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NexHealth description
NexHealth is a platform designed for healthcare providers to manage the patient experience. It offers a suite of tools including online appointment scheduling, automated reminders, digital forms, billing and payment processing, and patient communication features. The platform integrates with existing healthcare record systems, aiming to streamline administrative tasks, reduce missed appointments, and improve patient satisfaction. NexHealth is suitable for individual practices and larger healthcare organizations.
Who is NexHealth best for
NexHealth is a patient experience management platform ideal for small healthcare practices. It offers online appointment scheduling, automated reminders, digital forms, billing, and patient communication tools. Users praise its ease of use and positive impact on patient engagement, while some note occasional difficulties with the platform's complexity and limited support hours. NexHealth integrates with existing systems to streamline administrative tasks and improve patient satisfaction.
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Best for small practices seeking improved patient engagement and streamlined administration.
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Ideal for healthcare providers aiming to enhance patient experience and optimize practice workflows.
NexHealth features
| Supported NexHealth fully supports appointment scheduling, management, and reminders. |
| Supported NexHealth supports both manual and automated insurance eligibility verification. |
| Supported NexHealth supports secure messaging for patient-provider communication. |
| Supported NexHealth supports automated appointment reminders via email and SMS. |
| Supported NexHealth facilitates payments from patients and streamlines revenue cycle management. |
NexHealth reviews
We've summarised 83 NexHealth reviews (NexHealth Capterra reviews and NexHealth G2 reviews) and summarised the main points below.
- Excellent customer service, responsive and helpful support team.
- Easy online appointment scheduling, convenient for patients and staff.
- Automated appointment reminders and confirmations reduce no-shows.
- Streamlined patient communication through two-way texting and email.
- Online forms and digital document management save time and reduce paper waste.
- Online bill payment option is convenient for patients and improves collections.
- New patient creation issues if patient uses a slightly different name during online booking.
- No automatic message generation when appointments are rescheduled, creating extra work.
- Platform can be difficult to use, requiring multiple clicks and manual syncing.
- Limited support hours and West Coast-centric support availability can be inconvenient for East Coast practices.
- Software updates and workflow changes sometimes occur without sufficient notification, requiring quick adaptation.
- Inability to reply to patient messages.
- Online booking times may not accurately reflect the practice's actual schedule.
- Integration with certain Practice Management Systems (PMS) can be spotty and require frequent re-syncing.
NexHealth pricing
The commentary is based on 6 reviews from NexHealth Capterra reviews and NexHealth G2 reviews.
NexHealth's pricing is generally viewed as offering good value, combining multiple services into one platform, ultimately saving money. One user noted they received guidance on the best solution for their office without being upsold. However, another user mentioned not realizing any benefits yet, suggesting potential variability in perceived value.
See the NexHealth pricing page.
NexHealth alternatives
SolutionreachHas lower ratings and more negative user reviews regarding customer support, reliability, and billing issues. Less popular and has less momentum than NexHealth. Not suitable for retail.Read more
NoteableBetter for collaborative data analysis within a company. Has a free tier. Serves a wider range of company sizes. NexHealth alternative; Noteable competitor. However, Noteable is declining in popularity more rapidly.Read more
DoctibleBetter for reputation management and attracting new patients. Is growing slower and has less momentum.Read more
SwellBetter for multi-location healthcare businesses focused on reputation management and patient feedback. Emphasizes automated feedback systems and text-based surveys.Read more
My Clients PlusBetter suited for mental health practices, including telehealth and specific note templates. My Clients Plus has more affordable pricing options, especially for smaller practices. As a NexHealth alternative, My Clients Plus has higher ratings on Capterra. Note, some users mention difficulty with editing claims.Read more
IguanaMore focused on backend integrations for healthcare systems. Has more momentum than NexHealth based on website traffic and employee growth. Better rated by users. Iguana is a NexHealth competitor and alternative.Read more
NexHealth FAQ
What is NexHealth and what does NexHealth do?
NexHealth is a patient experience management platform for healthcare providers. It offers online appointment scheduling, automated reminders, digital forms, billing, patient communication tools, and integrations with healthcare record systems. This streamlines administrative tasks, reduces missed appointments, and improves patient satisfaction.
How does NexHealth integrate with other tools?
NexHealth integrates with existing healthcare record systems to streamline administrative tasks. It supports online appointment scheduling, automated reminders, digital forms, billing, and patient communication. This streamlines workflows and improves the patient experience.
What the main competitors of NexHealth?
Top alternatives to NexHealth include Solutionreach for patient engagement, Doctible for practice growth, and Swell for feedback management. Other competitors, such as Birdeye, offer broader experience marketing solutions.
Is NexHealth legit?
Yes, NexHealth is a legitimate platform. It's designed to improve patient experience and streamline administrative tasks for healthcare providers. NexHealth offers features like online scheduling, automated reminders, and digital forms. Reviews highlight excellent customer service and convenient online scheduling.
How much does NexHealth cost?
NexHealth doesn't publicly disclose its pricing. Contact their sales team for a custom quote based on your specific practice needs. Consider factors like practice size and desired features when evaluating if NexHealth is worth the investment for your business.
Is NexHealth customer service good?
NexHealth's customer service receives overwhelmingly positive feedback. Users praise the helpful, responsive, and knowledgeable support team, highlighting their quick responses and effective problem-solving. While some mention occasional delays, the overall sentiment reflects excellent customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.