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TeamDynamix IT Service Management

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Company health

Employee growth
9% increase in the last year
Web traffic
6% decrease in the last quarter

Ratings

G2
4.4/5
(61)
Glassdoor
4.8/5
(96)

TeamDynamix IT Service Management description

TeamDynamix IT Service Management is a cloud-based platform designed to streamline IT operations for organizations of all sizes. Its no-code approach allows for easy customization of forms, workflows, and automations without requiring technical expertise. Key features include incident and asset management, a self-service portal, and integration with popular business applications. TeamDynamix aims to improve efficiency, reduce manual tasks, and enhance visibility into IT processes for better decision-making and service delivery.

What companies are using TeamDynamix IT Service Management?

Ellsworth Adhesives is using TeamDynamix IT Service Management
Ellsworth Adhesives
Nutrabolt is using TeamDynamix IT Service Management
Nutrabolt
Frontwave Credit Union is using TeamDynamix IT Service Management
Frontwave Credit Union
Walbec Group is using TeamDynamix IT Service Management
Walbec Group
The Charter Oak is using TeamDynamix IT Service Management
The Charter Oak Zapier is used by Ellsworth Adhesives, Nutrabolt, Frontwave Credit Union, Walbec Group, The Charter Oak.

Who is TeamDynamix IT Service Management best for

TeamDynamix is a no-code IT service management platform ideal for higher education and enterprise companies. Users praise its customizable forms, workflows, and robust reporting. However, some find the admin functions unintuitive and the UI dated. If your organization needs a customizable ITSM with strong reporting, TeamDynamix may be a good fit.

  • Best fit for medium to enterprise companies.

  • Ideal for organizations of all sizes, especially those in higher education.

TeamDynamix IT Service Management features

Type the name of the feature or, in your own words, tell us what you need
Supported

TeamDynamix offers a self-service portal for submitting tickets, reducing the need to contact IT directly.

Supported

TeamDynamix streamlines IT change implementation with features for planning, approval, execution, and tracking.

Supported

TeamDynamix ITSM offers workflow automation to streamline processes and automate routine tasks.

Supported

TeamDynamix offers comprehensive IT service management, including incident, problem, change, and request management.

Supported

TeamDynamix automatically discovers and tracks hardware and software assets.

TeamDynamix IT Service Management reviews

We've summarised 61 TeamDynamix IT Service Management reviews (TeamDynamix IT Service Management G2 reviews) and summarised the main points below.

Pros of TeamDynamix IT Service Management
  • Excellent customer support and responsiveness to requests.
  • Highly customizable forms, workflows, and automations.
  • Easy-to-use client portal and knowledge base.
  • Effective ticketing system with robust reporting capabilities.
  • Strong integration with other business applications and APIs.
  • Low-code/no-code platform for easy setup and customization.
  • Consistent updates and roadmap delivery based on user feedback.
  • Improved communication and automation within departments.
  • Simple setup and quick creation of new services and applications.
  • Close alignment with ITIL standards and addition of project management module.
Cons of TeamDynamix IT Service Management
  • No auto-refresh for ticket/task assignments requires manual refresh.
  • Lack of automatic assignee notifications for new tasks.
  • Limited reporting customization and data accessibility without upgrades.
  • Overly complex workflows can become difficult to manage.
  • Dated UI and limited mobile app functionality requires improvement.
  • Not truly codeless; some areas require HTML or JavaScript knowledge.
  • Admin functions can be unintuitive and illogical in organization.
  • "Owners" hinder administration takeover if the original owner leaves.
  • Difficulty customizing the system to specific organizational needs.
  • Inability to assign tickets directly to individual positions out of the box

TeamDynamix IT Service Management pricing

The commentary is based on 1 reviews from TeamDynamix IT Service Management G2 reviews.

No pricing information found.

Users sentiment

Strongly negative
-1

See the TeamDynamix IT Service Management pricing page.

TeamDynamix IT Service Management alternatives

  • Logo of ClickUp
    ClickUp
    Better for smaller and medium-sized businesses. Wider industry applicability. Has more momentum based on employee growth. A TeamDynamix alternative and competitor.
    Read more
  • Logo of DeskDirector
    DeskDirector
    Better fit for smaller organizations. Grows significantly faster than TeamDynamix, demonstrating strong momentum as a TeamDynamix competitor and alternative.
    Read more
  • Logo of SuperOps
    SuperOps
    Better fit for small to medium-sized MSPs. Geared towards IT service management for MSPs, not higher education. Offers patch management, a mobile app, and PSA/RMM options. Has positive pricing sentiment and is growing faster.
    Read more
  • Logo of SolarWinds Service Desk
    SolarWinds Service Desk
    Better fit for small to mid-sized businesses. Excellent customer service and user-friendly interface. More cost-effective. Wider industry applicability. Strong asset management capabilities.
    Read more
  • Logo of Trello
    Trello
    Better fit for smaller teams and offers a free plan. More visually oriented and easier to use, but less scalable for enterprise IT management. A TeamDynamix IT Service Management competitor and alternative.
    Read more
  • Logo of Hornbill Service Manager
    Hornbill Service Manager
    Has less momentum and a smaller community. Better for automating company-wide workflows, not just IT. TeamDynamix IT Service Management alternative. Hornbill Service Manager competitor.
    Read more

TeamDynamix IT Service Management FAQ

  • What is TeamDynamix IT Service Management and what does TeamDynamix IT Service Management do?

    TeamDynamix IT Service Management is a cloud-based platform that streamlines IT operations. It features a no-code approach to customization, incident and asset management, a self-service portal, and integrations with other applications. TeamDynamix improves IT efficiency and service delivery.

  • How does TeamDynamix IT Service Management integrate with other tools?

    TeamDynamix ITSM integrates with other business applications through APIs and pre-built connectors. It offers a robust integration platform, enabling seamless data exchange and workflow automation with various systems. This allows for a centralized, efficient management of IT services.

  • What the main competitors of TeamDynamix IT Service Management?

    Alternatives to TeamDynamix IT Service Management include ClickUp, DeskDirector, SuperOps, SolarWinds Service Desk, Trello, and Hornbill Service Manager. These competitors offer similar IT service management and project portfolio management functionalities.

  • Is TeamDynamix IT Service Management legit?

    TeamDynamix IT Service Management is a legitimate platform. It offers robust IT service management features, a user-friendly interface, and strong integration capabilities. However, some users mention limited reporting customization and a dated UI.

  • How much does TeamDynamix IT Service Management cost?

    I cannot find pricing details for TeamDynamix IT Service Management. Contact their sales team to get a customized quote based on your specific needs and determine if the product is worth the investment for you.

  • Is TeamDynamix IT Service Management customer service good?

    TeamDynamix IT Service Management customers praise the responsive and helpful support team. Users appreciate the readily available support documentation and the team's dedication to implementing product improvements based on customer feedback. However, some users mention training could be improved for new users joining established instances.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.