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VICIdial description
VICIdial is a popular open-source call center software for businesses of all sizes. It allows you to manage inbound and outbound calls, emails, and website chats, all in one place. Key features include automated dialing, call routing, and detailed performance reports. You can install VICIdial on your own computer system or use their cloud-based service. It is known for its flexibility, allowing you to customize it to fit your specific business needs.
Who is VICIdial best for
VICIdial is an open-source call center solution loved by users for its cost-effectiveness and customizability. Businesses appreciate its robust features like predictive dialing and call recording. However, some users find the interface outdated and the setup complex. Perfect for small to medium businesses needing a flexible, adaptable call center platform.
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Ideal for small to medium businesses with customer service and sales teams.
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Best fit for Finance, Marketing, and IT industries.
VICIdial features
| Supported VICIdial supports incoming call routing, including skills-based routing and queue prioritization. |
| Supported Manual dialing is supported. |
| Supported VICIdial supports performance reports, including number of calls and call duration. |
| Supported VICIdial supports automated dialing through its predictive dialer feature. |
| Supported VICIdial is designed for managing large volumes of inbound and outbound calls. |
| Supported VICIdial allows sending and receiving emails. |
| Supported VICIdial supports call recording natively, with options for both automatic and manual controls. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
VICIdial reviews
We've summarised 298 VICIdial reviews (VICIdial Software Advice reviews, VICIdial GetApp reviews, VICIdial Capterra reviews and VICIdial G2 reviews) and summarised the main points below.
- Open-source and free, offering significant cost savings.
- Highly customizable and adaptable to various needs.
- Feature-rich, including predictive dialing, IVR, and call recording.
- Active community forum and available support resources.
- Scalable for small to large call centers.
- Outdated user interface, needs a modern redesign.
- Complex configuration and steep learning curve.
- Occasional glitches and software bugs.
- Reporting features could be improved, some inconsistencies and lack specific reports.
- Limited mobile app functionality.
VICIdial pricing
The commentary is based on 31 reviews from VICIdial Capterra reviews, VICIdial G2 reviews and VICIdial GetApp reviews.
VICIdial is generally considered a cost-effective solution, especially highlighted for its free, open-source nature. While some users found the paid support options expensive, many appreciate the free version and community support. A few users mention per-minute costs, indicating potential expenses depending on usage.
Users sentiment
VICIdial alternatives
TalkdeskBetter for larger businesses and various industries. Offers AI-powered features for enhanced customer experience. Strong Salesforce integration is a plus for existing users. A VICIdial alternative, Talkdesk, has more momentum.Read more
HubSpot Sales HubBetter for mid-sized businesses wanting streamlined sales processes. Not open-source, but easier to use with better integrations and robust analytics. A VICIdial alternative, HubSpot Sales Hub provides a more modern user experience.Read more
VCC LiveBetter for larger companies. Cloud-based and known for ease of use and integrations. Has more website traffic momentum but slower employee growth. Users highlight user-friendly interface and robust reporting but dislike limited reporting customization and occasional bugs. A VICIdial competitor and alternative.Read more
Cisco FinesseBetter for larger enterprises seeking tighter integration with existing Cisco infrastructure. Stronger customer service and easier to use. A VICIdial alternative focusing on agent coaching and internal communication.Read more
JustCallBetter for sales, support, and marketing teams needing streamlined communication across various channels. It has stronger website traffic growth momentum. Integrates AI-powered conversation insights. Offers SMS and WhatsApp messaging.Read more
VICIdial FAQ
What is VICIdial and what does VICIdial do?
VICIdial is an open-source call center software offering inbound and outbound call management, email, and chat features. It includes automated dialing, call routing, and performance reports. Businesses can install VICIdial on their own systems or use a cloud-based service.
How does VICIdial integrate with other tools?
VICIdial integrates with various CRM systems, email platforms, and other business tools. It also supports third-party integrations through its API, allowing for extensive customization and connection with your existing software ecosystem.
What the main competitors of VICIdial?
Top VICIdial competitors include Talkdesk, Dialfire, JustCall, Salesforce Service Cloud, VCC Live, and NUACOM. These alternatives offer similar features such as call routing, automated dialing, and analytics, with varying focuses on AI, cloud-based solutions, and specific business needs.
Is VICIdial legit?
Yes, VICIdial is legitimate open-source call center software. It's known for its cost-effectiveness, customizability, and rich features. However, some users find the interface outdated and the setup complex. If you're comfortable with open-source software, VICIdial is a safe and viable option.
How much does VICIdial cost?
I cannot find pricing information for VICIdial. Contact VICIdial directly to obtain product pricing details for their services. Is VICIdial worth it? More information is needed to assess product value.
Is VICIdial customer service good?
VICIDial's customer service receives mixed reviews. While the company offers helpful resources like an active community forum and direct support, some users have reported negative experiences with unprofessional communication and inflexible billing practices.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.