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UserVoice description
UserVoice is a software platform that helps businesses gather, understand, and manage customer feedback for product development. It allows companies to collect feedback from various sources, analyze it for trends and insights, and prioritize product decisions based on user needs. This helps businesses build better products, increase customer satisfaction, and streamline internal alignment on product strategy. UserVoice integrates with popular project management and communication tools, making it a flexible solution for different team structures.
Who is UserVoice best for
UserVoice is a customer feedback platform ideal for SaaS companies and digital product teams looking to improve customer satisfaction and product strategy. Users love its ease of use and integrations, but some find the admin interface confusing. A centralized platform for collecting and organizing feedback to drive product development.
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Best for small to medium-sized businesses and software companies.
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Ideal for software, e-commerce, education, and professional services.
UserVoice features
| Supported UserVoice supports surveys for collecting user feedback. |
| Supported UserVoice uses AI to analyze feedback, identify trends, and surface high-impact feedback. |
| Supported UserVoice integrates seamlessly with various business applications, enhancing workflows and centralizing communication. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
UserVoice reviews
We've summarised 304 UserVoice reviews (UserVoice GetApp reviews, UserVoice Software Advice reviews, UserVoice Capterra reviews and UserVoice G2 reviews) and summarised the main points below.
- Easy to use for submitting feedback and feature requests.
- Centralized platform for collecting and organizing feedback.
- Useful integrations with other tools like Salesforce and Zendesk.
- Voting feature helps prioritize requests.
- Good communication tools for updating users on feedback status.
- Admin interface navigation can be confusing.
- Limited customization for the user portal.
- Reporting functionality could be improved.
- Occasional slow loading times in the admin console.
- Some difficulty merging similar user feedback.
UserVoice pricing
The commentary is based on 10 reviews from UserVoice Capterra reviews and UserVoice G2 reviews.
UserVoice pricing is generally considered valuable for its features, especially for collecting customer feedback and managing a knowledge base. Some users find it expensive, especially for small businesses or when not utilizing all features. Others highlight the ability to tie feature requests to revenue, justifying the investment.
Users sentiment
See the UserVoice pricing page.
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UserVoice has a free trial.
Growth
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates. Includes: Up to 1000 unique end users providing feedback Everything in Essentials Plus: Web-portal and in-app widget for direct customer feedback collection Public status updates to keep customers informed
Team
Not ready for a public feedback portal? Leverage some of your most important assets - your customer-facing teams and integrations - to capture critical product feedback. Then, align your product roadmap with your business goals by segmenting your users and accounts to build features for the customers that matter the most. Includes: Up to 3,000 unique end users providing feedback through customer teams or integrations Feedback capture through Chrome Extension and integrations Supplement feedback with account and revenue data Tools for internal communication and collaboration
Strategic
Align your teams, product and business strategies. Combine the feedback channels of Growth and Team to build a customer engagement powerhouse. Then, connect feedback to customer and account insights to prioritize features to help prioritize product enhancements based on what your most valuable audiences need. Includes: Up to 5000 unique end users providing feedback Everything in Pro Plus: Supplement feedback with account and revenue data Provide feedback context and track feature development progress
Enterprise
Need to start building better features across a suite of products? Multiple teams struggling to conduct research and drive adoption? Contact us about Enterprise level plans to see how we can help your business build a product strategy focusing on outcomes that will resonate with your end users. Includes: Additional end users Everything in Premium Plus: Advanced security Premium support Complete feature list
Start Validating Today
Get rapid user feedback throughout the entire product lifecycle. Unlimited microsurveys Unlimited end-user responses Unlimited seats
UserVoice alternatives
OlvyBetter for e-commerce, education, and media companies. A UserVoice alternative with AI-powered feedback analysis and summarization. Olvy is generally easier to use, but has fewer integrations and higher pricing.Read more
CannyBetter for smaller teams and startups. Has a free plan and more affordable paid plans. A UserVoice alternative and competitor with simpler roadmap functionality.Read more
PendoBetter for internal tools, and has more momentum. A strong UserVoice competitor for medium and large businesses.Read more
Verint Voice of the CustomerBetter for contact centers. A UserVoice alternative geared towards mid-size and large businesses. Stronger customer support. More positive pricing sentiment.Read more
SprigBetter for capturing in-product user behavior insights. Geared towards product managers and UX researchers. Stronger customer support. Offers free plan. More suitable for smaller startups.Read more
JiraBetter for project management and task tracking. A UserVoice alternative suitable for various teams and industries. Broader industry applicability. More popular based on user reviews.Read more
UserVoice FAQ
What is UserVoice and what does UserVoice do?
UserVoice is a customer feedback software that helps businesses collect, analyze, and manage feedback for product development. It centralizes feedback from various sources, allowing companies to understand user needs, prioritize features, and build better products. UserVoice integrates with project management tools and offers communication features to keep teams and customers aligned.
How does UserVoice integrate with other tools?
UserVoice integrates with various business applications, including popular project management and communication tools. This streamlines workflows and centralizes communication, enhancing overall efficiency. It offers seamless integrations with tools like Salesforce and Zendesk.
What the main competitors of UserVoice?
Top alternatives to UserVoice include Canny, Pendo, and Sprig. Canny focuses on feedback collection and roadmapping, while Pendo offers in-app guidance and user behavior analytics. Sprig specializes in capturing user sentiment and behavior within apps and websites. These platforms provide similar functionality for gathering and analyzing customer feedback.
Is UserVoice legit?
Yes, UserVoice is a legitimate software platform for collecting and managing customer feedback. It's known for its ease of use and useful integrations. However, some users find the admin interface confusing and desire more customization options. It's generally considered safe and reliable for gathering product feedback.
How much does UserVoice cost?
UserVoice Discovery plans start at $899/month for Growth, $1199/month for Team, and $1349/month for Strategic. Enterprise pricing is custom. UserVoice Validation costs $169/month. A free trial is available for both products.
Is UserVoice customer service good?
UserVoice receives positive feedback for its effective customer support. Users praise the responsiveness and helpfulness of the support team, particularly in resolving issues and providing guidance. While some documentation could be improved, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.