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UpdateAI description
UpdateAI is an AI-powered assistant designed for customer success teams. It integrates with video conferencing platforms like Zoom to automatically take notes, identify action items, and analyze customer sentiment. UpdateAI helps manage customer interactions by creating a searchable database of past meetings, tracking customer feedback, and even drafting follow-up emails. It aims to reduce administrative workload and provide insights to improve customer retention and identify growth opportunities.
Who is UpdateAI best for
UpdateAI is an AI-powered assistant for customer success teams. It integrates with Zoom to automate note-taking, identify action items, and analyze customer sentiment. Users love the automated summaries and action item tracking, but some find transcription inaccuracies and limited integrations a drawback. Perfect for B2B SaaS companies needing improved customer follow-up and retention.
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Best for small to medium-sized businesses.
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Ideal for B2B SaaS customer success teams.
UpdateAI features
| Supported Past meeting notes are accessible and organized by categories and summaries. |
| Supported UpdateAI extracts and manages action items from meeting discussions. |
| Supported UpdateAI integrates with Salesforce and HubSpot CRMs. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
UpdateAI reviews
We've summarised 50 UpdateAI reviews (UpdateAI G2 reviews) and summarised the main points below.
- Automated meeting summaries and key point extraction save significant time.
- Action item identification and tracking improve follow-up and accountability.
- Pre-meeting cheat sheets enhance preparation and context.
- Easy sharing of meeting recordings and transcripts facilitates collaboration.
- Excellent customer support, responsive to feedback and issues.
- Inaccuracies in transcriptions and summaries require manual editing.
- Limited integrations with platforms like Google Meet and Microsoft Teams.
- Call summaries can be delayed, sometimes taking hours.
- HubSpot integration has some issues and requires workarounds.
- Some users find the pricing too high, especially compared to features offered.
UpdateAI pricing
The commentary is based on 5 reviews from UpdateAI G2 reviews.
UpdateAI's pricing is considered expensive by some users, especially compared to free or integrated alternatives. While some find the cost justifiable for the features, others find it prohibitive, making value a key consideration.
Users sentiment
See the UpdateAI pricing page.
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UpdateAI has a free plan.
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UpdateAI has a free trial.
Free
Includes up to 5 meeting recaps with AI Insights per week, unlimited recaps without insights, team workspace, public/private recap sharing, and chatbot/email support.
Pro
Includes unlimited meeting recaps with AI Insights and workflows, a client meeting cheatsheet, favorites folders, prioritized support, and SSO/SCIM integration.
Business
Includes customer account-level insights, favorite accounts dashboard, recording upload ability, portfolio-level insights, custom insight categories, Salesforce and HubSpot integrations, Zapier and Slack integrations, a dedicated customer success manager, and access to the security portal and SOC2 report.
UpdateAI alternatives
AvomaBetter for sales, marketing, and customer success teams. More suitable for larger organizations. Has wider industry applicability, including e-commerce, education, media, software, and marketing. Is growing faster and has more momentum. Offers conversation intelligence and lead routing.Read more
GrainBetter for sharing key moments via video snippets. Has broader company size applicability. Shows faster growth. More positive pricing sentiment. Grain is a strong UpdateAI competitor and alternative.Read more
FathomBetter suited for small and medium businesses. Has broader industry applicability. Integrates with Google Meet and Microsoft Teams. Offers a free plan. Is growing faster. More positive pricing sentiment.Read more
FlowlaBetter for sales and client onboarding. Higher user ratings and growing faster. More positive pricing sentiment.Read more
RevBetter for a wider range of industries and company sizes. Caters to transcription, captioning, and subtitling needs with human and AI options. Has more momentum based on website traffic data. Negative customer sentiment around pricing and support.Read more
UpdateAI FAQ
What is UpdateAI and what does UpdateAI do?
UpdateAI is an AI-powered customer success assistant. It integrates with video conferencing tools to automate note-taking, extract action items, and analyze customer sentiment. This helps manage customer interactions, track feedback, and improve customer retention.
How does UpdateAI integrate with other tools?
UpdateAI integrates with Zoom for video conferencing, automatically generating notes, action items, and sentiment analysis. It also offers CRM integrations with Salesforce and HubSpot to streamline workflows and centralize customer data.
What the main competitors of UpdateAI?
UpdateAI's top competitors include Avoma, Grain, and Fathom. These alternatives offer similar AI-powered meeting assistance features like automated note-taking, transcription, and analysis. Rev and Flowla also provide related functionalities, focusing on transcription services and streamlined client onboarding, respectively.
Is UpdateAI legit?
UpdateAI appears legitimate, boasting a 4.9/5 rating on G2 based on 50 reviews. Users love its automated summaries and action item tracking. However, potential users should be aware of occasional inaccuracies in transcriptions and limited integrations.
How much does UpdateAI cost?
UpdateAI offers a Free plan, a Pro plan at $39 per user per month, and a Business plan at $105 per user per month. The Pro plan offers enhanced AI insights while the Business plan caters to team collaboration and integrations. A free trial is also available.
Is UpdateAI customer service good?
UpdateAI's customer service is highly regarded. Users consistently praise the support team's responsiveness and helpfulness in resolving issues. The CEO's direct involvement in addressing customer concerns has also been highlighted positively.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.