Last updated on
Company health
Ratings
Talkable description
Talkable helps businesses create and manage customer referral and loyalty programs. This means you can use Talkable to encourage existing customers to recommend your products or services to their friends. Talkable is designed for medium to large businesses and focuses on boosting customer loyalty and acquiring new customers affordably. They promise a strong return on investment and have a track record of success with well-known brands.
Who is Talkable best for
Talkable is a referral and loyalty program software ideal for medium-sized businesses looking to boost customer acquisition and retention. Users praise its comprehensive features, effective lead generation, and excellent customer support. However, some find it expensive and complex to set up initially. If you need a robust referral program and have the resources to manage it, Talkable is worth considering.
-
Best for medium-sized businesses.
-
No industry fit data available.
Talkable features
| Supported Talkable allows generating unique referral links programmatically via its API. |
| Supported Talkable allows setup and management of referral programs to incentivize customer referrals. |
| Supported Talkable supports setting up and managing loyalty programs, including points-based rewards and tiered structures. |
| Supported Talkable offers tools to create, manage, track referrals, and indirectly supports applicant generation. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Talkable reviews
We've summarised 47 Talkable reviews (Talkable TrustPilot reviews and Talkable G2 reviews) and summarised the main points below.
- Excellent and responsive customer support.
- Effective in driving lead generation and new customer acquisition.
- Comprehensive campaign management features (images, emails, etc.).
- Strong fraud prevention and self-referral blocking.
- Good A/B testing capabilities.
- Helpful account management with proactive suggestions and optimization strategies.
- Flexible platform with various testing options (incentives, coupons, sharing).
- High ROI on investment and time.
- Easy integration with websites.
- Expensive, potentially cheaper alternatives available.
- Conflicts with other banner programs, can appear cluttered.
- Limited customization, especially for offer displays.
- Dashboard can be confusing to navigate.
- Mobile interface needs improvement.
- Initial setup can be complex and require significant planning.
- Limited customization options.
- Reporting can be complex and require support.
- CSM support can be inconsistent.
- Stagnant technology, limited improvements over time.
Talkable pricing
The commentary is based on 7 reviews from Talkable G2 reviews.
Talkable's pricing is generally considered expensive, but many reviewers find it worthwhile due to its powerful features and resulting ROI. Some users suggest exploring alternative solutions if budget is a primary concern.
Users sentiment
Talkable alternatives
FriendbuyBetter for growing e-commerce businesses. Has publicly available ratings. Friendbuy has easier implementation, but its LinkedIn employee growth is slower. Users report clunky widget builders and limited email customization.Read more
SaaSquatchMore customizable referral programs. Rated 4.5/5 on G2. Supports points for referrals through custom rewards.Read more
AfluencerBetter for brands seeking free influencer collaborations on social media. More focused on influencer marketing on Instagram, TikTok, and YouTube.Read more
impact.comBetter for managing all types of marketing partnerships, not just referrals. A broader solution suitable for various partnership types, including affiliates and influencers. More suitable for businesses seeking a comprehensive partnership management platform.Read more
ExtoleBetter for large businesses in retail, finance, and telecommunications. Has slightly more momentum. Good customer service. Offers robust analytics and reporting features including ROI.Read more
CelloBetter fit for software companies needing referral program management. Has a success-based pricing model. Talkable alternative. Talkable competitor.Read more
Talkable FAQ
What is Talkable and what does Talkable do?
Talkable is a referral and loyalty program software for medium to large businesses. It helps boost customer loyalty and acquisition by encouraging existing customers to refer new customers. It features unique referral links, comprehensive campaign management, and strong fraud prevention. However, some users find it expensive and complex.
How does Talkable integrate with other tools?
Talkable integrates with various platforms through its API, enabling unique referral link generation. It seamlessly connects with websites and marketing tools, facilitating program management and boosting customer engagement. It also integrates with other loyalty programs.
What the main competitors of Talkable?
Talkable's main competitors include Friendbuy, SaaSquatch, and Extole. These platforms offer similar referral and loyalty program management features for businesses seeking to boost customer acquisition and retention. Other alternatives, like Cello and Talon.One, offer more specialized or broader promotional tools.
Is Talkable legit?
Talkable is a legitimate platform known for its effective referral programs and excellent customer support. However, some users find it expensive and complex. If you're considering Talkable, explore alternatives like Friendbuy or SaaSquatch for potentially simpler and more affordable options.
How much does Talkable cost?
Talkable does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific needs and requirements.
Is Talkable customer service good?
Talkable receives overwhelmingly positive feedback regarding customer service. Users consistently praise the responsiveness, helpfulness, and proactive nature of the support team, describing them as "excellent," "fantastic," and "top-notch." While some experienced inconsistencies with support after being transitioned to new representatives, the overall sentiment points towards high-quality customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.