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Friendbuy description
Friendbuy helps businesses create and manage referral and customer loyalty programs. It aims to boost sales by turning existing customers into brand advocates. The software integrates with various e-commerce, marketing, and data platforms, allowing businesses to incorporate referral incentives into their customer interactions. Friendbuy focuses on driving new customer acquisition and increasing customer lifetime value, boasting a strong track record with both large and rapidly growing brands.
Who is Friendbuy best for
Friendbuy is a referral and loyalty program software best for growing e-commerce businesses. Users love its ease of use and integration with platforms like Shopify, along with excellent customer support. However, some find the widget builder clunky and desire more customization options. If you're looking to boost customer acquisition and lifetime value through referrals, Friendbuy is worth considering.
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Best for small to medium-sized businesses.
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Ideal for e-commerce businesses.
Friendbuy features
| Supported Friendbuy grants points for referrals as part of their flexible reward system. |
| Supported Friendbuy supports setting up and managing loyalty programs that reward repeat business. |
| Supported Friendbuy allows setting up referral programs and incentivizing customers to refer new customers. |
| Supported Friendbuy supports points redemption for various rewards, including discounts and free products. |
| Supported Friendbuy offers tools to create and manage referral programs, enabling tracking of referrals. |
| Supported Friendbuy supports customer advocacy through referrals and loyalty programs. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Friendbuy reviews
We've summarised 52 Friendbuy reviews (Friendbuy G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, always willing to help.
- Easy to set up and use, even for non-technical users.
- Seamless integration with Shopify and other e-commerce platforms.
- Robust fraud detection system prevents abuse of the referral program.
- Comprehensive reporting provides valuable insights into program performance.
- Widget builder can be clunky and hard to use.
- Limited customization for widgets - difficult to achieve desired branding.
- Analytics could be more robust.
- Limited control over email customization, hindering engagement.
- Referral link attribution issues with customer service interactions causing revenue miscalculations.
- Occasional bugs and glitches within the platform.
Friendbuy pricing
The commentary is based on 9 reviews from Friendbuy G2 reviews.
Friendbuy's pricing is considered expensive by some users, especially regarding additional currencies. However, others find it well-priced considering its robust features and excellent customer support. There's a general sentiment that the platform provides good value despite the cost.
Users sentiment
See the Friendbuy pricing page.
Referral Program Software
Power sophisticated referral programs for your customers, as well as your influencers and affiliate partners, to expand your reach and increase conversions.
Loyalty Program Software
Design a powerful loyalty program that aligns with your brand and customer engagement strategy, whether it’s points-based, spend-based, or activities-based.
Referral & Loyalty Platform
Combine the power of referral and loyalty programs for maximum impact. Manage and track all referral and loyalty campaigns in a single, unified platform.
Friendbuy alternatives
friendbuy vs SaaSquatchBetter for mid-size and larger businesses. Offers more extensive customization, but can be technically challenging. Higher rated by users.Read more
TalkableHas stronger customer support and better lead generation features. A Friendbuy competitor and alternative, it is growing faster and boasts slightly higher user ratings.Read more
AfluencerBetter for influencer marketing campaigns. Free to use. Focuses on Instagram, TikTok, and YouTube influencers.Read more
CelloBetter fit for software companies in the finance and IT industries. More suitable for medium-sized businesses seeking a success-based pricing model. Friendbuy is growing faster.Read more
impact.comBetter for managing all types of marketing partnerships, not just referrals. A strong Friendbuy alternative for medium to large businesses wanting to streamline partner programs.Read more
ExtoleBetter for larger businesses, especially in retail, finance, and telecommunications. Has a more robust reporting system and is growing faster. Users praise the flexible programs and excellent customer support.Read more
Friendbuy FAQ
What is Friendbuy and what does Friendbuy do?
Friendbuy is a referral and customer loyalty platform that helps businesses grow by turning customers into advocates. It offers customizable programs, integrations with popular platforms, and detailed analytics to track program performance. Friendbuy is best suited for growing e-commerce businesses aiming to boost customer acquisition and lifetime value.
How does Friendbuy integrate with other tools?
Friendbuy integrates with various e-commerce, marketing, and data platforms. This allows businesses to seamlessly incorporate referral incentives into their existing customer interactions and workflows. It supports popular platforms like Shopify.
What the main competitors of Friendbuy?
Friendbuy's main competitors include SaaSquatch, Talkable, and Extole, all offering referral and loyalty program software. Other alternatives, focusing on broader aspects of customer advocacy and marketing, include Birdeye and Tracknow.
Is Friendbuy legit?
Yes, Friendbuy is a legitimate platform. It's known for its easy setup and robust fraud detection. However, some users find the widget customization and analytics to be limited. Consider exploring alternatives if these features are critical for your business.
How much does Friendbuy cost?
Friendbuy's referral and loyalty software starts at $2,500/month. The combined referral and loyalty platform is $3,500/month. Custom enterprise pricing is also available. There is no free trial or free plan offered.
Is Friendbuy customer service good?
Friendbuy's customer service receives overwhelmingly positive feedback. Users consistently praise the responsiveness, helpfulness, and proactive approach of the support team, highlighting their dedication to customer success. While some users find certain platform functionalities challenging, the readily available and effective customer support appears to mitigate these issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.