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Swell description
Swell is a software platform designed specifically for healthcare organizations, particularly those with multiple locations. It helps improve employee engagement, patient satisfaction, and online reputation through automated feedback systems. Swell gathers feedback and reviews from patients and employees through personalized, text-based surveys and provides reporting and analytics tools to help healthcare organizations understand and act on this feedback. The platform integrates with existing healthcare records systems and offers pre-built templates to streamline implementation and make it easier to gather insights.
Who is Swell best for
Swell is a patient and employee feedback platform ideal for multi-location healthcare providers. It automates feedback collection through text-based surveys, integrates with existing systems, and offers robust reporting. Users praise its automated workflows and positive impact on Google reviews, but some report difficulties with the search functionality and syncing issues.
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Best fit for small healthcare organizations.
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Specifically designed for the healthcare industry.
Swell features
| Supported Swell supports automated review generation via personalized, customizable requests sent through SMS. |
| Supported Swell offers automated workflows, including reminders, review requests, and feedback generation. |
| Supported Swell supports creating and distributing surveys for feedback and market research. |
| Supported Swell integrates with EHR and PMS systems, automating feedback and data exchange. |
| Supported Swell offers reporting and analytics features, including customizable reports and data export. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
Swell reviews
We've summarised 374 Swell reviews (Swell TrustPilot reviews and Swell G2 reviews) and summarised the main points below.
- Easy to send review requests
- Automated system saves time
- Increased Google reviews
- Helpful customer service
- Webchat feature drives leads
- Difficult to search past conversations
- Occasional syncing issues with PMS
- Confusing new and old UI
- Mobile app glitches and lacks functionality
Swell pricing
The commentary is based on 14 reviews from Swell G2 reviews.
Swell's pricing is generally considered reasonable and affordable, especially compared to competitors like Podium and Birdeye. Many reviewers praise its value, highlighting features like unlimited text campaigns at no extra charge. However, some consider it expensive, particularly when issues arise with promised features.
See the Swell pricing page.
Swell alternatives
BirdeyeBetter suited for businesses outside of healthcare. Has broader industry applicability and is growing faster. More users praise the AI-powered review response feature. A Swell alternative and competitor.Read more
Workleap OfficevibeBetter for gathering employee feedback and boosting engagement. A strong Officevibe alternative for improving workplace culture.Read more
Brevo Marketing PlatformBetter for broader marketing and sales automation needs. Suitable for various industries beyond healthcare. Offers WhatsApp integration, SMS marketing, and more flexible pricing with a free plan.Read more
NexHealthBetter for practices needing online booking, billing, and patient communication tools. Has broader industry applicability but lower ratings and reported software and integration issues. Grows faster than Swell a Swell competitor and alternative.Read more
Text RequestBetter suited for smaller businesses seeking improved customer engagement through texting and multi-user support. It has a simpler, easier to implement platform but lacks a dedicated mobile application and robust past message search. Also, some users find the initial costs high.Read more
Swell FAQ
What is Swell and what does Swell do?
Swell is a healthcare-focused platform that helps improve patient satisfaction and employee engagement through automated feedback systems. It gathers patient and employee feedback via text-based surveys, providing analytics tools for organizations to understand and act on the insights. Swell integrates with existing healthcare systems and offers pre-built templates.
How does Swell integrate with other tools?
Swell integrates with existing Electronic Health Record (EHR) and Practice Management System (PMS) software. This integration automates feedback and data exchange, streamlining workflows. It also offers pre-built templates to simplify implementation.
What the main competitors of Swell?
Top alternatives to Swell include Birdeye, rater8, and Text Request. Birdeye offers a comprehensive experience marketing platform, while rater8 focuses on online reputation management specifically for healthcare. Text Request provides business texting solutions for improved customer engagement. Each offers similar features for reputation management and patient communication.
Is Swell legit?
Yes, Swell is a legitimate platform used by healthcare organizations to improve patient experience and online reputation. It automates feedback collection and offers helpful analytics tools. While generally well-received, some users have noted occasional syncing issues and mobile app glitches.
How much does Swell cost?
I couldn't find pricing details for Swell. For the most current pricing information, it's best to check their official website or contact their sales team. This will help you determine if Swell is worth the investment for your specific needs.
Is Swell customer service good?
Swell's customer service receives positive feedback. Users highlight the helpfulness, responsiveness, and accommodating nature of the support team. They appreciate the quick responses and solutions provided, particularly during onboarding and troubleshooting. While some mention initial setup challenges, they emphasize the support team's effectiveness in resolving issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.