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LoyaltyLion description
LoyaltyLion is a customer loyalty and rewards platform designed for businesses that use Shopify. It allows you to create custom loyalty programs where customers earn points for purchases, reviews, referrals and social media engagement. These points can be redeemed for rewards such as discounts, free products, or gift cards. LoyaltyLion integrates with other marketing tools and provides data and analytics to track the performance of your loyalty program.
Who is LoyaltyLion best for
LoyaltyLion is a top-rated loyalty and rewards platform for Shopify businesses. Users love its ease of use, comprehensive analytics, and excellent customer support. It effectively boosts customer retention and repeat purchases, but some users find the customization options limited. Consider LoyaltyLion if your business wants a user-friendly platform to reward customer loyalty and drive growth.
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Best for small to medium-sized businesses using Shopify.
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Ideal for e-commerce and retail businesses.
LoyaltyLion features
| Supported LoyaltyLion enables setting up referral programs with customizable rules for rewards, automated triggers, tracking, and integration with platforms like Shopify. |
| Supported LoyaltyLion extensively supports setting up and managing loyalty programs that reward repeat business, including customizable programs, rewarding various activities, loyalty tiers, integrations, analytics, and support for subscriptions. |
| Supported LoyaltyLion supports points-based tiers, allowing customers to progress through tiers based on earned points. |
| Supported LoyaltyLion allows creating custom rewards, including manual and automated fulfillment. |
| Supported LoyaltyLion offers advanced customer segmentation based on activity, profile data, and more, enabling personalized rewards. |
| Supported LoyaltyLion integrates the loyalty page directly into the store, eliminating pop-up widgets. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
LoyaltyLion reviews
We've summarised 236 LoyaltyLion reviews (LoyaltyLion TrustPilot reviews and LoyaltyLion G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, consistently praised for their helpfulness and expertise.
- Easy to set up and integrate with Shopify, providing a smooth onboarding experience.
- Intuitive user interface and comprehensive analytics dashboard, making it easy to track and understand loyalty program performance.
- Wide range of features and customization options, allowing businesses to create unique and engaging loyalty programs.
- Positive impact on customer retention, repeat purchase rates, and average order value.
- Limited customization options, particularly for the loyalty page and email templates.
- Lack of flexibility in setting up the points structure and rewards, especially for tiered programs and specific promotions.
- Integrations with some platforms, such as Klaviyo, can be limited in functionality.
- Occasional bugs and technical issues, particularly with POS integration and headless integrations.
- Customer support can be slow, especially due to time zone differences.
LoyaltyLion pricing
The commentary is based on 30 reviews from LoyaltyLion G2 reviews and LoyaltyLion TrustPilot reviews.
LoyaltyLion's pricing is generally considered expensive, especially for setup, but many reviewers find it worthwhile due to the high ROI and valuable features. Some smaller businesses appreciate its relative affordability compared to other loyalty program options. However, others feel the price could be improved, particularly for businesses with limited resources.
Users sentiment
See the LoyaltyLion pricing page.
LoyaltyLion alternatives
Smile.ioHas broader e-commerce platform compatibility, including BigCommerce. Shows stronger momentum and positive ratings on G2 and Glassdoor. Easy setup and use, with excellent customer support, are praised by users. However, users note the pricing can be expensive.Read more
YotpoBetter for larger businesses needing a broader marketing platform. Has more momentum in terms of popularity and company growth. Offers integrated tools for reviews, SMS, and email marketing.Read more
GrowaveBetter for users seeking an all-in-one marketing platform. Has highly rated customer support and is growing faster than LoyaltyLion. More suitable for Healthcare, Wellness & Pharma, Retail, and Consumer Goods. However, some users find the interface difficult to navigate.Read more
MarselloBetter for businesses with physical stores seeking an integrated loyalty and marketing platform. Has broader industry applicability and is growing faster.Read more
Open LoyaltyBetter suited for medium to large businesses. Offers more customization and on-premise deployment. Has stronger momentum. A LoyaltyLion competitor and alternative.Read more
NectorHas a free plan. Better for mid-sized businesses. Setup can be difficult. Is growing faster than LoyaltyLion. Offers POS integrations.Read more
LoyaltyLion FAQ
What is LoyaltyLion and what does LoyaltyLion do?
LoyaltyLion is a data-driven loyalty and engagement platform for Shopify & Shopify Plus. It helps businesses build custom loyalty programs to increase customer retention and lifetime value. Customers earn points for purchases, reviews, and referrals, which they can redeem for rewards.
How does LoyaltyLion integrate with other tools?
LoyaltyLion integrates with various marketing tools, including email platforms, POS systems, and other applications. This allows businesses to create a cohesive customer experience and leverage their loyalty program data across different channels. It seamlessly integrates with Shopify, streamlining data synchronization and program management.
What the main competitors of LoyaltyLion?
Top LoyaltyLion competitors include Smile.io, offering easy-to-manage rewards programs, Yotpo, known for its comprehensive eCommerce marketing platform, and Open Loyalty, a customizable solution for medium to large businesses. Nectar and BON Loyalty are also strong alternatives for Shopify users.
Is LoyaltyLion legit?
Yes, LoyaltyLion is a legitimate customer loyalty and rewards platform. It's generally well-regarded for its ease of use and helpful customer support. However, some users mention limited customization and occasional technical issues. For more info, check out reviews on G2 and TrustPilot.
How much does LoyaltyLion cost?
LoyaltyLion doesn't publicly disclose pricing information. To get product pricing, contact LoyaltyLion directly for a customized quote based on your specific needs.
Is LoyaltyLion customer service good?
Based on the reviews, LoyaltyLion's customer service is generally considered excellent and responsive. Users consistently praise the helpfulness and expertise of their support team and account managers. However, some have experienced slow response times, potentially due to time zone differences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.