |
| Supported Deepser offers dedicated customer support with various channels like email, phone, and chat. |
| Supported Deepser offers customizable reports and data visualization tools. |
| Supported Deepser supports asset management, including tracking information, history, and costs. |
| Supported Deepser supports contact and lead management, sales opportunities, and potential integrations for marketing automation. |
Deepser reviews
We've summarised 45 Deepser reviews (Deepser Capterra reviews and Deepser G2 reviews) and summarised the main points below.
- Highly customizable and adaptable to various needs.
- Easy-to-use and intuitive interface.
- Excellent customer support.
- Good integration with other systems.
- Comprehensive features for ticketing, asset management, and CRM.
- Difficult to customize, requiring manual adjustments.
- Mobile app is lacking or non-existent.
- No WhatsApp integration.
- High cost of customization and difficulty replicating it across installations.
- Lacks some RMM features like software distribution and updates.
Deepser pricing
The commentary is based on 6 reviews from Deepser Capterra reviews.
Deepser offers three pricing tiers: Starter, Plus, and Enterprise. All plans are designed for a minimum of 3 agents, with discounts available for larger teams. Agent refers to those who use Deepser's back-office; access is free for other users, including team members.
Users sentiment
See the Deepser pricing page.
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Deepser has a free trial.
Starter
Complete Ticketing system & ITIL compliant, Dashboard & Report - Customizable, Integrated with Microsoft 365 & Google, User Portal, CRM, Board Kanban, Task Management, SLA Management, API - unlimited requests
Plus
Everything in Starter, CMDB - Unlimited Assets, CMDB Graph Views, IT Asset Manager, IT Monitoring, Contract Management, Password Manager, Knowledge Base, Live Chat
Enterprise
Everything in Plus, Workflows & NoCode/LowCode, Approvals & Stages, Scheduled Maintenance, Sales & Invoicing, Inventory & Warehouses, Project Management & Gantt View, Customer Satisfaction & Surveys, Marketing
Deepser alternatives
Mint Service DeskBetter for Finance, Banking & Insurance, Retail, and Software, IT & Telecommunications. A Deepser alternative, Mint Service Desk, is easier to implement and use. It is growing faster and has more momentum than Deepser.Read more
ClickUpBetter for broader project management needs beyond IT. A ClickUp alternative for those seeking specialized ITSM features. ClickUp has more momentum currently.Read more
SolarWinds Service DeskBetter for hardware inventory management and integrates with Slack. A popular Deepser alternative known for user-friendliness and cost-effectiveness, ideal for mid-sized businesses needing streamlined IT. More positive reviews on G2 and Capterra.Read more
SolarWinds IT Help DeskBetter for medium and large businesses. A SolarWinds IT Help Desk alternative for those who need pre-built templates and session management. More focused on IT support.Read more
FreshworksBetter for larger enterprises. A broader solution with CRM, live chat, and call center features in addition to ITSM. Freshworks is a Freshdesk alternative growing faster, making it a strong competitor.Read more
SysAidBetter for mid-sized companies. More industry fit, especially in retail, consumer goods, and other sectors. Has AI-powered features for IT management. SysAid is a Deepser alternative and competitor.Read more
Deepser FAQ
What is Deepser and what does Deepser do?
Deepser is an ITSM software offering cloud-based and on-premise solutions for businesses to manage IT issues and customer support requests. It features ticketing, asset tracking, CRM, and reporting tools, aiming to boost customer satisfaction and optimize resource use. Its modular design and user-friendly interface cater to various business needs.
How does Deepser integrate with other tools?
Deepser integrates well with other systems, offering flexibility for businesses. Users appreciate its ability to connect with various tools, streamlining workflows. However, some users have noted the absence of specific integrations like WhatsApp and the potential complexity of custom integrations.
What the main competitors of Deepser?
Alternatives to Deepser include ClickUp, Mint Service Desk, SysAid, Zendesk Support Suite, TeamSupport, and Freshworks. These competitors offer similar ITSM features like ticketing, asset management, and customer support tools, catering to various business sizes and needs.
Is Deepser legit?
Deepser seems legitimate with generally positive reviews on Capterra and G2. Users praise its intuitive interface and comprehensive features. However, some find customization challenging and the mobile app lacking. Consider these factors when evaluating Deepser for your IT service management needs.
How much does Deepser cost?
There is no pricing information available for Deepser. Thus, it's difficult to assess whether the product is worth the investment without knowing its cost.
Is Deepser customer service good?
Reviews of Deepser's customer service are generally positive. Users mention the helpfulness, responsiveness, and attentiveness of the support team. A direct line of communication and readily available assistance for implementation and customization are also highlighted.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.