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Trafft description
Trafft is an online appointment scheduling software designed for service-based businesses of all sizes. It allows you to manage bookings, staff calendars, and customer data in one place. Trafft offers a customizable booking website, automated appointment reminders, and integrates with popular tools like Google Calendar and payment gateways. It aims to streamline your scheduling process, reduce no-shows, and improve overall business efficiency. Trafft offers a free plan for small teams and paid plans for larger businesses.
Who is Trafft best for
Trafft is a user-friendly appointment scheduling software praised for its diverse features and excellent customer support. However, some users have reported performance issues and limitations with booking form customization. It's best for small to medium-sized service businesses looking to streamline their scheduling process.
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Best for small and medium-sized businesses.
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Ideal for businesses in healthcare, finance, education, hospitality, and more.
Trafft features
| Supported Trafft automates appointment scheduling, including booking, reminders, and follow-ups. |
| Supported Trafft supports managing multiple locations, staff, schedules, and bookings. |
| Supported Trafft supports automated email, SMS, and WhatsApp reminders, but not phone calls. |
| Supported Trafft supports automated payments for reservations, extras, and deposits via integrated payment gateways. |
| Supported Trafft supports calendar sync with Google Calendar, Apple Calendar (limited), and Outlook Calendar. |
| Supported Trafft supports staff scheduling, availability, roles, and permissions. |
| Supported Trafft offers a customizable booking page with various themes, custom domains, and branding options. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Trafft reviews
We've summarised 103 Trafft reviews (Trafft GetApp reviews, Trafft TrustPilot reviews, Trafft Capterra reviews and Trafft G2 reviews) and summarised the main points below.
- Feature-rich: Offers webhooks, diverse features, and ongoing updates.
- User-friendly: Easy to set up and navigate.
- Agency dashboard: Enables management of multiple client accounts.
- Excellent customer support: Proactive, attentive, and responsive.
- Performance issues: Booking site and embedded forms are slow, causing client complaints and lost opportunities.
- Limited customization: Inability to customize the client portal with logos and colors.
- Booking form limitations: Lacks multi-stage forms, making registration overwhelming.
- "Manage more businesses" feature under one account requires additional purchases.
- Lack of iCal integration.
- No option to disable on-site payment per service.
- No option to charge payment after appointment approval.
Trafft pricing
The commentary is based on 16 reviews from Trafft Capterra reviews, Trafft G2 reviews and Trafft TrustPilot reviews.
Trafft's pricing is generally perceived as affordable, especially considering its lifetime deals. Many users highlight its value, even comparing favorably to previously used, more expensive systems. Some users mention a price jump for additional features, while others appreciate the one-time payment option.
Users sentiment
See the Trafft pricing page.
Trafft alternatives
CalendlyBetter for larger enterprises. More integrations with common business tools. Offers a free plan but per-user pricing can be expensive for teams. Calendly is a Trafft alternative and competitor.Read more
SimplyBook.meBetter suited for retail, consumer goods, manufacturing, and real estate businesses. Has more momentum based on employee growth. Users appreciate the simplicity and ease of use, but some find the interface and specific features unintuitive.Read more
CalendarHeroMore focused on meetings and team scheduling. Has experienced negative employee growth while Trafft is growing faster. Users report a clunky UI/UX and occasional technical issues.Read more
Google WorkspaceBetter for team collaboration and general productivity. A broader solution addressing communication, file storage, and document creation, unlike Trafft, a Trafft competitor, which focuses solely on appointment scheduling. More suitable for businesses already invested in the Google ecosystem.Read more
AppointyBetter suited for retail, manufacturing, and real estate businesses. Appointy is growing faster than Trafft in terms of web traffic. It offers a free plan and paid plans are generally considered affordable by users.Read more
Trafft FAQ
What is Trafft and what does Trafft do?
Trafft is an online appointment scheduling software for service businesses. It manages bookings, staff calendars, and client data, offering automated reminders and integrations with popular tools. Trafft streamlines scheduling, reduces no-shows, and improves business efficiency with a customizable booking website and various features.
How does Trafft integrate with other tools?
Trafft integrates with popular tools to enhance its functionality. It supports calendar sync with Google Calendar, Apple Calendar (limited), and Outlook Calendar. Additionally, Trafft integrates with payment gateways to facilitate automated payments.
What the main competitors of Trafft?
Top Trafft alternatives include Calendly, SimplyBook.me, and YouCanBook.me. These competitors offer similar features like online booking, automated reminders, and calendar integrations, catering to various business sizes and industries.
Is Trafft legit?
Trafft is a legitimate scheduling software. User reviews praise its features and customer support. However, some users have reported performance issues and limitations in customization options. Consider these factors when evaluating if Trafft is safe and right for your needs.
How much does Trafft cost?
Trafft's pricing information is not publicly available. Contact Trafft directly to get current product pricing details and determine if Trafft is worth the investment for your needs.
Is Trafft customer service good?
Trafft's customer service receives positive feedback, with users describing it as "top-tier," "proactive," and "attentive." Support is praised for its promptness, professionalism, and willingness to go the extra mile. However, some users mention that customer service "could be better".
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.