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TextUs description
TextUs is a business texting platform designed for sales, recruiting, and customer service teams. It helps businesses get more responses and improve communication with potential customers, job candidates, and existing clients. TextUs integrates with popular CRM systems, making it easy to manage contacts and send personalized messages. It also offers mass texting capabilities for marketing campaigns.
Who is TextUs best for
TextUs is a business texting platform ideal for sales, recruiting, and customer service teams looking to streamline communication. Users praise its ease of use and CRM integrations, especially for efficient mass texting campaigns. However, some have reported occasional crashes and limitations with the browser extension.
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Best fit for small, medium, and enterprise businesses.
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Ideal for Healthcare, Finance, E-commerce, Retail, Education, Hospitality, Transportation, Media, Marketing, and Professional Services.
TextUs features
| Supported TextUs supports sending bulk SMS messages to contact lists. |
| Supported TextUs allows creating and sending SMS marketing campaigns. |
| Supported TextUs integrates with Salesforce for managing customer data and workflows. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
TextUs reviews
We've summarised 799 TextUs reviews (TextUs Software Advice reviews, TextUs GetApp reviews, TextUs TrustPilot reviews, TextUs Capterra reviews and TextUs G2 reviews) and summarised the main points below.
- Easy to use and navigate.
- Convenient separate business line.
- Mass texting (campaigns) is efficient.
- Integrates with CRM systems.
- Mobile app available.
- Occasional crashes and downtime.
- Browser extension can be glitchy.
- Character limit for texts is too short.
- Difficulty adding/removing contacts in groups.
- No option to send images.
TextUs pricing
The commentary is based on 10 reviews from TextUs Capterra reviews, TextUs G2 reviews and TextUs TrustPilot reviews.
TextUs is praised for its affordability and reasonable pricing, especially considering its features and integration capabilities. Some users mention limited daily text credits as a drawback, but the overall sentiment towards cost is positive.
Users sentiment
See the TextUs pricing page.
TextUs alternatives
Lucid Visual Collaboration SuiteBetter for project documentation and visual collaboration. A TextUs alternative geared towards larger teams, especially in tech and business. More expensive.Read more
MessageDeskBetter for organizations of all sizes. Has a faster website traffic growth. Praised for customer support and integrations with business applications. A TextUs competitor and alternative.Read more
CalendlyBetter for scheduling meetings and appointments. Not designed for texting or mass messaging.Read more
Webex ConnectBetter for larger enterprises needing voice and social media channels, with stronger customer support. It offers more integrations like email and WhatsApp. However, backend integrations can be complex and there's a steeper learning curve for advanced features. It has a slightly lower average rating.Read more
TextlineBetter for larger enterprises and medium-sized businesses. A TextUs competitor prioritizing security and compliance with certifications like HIPAA and SOC-2.Read more
ContactMonkeyBetter for internal communications, focusing on email newsletters and employee engagement. Has more momentum in employee growth. A TextUs alternative and competitor.Read more
TextUs FAQ
What is TextUs and what does TextUs do?
TextUs is a business texting platform for sales, recruiting, and customer service. It facilitates better communication with customers and candidates through personalized messages, mass texting, and CRM integrations. This boosts response rates and streamlines workflows.
How does TextUs integrate with other tools?
TextUs integrates with popular CRM systems like Salesforce, enabling streamlined contact management and personalized messaging. It also supports integrations for marketing automation and other business tools.
What the main competitors of TextUs?
Top alternatives to TextUs include MessageDesk, ClickUp, and TextP2P. These platforms offer similar features such as mass texting, CRM integrations, and automation tools for sales, marketing, and customer service teams. Other competitors include JotForm and ContactMonkey, focusing on different communication aspects.
Is TextUs legit?
Yes, TextUs is a legitimate business texting platform. It's known for its ease of use and CRM integrations, making it simple to manage business communications. However, some users have reported occasional crashes and a glitchy browser extension.
How much does TextUs cost?
I cannot find pricing information for TextUs. Contact TextUs directly to obtain current product pricing and determine if TextUs is worth the investment for your needs.
Is TextUs customer service good?
TextUs customer service receives positive feedback overall. Users praise the quick response times and helpfulness of the support team in resolving issues. However, some users have reported slow responses occasionally.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.