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Smile.io description
Smile.io helps businesses turn one-time buyers into loyal customers with easy-to-manage rewards programs. Used by over 100,000 brands, it lets you reward actions like purchases, social sharing, and reviews. Features include customizable program design, powerful reporting, and integrations with popular e-commerce platforms like Shopify and BigCommerce. Smile.io aims to increase sales, repeat purchases, and brand loyalty, while saving on marketing costs.
Who is Smile.io best for
Smile.io is a loyalty program software that helps e-commerce businesses boost customer retention and sales. Users love its easy setup, customizable rewards, and excellent customer support. However, some find the pricing expensive and the pop-up interface disruptive. If your business is looking for an effective way to build customer loyalty, Smile.io is a strong option, but be prepared to evaluate the pricing tiers.
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Best for small to mid-sized businesses.
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Ideal for e-commerce businesses.
Smile.io features
| Supported Customers can redeem points for rewards like discounts or free products. |
| Supported Smile.io supports loyalty programs with points, VIP tiers, and referrals. |
| Supported Smile.io supports referral programs, allowing for rewarding both the referrer and the referred friend. |
| Supported Smile.io offers customizable rewards, including custom activities and VIP tier rewards. |
| Supported Smile.io integrates directly with Shopify. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Smile.io reviews
We've summarised 35 Smile.io reviews (Smile.io G2 reviews) and summarised the main points below.
- Easy to set up and use, with a user-friendly interface.
- Highly customizable reward programs to fit various business needs.
- Excellent customer support, praised for responsiveness and helpfulness.
- Effective at boosting customer engagement and repeat purchases.
- Seamless integration with Shopify and other popular e-commerce platforms.
- The pricing tiers can be expensive, with significant jumps between plans.
- Limited customization for reward redemption options and coupon functionality.
- Some users find the pop-up interface confusing and disruptive to the customer experience.
- Integrations with third-party email marketing platforms could be improved.
- Lack of flexibility in the free plan, limiting customization and integrations.
Smile.io pricing
The commentary is based on 11 reviews from Smile.io G2 reviews.
Smile.io offers a free plan with limited features, while paid plans are generally considered pricey, especially for small businesses. Some users find the jump between tiers too significant, but others consider the paid plans affordable and worthwhile for their robust features and scalability.
Users sentiment
Smile.io alternatives
YouTube LiveBetter for users needing live video streaming and real-time audience interaction. Suitable for a wider range of industries, including Healthcare, Education, and Marketing. Offers monetization options.Read more
Google AdsBetter for driving traffic and conversions through paid advertising campaigns. Broader industry applicability. More scalable. A Smile.io competitor and alternative for increasing reach.Read more
smile-io vs SaaSquatchBetter for enterprise businesses needing referral programs. More technical and complex, requiring more support. Offers extensive referral program customization.Read more
LoyaltyLionBetter for Shopify users seeking integrated loyalty programs. Provides a more seamless, less disruptive experience without pop-up widgets. More focused on advanced segmentation and personalized rewards.Read more
smile-io vs BoomerangmeBetter for brick and mortar stores seeking simple digital punch cards. More affordable pricing. Caters to smaller businesses. Has growing positive feedback regarding customer service. A Smile.io competitor and alternative.Read more
Instagram for BusinessBetter for brand awareness and reaching a younger audience. Has more momentum in terms of website traffic and employee growth. Focuses on social media marketing and paid advertising, unlike Smile.io's loyalty programs. Suitable for retail, consumer goods, and other visually-driven businesses as an Instagram for Business alternative or competitor.Read more
Smile.io FAQ
What is Smile.io and what does Smile.io do?
Smile.io is a customer loyalty platform that helps e-commerce businesses increase sales and repeat purchases. It allows businesses to create customizable rewards programs, referral programs, and VIP tiers, integrating with platforms like Shopify. Smile.io is praised for its ease of use and excellent customer support.
How does Smile.io integrate with other tools?
Smile.io integrates with popular e-commerce platforms like Shopify and BigCommerce. It also offers integrations with other tools to support various business needs, though some users desire more email marketing platform integrations.
What the main competitors of Smile.io?
Top Smile.io competitors include Yotpo, LoyaltyLion, and SaaSquatch. These alternatives offer similar functionality, such as customizable loyalty programs, referral programs, and integrations with popular e-commerce platforms. Businesses seeking alternatives should consider their specific needs and budget when choosing a platform.
Is Smile.io legit?
Yes, Smile.io is a legitimate platform used by over 100,000 brands. It's known for its easy setup and effective customer loyalty programs. While the pricing can be a concern, many users find it valuable for boosting customer engagement and repeat purchases.
How much does Smile.io cost?
Smile.io pricing is not publicly available. Contact Smile.io directly to determine if the product and its features are worth the investment for your business.
Is Smile.io customer service good?
Customers consistently praise Smile.io's customer support for its responsiveness and helpfulness. Users highlight the quick response times and the readily available support resources as key strengths, contributing to a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.