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DeskDirector description
DeskDirector is a cloud-based software platform designed to improve and automate workflows for various departments, including IT, HR, and customer service. It allows you to automate tasks, manage service requests, and improve communication with a client-facing portal and customizable forms. DeskDirector centralizes important processes, helping your teams get more done with features like automated approvals, standardized procedures, and integrations with popular platforms like Microsoft Power Automate. It is suitable for both internal teams and managed service providers (MSPs).
Who is DeskDirector best for
DeskDirector is a cloud-based platform ideal for small businesses seeking to automate workflows across departments like IT, HR, and customer service. It centralizes processes with automated approvals and custom forms, improving team efficiency. DeskDirector integrates with popular platforms like Microsoft Power Automate, offering a client portal with login, ticket management, and chat.
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Best for small businesses, less suitable for enterprises.
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Suitable for various industries needing streamlined workflows.
DeskDirector features
| Supported DeskDirector provides a client portal with login, ticket management, and chat features. |
| Supported DeskDirector offers robust ticketing features including creation, tracking, prioritization, automation, and custom workflows. |
| Supported DeskDirector integrates with various platforms, enabling data transfer, process automation, and enhanced functionality. |
| Supported DeskDirector supports automated notifications based on workflow events. |
| Supported DeskDirector allows creation of custom forms with various field types. |
DeskDirector pricing
The commentary is based on 2 reviews from DeskDirector G2 reviews.
DeskDirector's pricing is considered somewhat expensive, especially for startups. While it offers valuable features like automation and self-service, the base version has limited functionality, potentially requiring upgrades for full benefit.
See the DeskDirector pricing page.
DeskDirector alternatives
Jira Service ManagementBetter for enterprise companies and IT. Negative pricing sentiment. Robust reporting and Jira integration are loved.Read more
FreshserviceBetter for mid-size and large businesses. More industry fit, especially in healthcare, finance, retail, and IT. Offers AI-powered self-service, robust reporting, and ITSM. Negative pricing sentiment.Read more
Zendesk Support SuiteBetter for larger organizations and a wider range of industries. Provides more robust customer support features like live chat and AI-powered automation. Zendesk Support Suite is a strong DeskDirector alternative for customer-centric businesses.Read more
ServiceNow Now PlatformBetter for enterprise companies, especially in retail, finance, hospitality, professional services, and IT. A ServiceNow Now Platform alternative for larger organizations. More established and has a larger user base but slower momentum.Read more
ManageEngine ServiceDesk PlusBetter for mid-sized companies and a wider range of industries. A DeskDirector alternative known for ease of setup and use. Offers a free version.Read more
Salesforce Service CloudBetter for enterprise companies and generally preferred by larger organizations. More industry-specific applications, especially in software, IT and telecommunications. Stronger customer support and easier to use, but implementation can be more challenging. Has more established brand recognition and online presence.Read more
DeskDirector FAQ
What is DeskDirector and what does DeskDirector do?
DeskDirector is a cloud-based platform automating workflows for IT, HR, and customer service. It features a client portal, ticketing system, integrations, automated notifications, and custom forms, helping teams enhance productivity and communication. It's best suited for small to medium-sized businesses.
How does DeskDirector integrate with other tools?
DeskDirector integrates with various platforms, including Microsoft Power Automate, to enable data transfer, process automation, and enhanced functionality. This allows for streamlined workflows and improved efficiency across different departments.
What the main competitors of DeskDirector?
DeskDirector's main competitors include Jira Service Management, Freshservice, Zendesk Support Suite, ServiceNow Now Platform, ManageEngine ServiceDesk Plus, and Salesforce Service Cloud. These alternatives offer similar IT service management and customer support functionalities.
Is DeskDirector legit?
Yes, DeskDirector is a legitimate software platform. It's designed to automate workflows and centralize processes for IT, HR, and customer service teams. It offers features like a client portal, ticketing system, and integrations with popular platforms.
How much does DeskDirector cost?
DeskDirector pricing is not publicly available. Contact DeskDirector directly for pricing details and to determine if the product is worth the investment for your specific needs.
Is DeskDirector customer service good?
Customer reviews on DeskDirector's support are positive, highlighting its helpfulness and responsiveness. Users appreciate the automation features, client portal, and ticket management capabilities that contribute to improved client relationships and streamlined workflows. Some users mention occasional bugs and limited features in the base version.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.